Ian Cookson Email & Phone Number

• Provide technical support on all Audio-Technica, Allen & Heath, Optimal Audio and Artnovion products to all staff and end users across EMEA to ensure successful resolution of queries and issues.
• Implement remote fault finding and diagnostics to provide solutions; working with Service Department when deeper electronic knowledge is required.
• Proactively lead the creation of web-hosted technical content to enable end users to select appropriate products and help solve customer queries without initiating direct contact.
• Assist with regular reviews and updates of all product information on the website.
• Liaise with European regional offices to initiate the translations for web-published Support articles.
• Assist with the maintenance of the web-based spare part product listings, including the creation of product descriptions; assist with regular review and updates of data as required.

• Working with major vendors in the broadcast industry to fulfil their marketing strategies
• Using a thorough understanding of each client’s markets to identify and present opportunities that align with client’s marketing roadmap
• Utilising the buyer’s journey and understanding the client’s customer personas to recognise opportunities to support sales team/enter new verticals
• Developing strong relationships with industry bodies and publications in order to pitch and place articles to heighten exposure and brand awareness
• Managing timely delivery of content by working closely with a team of writers
• Proofing, subbing and editing content to ensure utmost accuracy

Hebden Bridge

• Marketing strategy creation and implementation
• Copywriting articles, press releases, white papers and thought-leadership pieces for global publication in the trade press
• Creating opportunities for press releases and managing multiple PR agencies
• Content Marketing for website, literature, social platforms
• Proofreading, subbing and editing copy
• Maintaining and establishing media relations

Leeds, United Kingdom

• Writing internal/external news articles for newsletters and press releases from interviews and briefs.
• Designing literature and newsletters using DTP software.
• Managing content of website/intranet to guarantee the most up to date and accurate information is available to both staff and customers.
• Attending meetings to identify communication requirements and deliver them in accordance to the timescales stipulated, eg presentations for business tenders.
• Standardising correspondence to keep the corporate persona consistent.
• Giving advice on communication best practice to colleagues to aid their projects.

Leeds, United Kingdom

• Registering new customers and additional sites in accordance to strict deadlines.
• Organising site works to deadlines to meet company service levels.
• Dealing with internal and external queries and finding appropriate resolutions.
• Liaising with agents and account managers to keep all parties well informed.
• Implementing requests from the customer and account manager.
• Ensuring industry guidelines and practices are adhered to.

Howden

• Scanning and manipulating images from negatives using Photoshop.
• Researching images to create galleries/collections to sell to clients.
• Using online database to archive and retrieve images.
• Editing images from photographers to choose most appealing for customers.
• Assigning images correct access codes to avoid copyright infringement

Llb (Hons), Law

Education record