Ian Crotty Email & Phone Number

Noblesville, Indiana, United States

Collette Health, LLC (formerly MedSitter) is an industry leading virtual patient-observation software solution, working to enhance patient care and reduce incidents through cloud-first software solutions. I am a leader within R&D with focus on the Core Development teams, including Dev, QA, and Data, serving as the primary creators of the software solution.In my role, I am responsible for the establishment and implementation of department practices, policies, and standards focusing on quality and security, as well as overseeing the daily development workflows across the different disciplines. I also collaborate with cross-department teams to architect and develop the best technical design and approach to deliver rapid value to our customers. This includes establishing development roadmaps and timelines to adhere to organizational strategic directives. I am also responsible for recruitment, training, and enablement of talented resources.Key Achievements- Created QA and CloudOps teams to expand supportability of the platform- Implemented new processes that lead to increase of sprint velocity completion rates by 30% over a single year- Successfully lead company security initiatives allowing successful completion of SOC-II annually- Implemented workflow automations to reduce missed steps in the SDLC process- Lead projects to create enhanced data and analytics platform to provide customer data access and standardized reports- Oversaw move from single use cloud Compute application servers to Kubernetes for higher resiliency and elasticity- Created and maintained company MSA and SLA documents and policies

Noblesville, Indiana, United States

In this position, I served a duel-role in setting product direction as well as providing leadership to the different teams within the R&D group. I was responsible for the expansion of our team and the creation of both the Quality Assurance and Cloud Operations groups within R&D, as well as recruitment of multi-national development staff.In this role, I lead several projects to help rearchitect some of our legacy monolithic designs to utilize more microservices, leading to a reduction in overall customer issues by 80%. I also lead the implementation of an expanded Analytics & Reporting product offering through the implementation of an ODS-tier data pipeline through Google's BigQuery.Along with this, I created a comprehensive security program for use in primary application through research and consultation on HIPAA, NIST, and PCI-DSS best practices, including in-field encryption, password policy enforcement, and helping to minimize potential risk footprint within primary customer application.I provided aid to the leadership team, moving the organization through a successful audit and acquisition by external investment firms, with overall business valuation of over $30M.

Noblesville, Indiana, United States

Serve in a dual role as the Security & Compliance Officer, acting as contact for policy and procedure for overall corporate security compliance needs. Responsible for the oversight and direction on annual compliance efforts, including continued success of annual SOC-II certification and HIPAA compliance. Work with IT leadership to champion programs to reduce overall corporate risk footprint through vendor evaluation procedures, updated password guidelines, and adoption and enforcement of NIST best practices.

Indianapolis, Indiana Area

Responsible for maintaining all aspects of the project and program work streams, including resources, budget, work breakdown, planning, and communication. Worked with over 200 customers on implementations with budgets up to $2M USD. Achieved 5 out of 5 customer satisfaction ratings on over 60 project surveys. Consistently considered as one of the highest performing teams and frequently called upon to resolve project issues with troubled accounts, including turning around customer complaints on some of the largest implementations in the organization to achieve outstanding satisfaction ratings.

Indianapolis, Indiana Area

Responsible for maintaining project work streams, including resource allocation and scheduling, budget management, work breakdown, planning, and communication.Major responsibility to maintain scope and ensure project success. In doing so, also responsible for ensuring all deliverables are met to the satisfaction of the customer while doing so within the allocated time frame and budget of the project. Serve as a first point of escalation for the customer and work with them to provide status to current project activitiesWork to ensure internal parties and stakeholders are kept up to date and in the know on all project and program activities.

Indianapolis, Indiana Area

Responsible for consulting with customers on call center operations and technologies, gathering business requirements, and translating requirements into a technical design document for consumption by developers. Conduct and lead in-depth reviews of both the business requirements and technical design with the customers. Responsible for maintaining up to date knowledge of call center industries and technology in order to provide accurate recommendations based upon customer requests.Other responsibilities include leading a team of developers in the creation and update of customer applications based upon previously gathered business requirements. As the lead, I am responsible for development timelines, resource allocation, code quality, testing, and customer satisfaction.

Indianapolis, Indiana Area

Lead a team of new and experienced developers in their efforts, including overseeing resource assignments, contract adherence, code and documentation reviews, and perform annual reviews. Additional duties include development of new hire training material and additional training modules for quick on-boarding of new skill sets.Lead a team of interns in efforts to develop and execute test plans for various projects and furthering development of industry skill sets for future employment.

Indianapolis

Consultant: Meet with customers to gather requirements on new incoming work to for the professional services organization. Analyze requirements and generate a Statement of Work from themTeam Lead: Manage group of over 24 developers, including weekly one-on-ones, career discussions, project discussions, and act as an initial point of escalation as well as SME on products.

Indianapolis

Specialize in the discovery and design of customer applications, primarily focusing within call center IVRs. Also provide internal support with review and updates to current processes, policies, documentation and methodologies.

Indianapolis

Development of IVR & Auto-Attendant applications within the Interactive Intelligence development suite. Creation of C# applications for use within the call center environment

Maintain and perform repairs on University owned computer equipment, including PCs, Apple, various printers, and other equipment.Perform repairs on student computer equipment

Master Of Business Administration - Mba

Bachelor'S, Computer Science