Ian Cunningham Email & Phone Number

Troutdale, OR, US

• After relocating from the UK to the US in 2016, I leveraged my financial stability to focus on traveling, personal growth, and skill enhancement.During this period, I actively pursued my passion for IT and lifetime.
• Earned Amazon Web Services certifications & Google Cloud Platform badges, demonstrating cloud infrastructure proficiency.
• Enhanced existing coding and problem-solving skills by developing application to analyze live (intraday) stock market data (Python, PyQt6, RAY, Polars, Pandas, pytest, etc.)
• Developed web scraping workflow skills by creating a financial information scraper with Apache Airflow.
• Developed AWS & Javascript framwork skills by creating a serverless Progressive Web App (PWA) on AWS (Nuxt/Vue.js, Serverless Framework, etc.)

Guildford, United Kingdom

• Requested by the Director of Operational Services to work directly with her, in a Business Analyst / Project Management capacity, on several key initiatives.Achievements include:
• Improved student retention by ~12% through the development and re-engineering of business processes and requirements, from student application through to course commencement.
• Slashed training time by ~25%, for new timetabling staff, via streamlined business processes.
• Led on-time / on-budget User Acceptance Testing (UAT), in a challenging timeline, achieving completion in a single pass by meticulously crafting all test scenarios and data, ensuring a seamless user experience.Please.

Guildford, United Kingdom

• Full-lifecycle Business Systems Analyst, involved in project management/project planning; business case; business process modelling; requirements engineering; functional design; UAT; and deployment, using waterfall and.
• Slashed staff administration time by ~60% with the specification of a bespoke ASP.NET portal for students to book/purchase exam resits. (Lead BA.)
• Increased enquiries ~30% after delivering a “Future Lawyers Network” portal via Ektron CMS & ASP.NET. (Project Manager.)
• Increased student acquisition / retention ~10% after tender process for Market Automation System, acquiring Oracle Eloqua over HubSpot & Marketo. (Lead BA.)
• Benchmarked Microsoft Dynamics CRM as the most cost-effective solution, for our educational environment, in comprehensive evaluation against Salesforce and Oracle offerings. (Lead BA.)

Farnham, United Kingdom

Delivered feasibility process flows & relational database design for private venture to create website & mobile app for matching people via interests, locations, etc. Unfortunately, the financial crisis resulted in the main investor backing out.

London, United Kingdom

• Short-term contract to deliver European release management process for enhancements to Siebel CRM. Achievements include:
• Delivered comprehensive process guidance - where none previously existed - including swimlane UML Activity diagrams and work breakdown structure tables, styled on the RUP process guidance portal, via an MS SharePoint.
• Mentored a team of Business Analysts in creating UML diagrams (Activity, Use Case, Sequence, and Class) using Enterprise Architect from Sparx Systems, improving their proficiency and contributing to more consistent and.

Tadworth, Surrey, England

• Internal consultant performing Business Analysis, Project Management, Test Management & Developer functions on mission critical projects.Achievements include:
• Collaborated seamlessly with top-tier vendors (IBM, Siebel, Cognos, Deloitte, etc.) to ensure on-time delivery and conflict-free project execution.
• Delivered on-time / on-budget sales reporting project, from our data warehouse, overseeing Cognos BI consultants & internal employees. (Project Manager.)
• Delivered on-time / on-budget functional & integration testing for custom - field force - Siebel CRM, working with Deloitte, managing a team of testers, & planning with Mercury TestDirector. (Test Manager.)
• Increased, by ~90%, the submission of competitor insights (competitor conversations overheard in waiting rooms by sales reps) with an easy-to-use online ASP.NET (C#) submission website, storing data in an MS SQL Server.
• Eliminated the need for the marketing department to purchase a third-party solution by creating an easy-to-use, custom image repository with ASP.NET (C#) and MS SQL Server. (Analyst Programmer.)

London, United Kingdom

• Utilized technologies including VB6, SQL Server, ASP, HTML. The dot-com crash resulted in the whole team being made redundant.Achievements include:
• Averted financial disaster by creating complex SQL queries to transfer data (ETL) from the company’s rapidly failing billing system to its replacement. This was in my first two weeks of employment.
• Promoted to database designer for all projects our team delivered.
• Implemented brand new revenue streams by designing and administering complex billing workflows via our 3rd party billing system.

Portsmouth, United Kingdom

Own business, transforming other small businesses by introducing IT solutions using VB6 & Microsoft SQL Server Desktop Engine (MSDE), enabling them to leverage technology for the first time.

Alton, United Kingdom

• Achievements include:
• ~90% success rate of closing support calls on first call.
• 100% success rate of solving issues on site visits.
• Enhanced support call tracking efficiency by ~50% through the proactive development and implementation of the company’s first digital support call tracking system using Microsoft Access, thereby eliminating manual.
• Eliminated the need for an external consultant by installing a Windows NT3.1 network and configuring Sage Point of Sale software.
• Eliminated the need for an external consultant by installing Novell NetWare (prior to moving to Windows NT.)

Farnham, England

Transformed business from pen & paper to a PC on every desk with Pegasus Accounting & Lotus 123 spreadsheet software.

Weybridge, Surrey, England

Managed project plans & sub-contractors for high quality housing developments.