Ian Cooper Email and Phone Number

Developing and helping people develop new websites/apps is my thing! At dotCMS, I head up both our Professional Services and Technical Onboarding Functions:Professional ServicesI lead and manage an amazing team of developers in delivering full blown implementations of dotCMS, to custom plugins and retainer works, all the way across to consulting and training engagements! Every day is a new challenge, and I'm lucky to work on a rockstar team that is excited to get after it, as well as privileged to help our amazing clients realize their CMS dreams.What has the team done: Maintained gross margins of +40% (retention based program), received perfect CSAT scores in the last 6 months, contributed to trailing 1 year of 110% NRR across the CX departmentClient OnboardingAs our leader of technical onboarding, I act as our customers go to for everything and anything within the dotCMS product so implementations keep moving and customers launch their new websites/apps smoothly! From their first calls with our world class customer success team, to going live on our platform, I'm there to advocate for our customers needs and help refine processes so we continue to improve in meeting their expectations.What has the team done: Reduced churn during onboarding by 75%,maintained +9/10 CSAT, reduced time to launch by 50%.

Acted as “Head of Distribution” for a GoFundMe organization that provided face shields to HCP in need during the COVID-19 pandemic. Primarily focused on finding centers most in need for face shields.

Team leader for the North American content solutions team. I help evangelize the discipline of "Active Content Governance" and solve the challenges content at scale brings for global enterprises.

The inside sales team at BloomReach is charged with creating opportunity and bringing in both outbound and inbound qualified leads for the North American market.Responsibilities include:Hiring New Team MembersTraining New Team MembersReporting on Pipeline Created and Quota AchievedConducting Product DemosInbound, Outbound and Channel SalesPartnership CreationGlobal Sales Vision and StrategyFeeding Account Executive team as well as running full length cyclesRoles Included:2014-2015 - Senior Inside Sales Rep, Hippo CMS2015-2016 - BDR Team Lead, Hippo CMS2016-2017 - BDR Team Lead, CMS (BloomReach acquired Hippo Q4 2016)

As part of the business development team, reaches out to new prospects with great potential and educates them as to the value of content marketing. Primary goal is to create new business through qualifying conversations done by way of phone and email.

Contracted consultant. Most currently worked with AppBlade of Raizlabs to help develop a product road map for the future.

Conducted 60-70 calls a day. Created lists of leads, wrote scripts for connections and voice mails. Sent out surveys to qualified prospects, and followed up with scheduling in depth interviews. Followed a six touch process in calling. Helped with the creation of inbound marketing, including social media implementation, writing blog posts, and sending out infographics to existing customers. Worked independently and with a team.