▪ Diagnose and resolve complex technical issues related to hardware, software, and network systems, achievinga 95% first-time resolution rate and reducing ticket escalation by 40%.▪ Install, configure, and optimize software applications and hardware components, including operating systemsand peripherals, to meet user needs and system requirements.▪ Execute routine system upgrades, patches, and maintenance tasks, ensuring that all systems are up-to-dateand compliant with security standards and operational best practices.▪ Conduct in-depth diagnostics and repair of critical systems and applications, utilizing advanced tools andmethodologies to restore functionality and enhance system performance.▪ Manage and track technical incidents using ITIL-aligned ticketing systems, ensuring timely resolution andmaintaining comprehensive documentation for future reference and analysis.▪ Monitor system performance metrics and identify areas for improvement, implementing optimizationstrategies that increased system efficiency and reduced downtime by 25%.

▪ Created and maintained a technology roadmap to guide the adoption of new technologies and innovations,ensuring alignment with long-term business objectives and maximizing ROI.▪ Oversaw change management processes for technology implementations, including user training and support,to facilitate smooth transitions and minimize disruption to business operations.▪ Implemented performance metrics and KPIs to monitor the effectiveness of technology initiatives, providingregular reports to senior management and driving continuous improvement.▪ Facilitated collaboration between IT and other business units to address technology challenges andopportunities, fostering a culture of innovation and alignment across the organization.▪ Collaborated with key stakeholders to identify business needs and translate them into technical requirements,resulting in the successful deployment of solutions that enhanced productivity and user satisfaction.▪ Identified and mitigated technology-related risks, ensuring compliance with industry regulations and internalpolicies to safeguard company data and operations.

▪ Maintained daily shift safety per company guidelines.▪ Responsible for instructing new personnel on operating equipment which is used for production.

▪ Oversaw a variety of clerical and administrative duties as far as preparing documents, scheduling meetings, and updating company records.▪ Received, edited, processed and examined a variety of documents for conformance to legal requirements, form, and sufficiency of information related to health proceedings.▪ Monitored appointments and obligations of clients and escorts enforcing minimal time loss, resulting in expeditious case completion.▪ Ensured that necessary documents are included in all case files before submitting them to court.

▪ Team Leader for the ships firefighting team that completed more than 40 drills over the span of 3 years.▪ Member of hose team that scored a 96% while being evaluated by Afloat Training Group for several firefighting evolutions.▪ Attended the Navy Firefighting school on two separate occasions which includes 3 days of combating actual fires and floods.▪ Completed and obtained CPR and AED qualification through the American Heart Association Basic Life Support program.▪ Overseeing evaluations and correspondents for 300+ sailors.▪ Processing leave request for sailors.

▪ Fill and load 55 gallon drums and 250 gallon totes▪ Completed safety related paperwork and procedures such as lock-outs and tag-outs.▪ Immediately reported all unsafe situations or service related issues to route manager or dispatch.▪ Operated and maintained a front-end loader.▪ Held responsible for safely and accurately loading and unloading all deliveries made and received.