Who is Ian King? Overview
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Ian King is listed as Military Fellow at Microsoft, based in St Louis, Missouri, United States. AeroLeads shows a matched LinkedIn profile for Ian King.
Ian King previously worked as Commanding Officer, Centralized Service Desk at U.S. Coast Guard and Centralized Service Desk Chief at U.S. Coast Guard. Ian King holds Master Of Computer Information Systems, Computer Information Systems from Colorado State University.
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Profile bio
About Ian King
Federal Information Technology Manager with 12 years of experience in Coast Guard operations and Information Technology. Skilled at leading teams to execute Coast Guard missions, build new technology, and support existing capability. Experienced IT operations manager and product owner, translating business needs into technological requirements to deliver superior service and exceed targets. Extensive experience applying both ITIL and Agile principles for service delivery.
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8 roles
Ian King work experience
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Commanding Officer, Centralized Service Desk
Current- Leader of team of 54 employees to execute requirements as USCG’s network operations center, vendor management and oversight over service desk/IT operations, and providing technical direction to local IT/electronics.
- Assumed role of network monitoring and incident management, built processes from scratch to interface with other USCG, Homeland Security, and Department of Defense operations centers for network command and control and.
- Built in-house process for vendor management and quality assurance of service desk and IT operations for managed service provider. Developed processes based on statistical sampling to provide 95% confidence interval in.
- Developed strategic direction for military command to pivot from traditional hands-on service desk to absorb network and other IT operations functions following major contract transition, freeing up 54 employees.
- Leveraged previous marine safety expertise to advise USCG executive leadership on cybersecurity regulatory regime for commercial shipping industry
Aug 2023 - Present
Centralized Service Desk Chief
- Leader of USCG’s primary IT and electronics service desk, providing triage and troubleshooting for an estimated 200,000 help tickets per year using a mixed team of approximately 130 government and contractor employees.
- Implemented dynamic staffing changes, ticket ingestion/triage procedures, and improved service documentation to reduce mean resolution time from 55.9 to 50.9 hours.
- Led the re-design of the majority of user-generated help tickets in existing BMC Remedy ticketing system to improve first touch timelines
- Engaged key stakeholders in “shift left” for developing support documentation as new services were built, reducing time to transition from development to sustainment including enterprise transition to Microsoft 365.
Jun 2022 - Aug 2023
Supervisory Information Technology Manager
- Served as both a personnel manager for 6 other project managers/subject matter expert and program manager for my own systems. Portfolio focused largely on the enterprise systems used during or directly supporting.
- Delivered the USCG’s first custom-coded mobile application capable of maintaining a live connection to an on-premise, DoD-accredited information system during shifting enterprise architecture.
- Wrote technical requirements for USCG’s modernization of case management solution, awarding first contract for Salesforce in the enterprise
- Consolidated commercially sourced data feeds and moved processing load into AWS
- Developed new standard operating procedure for initial notification and response for catastrophic infrastructure failures at the USCG’s primary data center
Dec 2018 - Jun 2022
Graduate Student
Funded graduate student through the Coast Guard’s IT Management postgraduate program to earn my MCIS and Grad Certificate from Colorado StateSee Education section for more
Jul 2017 - Dec 2018
Waterways Management Specialist
Serve as representative of Captain of the Port at interagency meetings, approve permits for marine events, draft regulations for limited access areas, oversight of Aids to Navigation management-I oversaw the regulatory and port partner communications effort to control an 8 mile stretch of arterial waterway in Port of Virginia to facilitate experimental.
Feb 2014 - Jul 2017
Marine Inspector
-Conduct inspections aboard U.S.-flagged and foreign vessels for compliance with U.S. and international regulations, in areas of safety, security, and pollution prevention-Regulatory oversight on 5 month drydocking of 4,000 passenger ferry, oversight of $450,000 of repairs luxury yacht following catastrophic failure, including review of detailed materials.
Jun 2012 - Jul 2017
Founder
King Information Solutions
What originally started as simply helping a few friends with their own small businesses made me realize there was a place for IT consulting for ultra small businesses that don’t always realize that “consulting” isn’t just a bunch of strangers in suits deciding who to fire. I’m still finding my niche in this realm, but it’s been a decent variety of things.
Jun 2019 - Jun 2022
4 education records
Ian King education
Master Of Computer Information Systems, Computer Information Systems
Colorado State University
Master'S Degree, Military Operational Art And Science/Studies
Usaf Air Command And Staff College
Graduate Certificate, Business Intelligence
Colorado State University
Bsc, Government: International Affairs
Us Coast Guard Academy
FAQ
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Quick answers generated from the profile data available on this page.
What company does Ian King work for?
Ian King works for Microsoft.
What is Ian King's role at Microsoft?
Ian King is listed as Military Fellow at Microsoft.
Where is Ian King based?
Ian King is based in St Louis, Missouri, United States while working with Microsoft.
What companies has Ian King worked for?
Ian King has worked for Microsoft, U.S. Coast Guard, and King Information Solutions.
How can I contact Ian King?
You can use AeroLeads to view verified contact signals for Ian King at Microsoft, including work email, phone, and LinkedIn data when available.
What schools did Ian King attend?
Ian King holds Master Of Computer Information Systems, Computer Information Systems from Colorado State University.
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