Ian Dickie Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

Greater London, England, United Kingdom

• Headed the service and operation of TfL’s entire bus fares collection system to defined SLAs and internal KPIs, with assets on ~8,700 buses across 74 garages, plus additional TfL and Cubic sites.• Managed new services and service projects, and agreed on associated SLAs

London Area, United Kingdom

• Led all contractual and commercial processes, and DevOps aspects of the Bus Service subcontracted from Cubic under TfL’s Revenue Collection Contract.• Managed Engineering, Field Service and Workshop, with a team of 26 over 2 sites, drawing on additional resources as needed, and managed all financial processes.• Completed full and major incident management, through to resolution of service issues.• Managed change, including planning, approval, implementation and monitoring.• Executed cradle-to-grave asset lifecycle management including tracking, commissioning and decommissioning, preventative maintenance and asset refresh projects.• Managed sales, bids and variations, defining requirements, negotiating with customers, stakeholders and suppliers, setting through-life pricing, producing service packages, and updating operating models.• Stakeholder management at all levels of customer, internal and supplier organisations including senior leadership levels. • Analysed progress against targets and reported internally and externally.• Ensured compliance to health and safety requirements and maintained a safe working environment• Led continuous enhancement of operational efficiency and productivity by refining processes and procedures. Upheld or improved service quality while streamlining practices, optimizing service delivery for sustained performance. Encouraged senior team members to adopt the same approach.

London Area, United Kingdom

• Fares Revision Project Manager, working closely with TfL’s Payments Manager and internal teams to successfully delivery business critical changes throughout the year.• Service Delivery Management of complex systems, supplier, stakeholder and project management.• Departmental management including budgeting and strategic planning.• Service delivery of network communications to customer sites, .• Variations (Contract Changes), bid management and support.• Performance analysis, investigation and resolution of issues.• Product management, including equipment for retail and third-party ticket vending machine Oyster© sales

Gloucestershire, England, United Kingdom

• Customer Support business development and integration.• Project and bid management plus bid support.• Preparation and delivery of product training courses worldwide.• Equipment demonstration and trials, technical helpdesk and on-site support.

Gloucestershire, England, United Kingdom

• Defined support contracts based on availability and maintainability data.• Project managed, ensured SLAs were met. Technical helpdesk support.• Prepared and delivered product training courses worldwide.• Organisation of and support to bids. Maintained Department systems

Gloucestershire, England, United Kingdom

• Quality Management System design, maintenance and improvement.• Project / bid coordination and support. Through life project involvement.• Operational responsibility for service and support.• Process and product troubleshooting (small / medium scale production).• Sub-contractor control, monitoring and assessment.• Strategic and operational Department activities, load and capacity forecasting.