Ian D Email and Phone Number
My Main list of Services:✔️ Executive Virtual Assistant✔️ Customer Support (Inbound and Outbound Calls), Email and Chat Support✔️ Troubleshooting/ Ticket Documentation, Escalations/ QA Audit✔️ Appointment Setter (Marketing)✔️ Social Media Manager✔️ Linkedin Hiring Recruiter✔️ Wordpress Editor VA✔️ Video Editor✔️ Outreach DM✔️ Upscale VideosAs a Lead Generator /Cold Outreach/Appointment Setter/ Social Media Manager- FB/Linkedin/ Instagram/ Youtube/ Tiktok/ Telegram/ Twitter management-Social Media Outreach DM- LinkedIn Sales Navigator-Trello-Slack- Cold outreach- Lead generation (email leads contact - see project catalog to order service)All around Virtual Assistant / Wordpress Editor:I take communication with all of my clients very seriously and will provide estimates and due dates upfront then keep you updated on the progress of all work completed.Can do:- Wordpress Editing and Management.- Elementor theme builder.- Admin Task- Google Docs, Canva, Microsoft Office Applications.- Recruiter Virtual Assistant- Social Media Management: Instagram, LinkedIn, FB pages, Youtube, and others.- Knowledge in Photoshop editing.- Data Entry.- Transcriptionist.- Ecommerce.- Lead Generation.- Online Research.- SEO- SMM.- Trello- Slack- Monday,comAs a Senior IT Technician/IT Remote Support Technician/ Customer Care Representative :Backed up with 8 + years of solid experience in the call center industry who has a can-do attitude and takes pride in providing great customer service.Can do:- Take support requests from our clients via telephone , email , and chat.- Provide good customer service to clients.- Diagnose and resolve technical, hardware and software, issues- Helps customers with internet connectivity issues no WiFi/LAN connection,intermittent connection through a phone.- Diagnose and resolve computer problems through phone or remote connection byusing , TeamViewer, GoToAssist, etc..- Troubleshooting.- Provide and process information in response to inquiries, concerns, and requests- Access software updates, drivers, knowledge bases, forums, and FAQs on the internet to assist in problem-solving.- Basic knowledge of using Active directory- Basic knowledge of using Virtual Machines- Basic knowledge in using softphone software (Genesys or I3)- Basic Cisco Networking.- ServiceNow______________________________________________________________________
Siliconware Precision Industries
View- Website:
- freelancer.com
- Employees:
- 1462
-
Test Engineering MaintenanceSiliconware Precision IndustriesTaiwan
-
FreelanceFreelancer.Com 2023 - Present -
FreelanceUpwork Jan 2020 - Present -
Freelance RFreeup Jan 2020 - Present -
I.T Helpdesk Analyst (Work From Home)Atos May 2020 - Sep 2020• Provides Remote Desktop Support and handles all issues pertaining to hardware or software problems.• Conduent Account.• Work From Home. -
Senior Technical Helpdesk Analyst Otp3 Sr.Atos Aug 2018 - May 2020Philippines• RTS Account• Provides Level 2 Remote Desktop Support and handles all issues pertaining to hardware or software problems that are not being handled by a Tier 1 Tech Agent.• Seasonal Mentor for Tier 1 Tech Agents.
-
Otp2 Tech AnalystAtos Nov 2016 - Aug 2018One Ecom Building 7Th Floor Pasay City• RTS Account• Provides Remote Desktop Support by utilizing remote control and other specific tools and knowledge to resolve incidents and fulfill requests.• Remotely analyzes, troubleshoots and implements repair solutions for any in-scope. • Handled any hardware and software related issues that involves McDonald property equipment: ( front registers, Drive thru registers, Beverage System, Display menu board, ISP Server and POS Server.)• Runs scripts to fix any related software… Show more • RTS Account• Provides Remote Desktop Support by utilizing remote control and other specific tools and knowledge to resolve incidents and fulfill requests.• Remotely analyzes, troubleshoots and implements repair solutions for any in-scope. • Handled any hardware and software related issues that involves McDonald property equipment: ( front registers, Drive thru registers, Beverage System, Display menu board, ISP Server and POS Server.)• Runs scripts to fix any related software issues using McDonald’s exclusive infrastructure.• If resolution is not possible remotely, we advise the end user of any potential workarounds in order to enable them to continue working while the ticket is being escalated to the appropriate resolver group.• Provides remote software installations (using both packaged software distribution tools and remotely accessed executable files).• Performs routine system administration tasks according to the training and procedures established within the IT department.• Performs centralized computer administration tasks (virus scanning, software deployment etc.).• Implement remote and local virus detection and eradication procedures. Show less
-
I.T Live Chat Helpdesk TechnicianStefanini Jun 2015 - Nov 201630Th Floor Gt Tower International Makati City• Installed software, modified and repaired hardware and resolved technical issues.• Provided base level IT support to non-technical personnel within the business.• Resolved customer issues in a clear, courteous and straightforward manner.• Demonstrated professionalism and courtesy with customers at all times.• Identified and solved technical issues with a variety of diagnostic tools.• Conducted research to address customer concerns.• Worked closely with team members to… Show more • Installed software, modified and repaired hardware and resolved technical issues.• Provided base level IT support to non-technical personnel within the business.• Resolved customer issues in a clear, courteous and straightforward manner.• Demonstrated professionalism and courtesy with customers at all times.• Identified and solved technical issues with a variety of diagnostic tools.• Conducted research to address customer concerns.• Worked closely with team members to meet or exceed all customer service requirements.• Maintained and updated customer service database.• Reviewed technical documentation and procedures.• Used ticketing systems to manage and process actions taken.• Handled John Deere US-based company account. Show less -
Level 1 I.T Helpdesk TechnicianStefanini Jun 2015 - Dec 201530Th Floor Gt Tower International Makati City• Installed software, modified and repaired hardware and resolved technical issues.• Provided base level IT support to non-technical personnel within the business.• Resolved customer issues in a clear, courteous and straightforward manner.• Demonstrated professionalism and courtesy with customers at all times.• Identified and solved technical issues with a variety of diagnostic tools.• Conducted research to address customer concerns.• Worked closely with team members to… Show more • Installed software, modified and repaired hardware and resolved technical issues.• Provided base level IT support to non-technical personnel within the business.• Resolved customer issues in a clear, courteous and straightforward manner.• Demonstrated professionalism and courtesy with customers at all times.• Identified and solved technical issues with a variety of diagnostic tools.• Conducted research to address customer concerns.• Worked closely with team members to meet or exceed all customer service requirements.• Maintained and updated customer service database.• Reviewed technical documentation and procedures.• Used ticketing systems to manage and process actions taken.• Handled John Deere US-based company account. Show less
-
Intern Trainee I.T. Staff (Ojt)Robinsonsbank Nov 2014 - Feb 2015Urdaneta City• PC Reformat.• Sorting Documents and Troubleshooting minor computer problems.• Printing, Scanning and checking the materials in technical office, etc.• Clerical Task and Miscellaneous.
-
Freelance Linear Video Editor And Photo EditorFreelance Jan 2010 - Aug 2014I'm also a freelance Linear video editor specializing in using Adobe After effects, Sony Vegas, Particle Illusion, Macromedia Flash and basic knowledge in Blender: https://www.youtube.com/user/darkfiretkd
Ian D Education Details
-
(Cnna1 Class Training) -
Information Technology -
Lyceum Philippine University - Intramuros ManilaAccountancy -
Ednas School Dagupan CityPreschool - Highschool
Frequently Asked Questions about Ian D
What company does Ian D work for?
Ian D works for Siliconware Precision Industries
What is Ian D's role at the current company?
Ian D's current role is Test Engineering Maintenance.
What schools did Ian D attend?
Ian D attended University Of The Philippines, Phillipines Jobs For You, Lyceum Philippine University - Intramuros Manila, Ednas School Dagupan City.
Who are Ian D's colleagues?
Ian D's colleagues are Jeremiah Olofinro, Siti Amirah Hasan, Joshua Akehurst, Saleh Alaa, Oussama El Badaoui, Dipika Vala, Morad Hossain.
Not the Ian D you were looking for?
-
Carlo Ian Manalansan, Ph.D.
Candon -
2yahoo.com, mineskiglobal.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial