Technical Support Specialist
CurrentAs a Technical Support Specialist II, I provide comprehensive support for various enterprise systems, focusing on PaccS, VMS, and Hypervisor environments. My expertise spans Public Key Infrastructure (PKI), System Integration, Cloud, AWS/Azure ensuring secure communication and authentication within both Windows and Linux ecosystems. I troubleshoot and resolve complex system issues, provide ongoing maintenance, and implement cybersecurity best practices to safeguard systems from emerging threats. I have a deep understanding of hypervisor management, enabling seamless virtualization support while maintaining system integrity and performance across both Windows and Linux platforms.With a focus on information security and system reliability, I work collaboratively with cross-functional teams to enhance system performance, conduct vulnerability assessments, and ensure compliance with security policies.
