Ian Dickie Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

Greater London, England, United Kingdom

• Headed the service and operation of TfL’s entire bus fares collection system to defined SLAs and internal KPIs, with assets on ~8,700 buses across 74 garages, plus additional TfL and Cubic sites.
• Managed new services and service projects, and agreed on associated SLAs

London Area, United Kingdom

• Led all contractual and commercial processes, and DevOps aspects of the Bus Service subcontracted from Cubic under TfL’s Revenue Collection Contract.
• Managed Engineering, Field Service and Workshop, with a team of 26 over 2 sites, drawing on additional resources as needed, and managed all financial processes.
• Completed full and major incident management, through to resolution of service issues.
• Managed change, including planning, approval, implementation and monitoring.
• Executed cradle-to-grave asset lifecycle management including tracking, commissioning and decommissioning, preventative maintenance and asset refresh projects.
• Managed sales, bids and variations, defining requirements, negotiating with customers, stakeholders and suppliers, setting through-life pricing, producing service packages, and updating operating models.

London Area, United Kingdom

• Fares Revision Project Manager, working closely with TfL’s Payments Manager and internal teams to successfully delivery business critical changes throughout the year.
• Service Delivery Management of complex systems, supplier, stakeholder and project management.
• Departmental management including budgeting and strategic planning.
• Service delivery of network communications to customer sites,.
• Variations (Contract Changes), bid management and support.
• Performance analysis, investigation and resolution of issues.

Gloucestershire, England, United Kingdom

• Customer Support business development and integration.
• Project and bid management plus bid support.
• Preparation and delivery of product training courses worldwide.
• Equipment demonstration and trials, technical helpdesk and on-site support.

Gloucestershire, England, United Kingdom

• Defined support contracts based on availability and maintainability data.
• Project managed, ensured SLAs were met. Technical helpdesk support.
• Prepared and delivered product training courses worldwide.
• Organisation of and support to bids. Maintained Department systems

Gloucestershire, England, United Kingdom

• Quality Management System design, maintenance and improvement.
• Project / bid coordination and support. Through life project involvement.
• Operational responsibility for service and support.
• Process and product troubleshooting (small / medium scale production).
• Sub-contractor control, monitoring and assessment.
• Strategic and operational Department activities, load and capacity forecasting.