Ian King Email & Phone Number

St. Louis, Mo, Us

Washington, Dc, Us

Leader of team of 54 employees to execute requirements as USCG’s network operations center, vendor management and oversight over service desk/IT operations, and providing technical direction to local IT/electronics support at field sites across the Coast Guard.• Assumed role of network monitoring and incident management, built processes from scratch to interface with other USCG, Homeland Security, and Department of Defense operations centers for network command and control and cyber incidents. Used Microsoft PowerAutomate tools to schedule select monitoring tasks and reduce manning requirements by 50% from 6 to 3 shift workers per day• Built in-house process for vendor management and quality assurance of service desk and IT operations for managed service provider. Developed processes based on statistical sampling to provide 95% confidence interval in accuracy of qualitative data currently unable to be pulled from existing ticketing system • Developed strategic direction for military command to pivot from traditional hands-on service desk to absorb network and other IT operations functions following major contract transition, freeing up 54 employees elsewhere in USCG enterprise to focus exclusively on cyber incident response• Leveraged previous marine safety expertise to advise USCG executive leadership on cybersecurity regulatory regime for commercial shipping industry

Washington, Dc, Us

Leader of USCG’s primary IT and electronics service desk, providing triage and troubleshooting for an estimated 200,000 help tickets per year using a mixed team of approximately 130 government and contractor employees.• Implemented dynamic staffing changes, ticket ingestion/triage procedures, and improved service documentation to reduce mean resolution time from 55.9 to 50.9 hours.• Led the re-design of the majority of user-generated help tickets in existing BMC Remedy ticketing system to improve first touch timelines• Engaged key stakeholders in “shift left” for developing support documentation as new services were built, reducing time to transition from development to sustainment including enterprise transition to Microsoft 365, transition from BlackBerry to Microsoft Intune mobile device management

Washington, Dc, Us

Served as both a personnel manager for 6 other project managers/subject matter expert and program manager for my own systems. Portfolio focused largely on the enterprise systems used during or directly supporting traditional USCG missions such as law enforcement and communications for disaster response. Developed budgets, wrote/refined requirements from stakeholders, prioritized work as a product owner in Agile and DHS Systems Engineering Life Cycle best practices.• Delivered the USCG’s first custom-coded mobile application capable of maintaining a live connection to an on-premise, DoD-accredited information system during shifting enterprise architecture. • Wrote technical requirements for USCG’s modernization of case management solution, awarding first contract for Salesforce in the enterprise• Consolidated commercially sourced data feeds and moved processing load into AWS• Developed new standard operating procedure for initial notification and response for catastrophic infrastructure failures at the USCG’s primary data center

Washington, Dc, Us

Funded graduate student through the Coast Guard’s IT Management postgraduate program to earn my MCIS and Grad Certificate from Colorado StateSee Education section for more

Washington, Dc, Us

Serve as representative of Captain of the Port at interagency meetings, approve permits for marine events, draft regulations for limited access areas, oversight of Aids to Navigation management-I oversaw the regulatory and port partner communications effort to control an 8 mile stretch of arterial waterway in Port of Virginia to facilitate experimental testing by U.S Navy R&D-I led response & managed commercial traffic during closures to Port of Virginia during Hurricane Hermine, Hurricane Mathew, and an unnamed major winter Nor’easter

Washington, Dc, Us

-Conduct inspections aboard U.S.-flagged and foreign vessels for compliance with U.S. and international regulations, in areas of safety, security, and pollution prevention-Regulatory oversight on 5 month drydocking of 4,000 passenger ferry, oversight of $450,000 of repairs luxury yacht following catastrophic failure, including review of detailed materials engineering and structural load analysisDeveloped and implemented automated pull from enterprise business intelligence tool to monitor the status of vessels overdue for inspection

What originally started as simply helping a few friends with their own small businesses made me realize there was a place for IT consulting for ultra small businesses that don’t always realize that “consulting” isn’t just a bunch of strangers in suits deciding who to fire. I’m still finding my niche in this realm, but it’s been a decent variety of things I’ve done that have helped solve real problems while also build some of my own skill sets in areas that my primary job doesn’t always touch:-Optimizing the WiFi network for a 10-unit apartment complex spread over 1/2 mile with a single gateway-IOT-type device on solar power/cellular modem that monitors a small lake and posts the temperature to a website-Automated social media scraper/aggregator based on an endurance sports ambassador team’s application-Triathlon race result predictor-Communication strategy, tools, and platform for endurance sports ambassador team-Minor web design update-Web scraper for emergency room wait times

Master Of Computer Information Systems, Computer Information Systems

Master'S Degree, Military Operational Art And Science/Studies

Graduate Certificate, Business Intelligence

Bsc, Government: International Affairs