Ian Thomas work email
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Ian Thomas personal email
A successful senior IT professional with 20 years’ experience delivering complex solutions and services, with a passion for implementing change and leading people to deliver great client engagement and service excellence.With a clear focus on outcomes, I can draw on highly developed leadership, strategic, problem solving, interpersonal and communication skills. I have a proven track record of implementing, transitioning and delivering critical services whilst maintaining high levels of customer focus with excellent relationship management skills.I have significant experience of implementing and working with multiple service models whilst engaging, interacting and influencing stakeholders at all levels in a multi-layered delivery environment.I am consistently recognised as an outstanding leader and high performer who is motivated, flexible and proactive to deliver results.
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Chief Operating OfficerNode4 LtdIpstones, England, Gb -
Chief Operating OfficerNode4 Ltd May 2021 - PresentDerby, GbAccountable for directing and controlling all operations activity and capabilities in alignment with strategy on behalf of Node4. Responsible for the design, delivery and ongoing support of Node4’s services, bringing a clear strategic direction to drive service excellence for our customers throughout the end-to-end ecosystem. -
Operations DirectorNode4 Ltd Oct 2020 - May 2021Derby, GbAccountable for the delivery of customer facing managed service capabilities for Node4. Responsible for ensuring the availability, reliability and resilience of Node4’s services, bringing a clear strategic direction to drive service excellence throughout the end-to-end ecosystem.
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It Director - AssociateBailey & Associates Jan 2020 - May 2021Bailey & Associates are a group of seasoned IT experts with a track record of successfully directing the IT Strategy for hundreds of businesses across the UK. We are not your typical IT Consultants, but rather work alongside our clients at the most senior IT expert in their business.
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FounderTrue North Service Management Limited Nov 2019 - May 2021Ipstones, Staffordshire, GbWe are an experienced IT Service Management and Service Operations consultancy based in the Midlands. We work with a range of organisations across multiple sectors providing service management and operations expertise to drive change, service excellence and to help clients achieve their potential. We also provide Fractional IT Leadership on a temporary or part-time basis to deliver senior direction, leadership and experience within your IT environment.Learn more about us at www.truenorthservicemanagement.comWe have designed, implemented and led multiple service models including SIAM, in addition to successfully delivering the transition of services, teams and organisations to achieve the required outcomes.Our consultancy is passionate about delivering great customer service, utilising the implementation of pragmatic process governance whilst simultaneously working with and engaging colleagues to adopt the cultural changes required to deliver a client-centric outcome. -
Service Operations DirectorExperian Jan 2017 - Oct 2019Costa Mesa, Ca, UsAccountable to the Managing Director, Service, for the successful delivery and management of end-to-end live services to over 40,000 clients, ranging from SMEs to multi-national enterprises. This was accomplished through the creation, introduction and utilisation of best practice tools and processes, whilst simultaneously leveraging a global capability with a clear focus on excellent client service and experience. Responsible for directly leading and engaging a global Service Operations organisation of over 450 people across 4 continents, comprising of Service Transition, IT Governance, Service Desk, Technical 2nd Line Support, IT Service Management and Client Relationship Management teams. Created and embedded an organisational identity which focused on putting the ‘client at the heart’ of all actions and interactions, by passionately creating a compelling vision of service which colleagues believed in and committed to.Achievements include the creation and subsequent implementation of new operating models to deliver improved service delivery to all clients, transforming existing and new services to maximise and enhance the client experience, whilst constantly driving cost efficiencies throughout the provision of service. -
Service DirectorAtos Mar 2014 - Dec 201695877 Bezons, FrResponsible for the provision of end-to-end, complex and dynamic services to the Post Office, including the transition and transformation from a multi-vendor supply chain to a SIAM (Service Integration And Management) Model. Directed and oversaw the subsequent management of the day-to-day operation of a global service model comprising of over 150 people dedicated to delivering IT services to the Post Office, whilst simultaneously collaborating with supply partners to successfully deliver service. -
Deputy Director - Service Strategy, Design & TransitionUk Ministry Of Justice Sep 2013 - Mar 2014London, GbResponsible for the leadership of the Service Strategy, Design & Transition function at a directorate level. I oversaw the creation, building and development of this new function within the Ministry of Justice. Provided Subject Matter Expert (SME) knowledge and Service Management representation within the creation and implementation of the Service Integration And Management (SIAM) model -
Lead Customer Service ManagerUk Ministry Of Justice Mar 2011 - Sep 2013London, GbThe Lead Customer Service Manager responsible for ensuring the delivery of outsourced operational services to Probation Trusts within England and Wales (circa 21,000 users distributed across 35 Trusts). I led a team of 13 geographically dispersed Customer Service Managers to deliver outstanding engagement representing Customers and Supplier Organisations simultaneously whilst driving continual service improvement.
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Ian ThomasSiemens It Solutions And Services Ltd Mar 2005 - Mar 2011Munich, DeService Manager to a Siemens Operating Company (SIS), responsible for delivering outsourced services to a number of Blue-Chip organisations and a customer-base of over 4,000 users. -
Service ManagerSiemens It Solutions And Services Ltd Jul 2003 - Mar 2005Munich, DeService Manager to an account within the retail sector with heavy reliance on IT infrastructure. Critical services delivered on a 24x7x365 basis within a variety of environments
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Business Support AnalystSiemens It Solutions And Services Ltd Oct 2002 - Jul 2003Munich, DeBusiness Analyst working within the Service Delivery organisation.
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Business AssociateSiemens It Solutions And Services Ltd Aug 2000 - Oct 2002Munich, DeThe Siemens Graduate Programme providing a strong career foundation with a series of 4-month placements.
Ian Thomas Skills
Ian Thomas Education Details
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Cardiff University / Prifysgol CaerdyddCity & Regional Planning -
Wales High School
Frequently Asked Questions about Ian Thomas
What company does Ian Thomas work for?
Ian Thomas works for Node4 Ltd
What is Ian Thomas's role at the current company?
Ian Thomas's current role is Chief Operating Officer.
What is Ian Thomas's email address?
Ian Thomas's email address is ia****@****ens.com
What schools did Ian Thomas attend?
Ian Thomas attended Cardiff University / Prifysgol Caerdydd, Wales High School.
What skills is Ian Thomas known for?
Ian Thomas has skills like Itil, Service Delivery, Stakeholder Management, Managed Services, It Outsourcing, Service Management, It Service Management, Outsourcing, Sla, Incident Management, Service Desk, Project Delivery.
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