Ian Thomas Email & Phone Number

Ipstones, England, GB

Derby, GB

Accountable for directing and controlling all operations activity and capabilities in alignment with strategy on behalf of Node4. Responsible for the design, delivery and ongoing support of Node4’s services, bringing a clear strategic direction to drive service excellence for our customers throughout the end-to-end ecosystem.

Derby, GB

Accountable for the delivery of customer facing managed service capabilities for Node4. Responsible for ensuring the availability, reliability and resilience of Node4’s services, bringing a clear strategic direction to drive service excellence throughout the end-to-end ecosystem.

Bailey & Associates are a group of seasoned IT experts with a track record of successfully directing the IT Strategy for hundreds of businesses across the UK. We are not your typical IT Consultants, but rather work alongside our clients at the most senior IT expert in their business.

Ipstones, Staffordshire, GB

We are an experienced IT Service Management and Service Operations consultancy based in the Midlands. We work with a range of organisations across multiple sectors providing service management and operations expertise to drive change, service excellence and to help clients achieve their potential. We also provide Fractional IT Leadership on a temporary or.

Costa Mesa, CA, US

Accountable to the Managing Director, Service, for the successful delivery and management of end-to-end live services to over 40,000 clients, ranging from SMEs to multi-national enterprises. This was accomplished through the creation, introduction and utilisation of best practice tools and processes, whilst simultaneously leveraging a global capability.

95877 Bezons, FR

Responsible for the provision of end-to-end, complex and dynamic services to the Post Office, including the transition and transformation from a multi-vendor supply chain to a SIAM (Service Integration And Management) Model. Directed and oversaw the subsequent management of the day-to-day operation of a global service model comprising of over 150 people.

London, GB

Responsible for the leadership of the Service Strategy, Design & Transition function at a directorate level. I oversaw the creation, building and development of this new function within the Ministry of Justice. Provided Subject Matter Expert (SME) knowledge and Service Management representation within the creation and implementation of the Service.

London, GB

The Lead Customer Service Manager responsible for ensuring the delivery of outsourced operational services to Probation Trusts within England and Wales (circa 21,000 users distributed across 35 Trusts). I led a team of 13 geographically dispersed Customer Service Managers to deliver outstanding engagement representing Customers and Supplier Organisations.

Munich, DE

Service Manager to a Siemens Operating Company (SIS), responsible for delivering outsourced services to a number of Blue-Chip organisations and a customer-base of over 4,000 users.

Munich, DE

Service Manager to an account within the retail sector with heavy reliance on IT infrastructure. Critical services delivered on a 24x7x365 basis within a variety of environments

Munich, DE

Business Analyst working within the Service Delivery organisation.

Munich, DE

The Siemens Graduate Programme providing a strong career foundation with a series of 4-month placements.

Bachelor Of Science (Bsc), City & Regional Planning

Education record