Ian Darley Email and Phone Number

Managed a team of up to 32 staff with responsibility for investigation of non-conforming product, escalated customer complaints, transfer of new products from R&D and Design Change programmes for existing products.Initiated and oversaw the restructuring of the department into separate more focussed units with specialised responsibilities, allowing better and faster resolution of issues.Lead product and process improvement programs both within Technical Operations and Production which resolved issues associated with a number of processes and products. Nominated Subject Mater Expert for a number of successful audits by external regulatory bodies including FDA, LRQA and SFDA.

Planned and oversaw technical investigations and implemented changes resulting from these investigations. Ensuring projects were investigated to a successful conclusion in a timely manner.Developed staff and implemented a program of standardisation to ensure best practises were followed across the department

Drafted and performed various “trouble-shooting” investigations into issues with products in development.Designed and implemented stability trial protocols for new products.Involved with setting up and evaluating data from clinical trials.Participated in drafting and implementation of process validation protocols.Performed investigations, analysed and presented data for claim support studies.

Organised and managed courses and activities with a wide range of client groups.Implemented the Outdoor Education policies of Council departments and agencies.Initiated, organised and managed staff training programmes at various private centres.

A number of temporary positions including office work, labouring, and laboratory work interspersed with travel and mountaineering trips to the Alps, North Africa and the Pyrenees.