Luxury yoga and wellness retreats on the beautiful Athens Riviera and Greek Islands

Working remotely to assist clients in delivering a wide range of virtual services including digital marketing activity & strategy, project consultation and leadership tools.

Working remotely to build customer & partner base and manage incoming sales and service needs. Additionally a key focus on digital marketing and copy writing across all platforms to continue to develop the growing business.

Coaching and mentoring General Mangers of 6 premium retail bakeries to bring to life the company vision of ‘Spreading Joy Through Cake’ by engaging with the company behaviours and the open book management method, the Great Game Of Business. Successfully and efficiently rolling out the Konditor rebrand to all stores to elevate the customer experience. Working as part of the Senior Leadership Team to create the 5 year company strategy and then engaging the wider business on delivering these plans, using strategic tools such as roadmaps and the GROW model, utilising ‘1 page project plans’ to track progress and achieve all goals. Developed and implemented the customer service strategy, enabling greater live customer feedback and increased Konditor community data to analyse for ongoing improvement. Overcoming Operational challenges of production and delivery of fresh and bespoke products to ensure efficient back end operations and premium customer experience.

Regional Manager for the South of the UK; responsible for 15 stores including 5 London sites and the retail element of the National Catering Equipment Centre.

Development and management of Retail arm of Peyton and Byrne, including high street bakeries and online business.Opened flagship Modern British Bakery in Covent Garden, including further development of concept, recruitment, training and development of team. Implementing training manual and staff engagement and retention strategy.Key focus on growth of brand via team development and succession planning, new product development, supplier relations, packaging, in store marketing, promotions and signage.

Opened and launched first Roast + Conch concept for Hotel Chocolat in Covent Garden. Two floor establishment consisting of retail floor, 40 seat cafe and small batch chocolate making.The concept has featured in the Evening Standard, Time Out magazine, has won 2 Retail Week Design Awards and is now being rolled out in the UK.Managing daily running of retail and food & beverage offer, including local ordering, Food Safety, operational & service standards and KPI performance.Working alongside our concept development team, chefs and chocolatiers, to further develop the sub brand.Alongside this, Senior Store Manager role included-mentoring 10 additional stores across the retail estate for KPI performance and developing teams committed to delivering World Class Service.-delivering national and regional projects, such as store profitability, developing a new guest service programme, reviewing store scheduling and wage cost control.-completion of Senior Management Leadership Programme.Opened new stores in One New Change, Cheapside and Canary Wharf.Awarded ‘People Development Award’ July 11.Awarded ‘Highest Performing Store V’s Budget’ and ‘100% Mystery Guest Result’ for Cheapside.

Cluster Manager within the North London Region. Key focus of role to ensure all stores deliver KPI's via coaching and development of teams.

Joining HMV in 2000, progressed to Store Manager May 2005.Turnover of Watford, Canary Wharf in excess of 4.5 million.