Ian Dignum Email & Phone Number

Marshalswick Library

Managing a team and providing customer and library services to library members; managing the operations of the library ensuring customer requests are satisfied promptly and efficiently. Building relationships with key partners in the local community, including schools and community groups to promote library services and support community projects

Harpenden, England, United Kingdom

Providing customer service and library services to library members; managing the operations of the library ensuring customer requests are satisfied promptly and efficiently; managing reports to ensure the accuracy of the stock holding

London, United Kingdom

Schoolworks is a revolutionary school management system which manages the entire learner journey from the cloud, for language schools. Working with clients to deliver training across all aspects of the software including: Admissions / bookings, finance, academic and attendance management, document & email management and reporting. Providing support for school users on all aspects of trouble shooting and supporting new releases and new products. Involvement in sales activity and new business… Show more Schoolworks is a revolutionary school management system which manages the entire learner journey from the cloud, for language schools. Working with clients to deliver training across all aspects of the software including: Admissions / bookings, finance, academic and attendance management, document & email management and reporting. Providing support for school users on all aspects of trouble shooting and supporting new releases and new products. Involvement in sales activity and new business meetings / presentations. Show less

London, United Kingdom

Responsible for the development of our Customer Service strategy, ensuring the best possible customer service experience at each customer touch-point with the organisation. Also responsible for our Accommodation strategy ensuring the best experience for our students and providing best value for International House London.

Management of a team of client management specialists providing account management services to a range of clients in a number of different business sectors. Key elements of the role include understanding the requirements of clients and delivering services to achieve their strategic goals and introducing value add and innovative solutions. Contract and pricing negotiation form an important part of this role, as well as detailed financial management.

Responsible for the creation and ongoing management of a company wide strategy to deliver the company vision, working closely with operational colleagues and clients alike on key strategic projects to ensure the organisation delivers excellence in service, efficiency improvement, innovative solutions and the best outsourced services

Responsible for the business development function, creating sales and marketing strategies for key services. Managing a team of Sales Manager, responsible for the entire sales cycle from initial bid through to commercial and legal negotiation. Responsible also for IT and Quality departments.

Responsible for Contact Centre and Account Management departments. With responsibility for client relationships, ensuring that the service was delivered within ageed service level targets and building relationships to better understand client requirements, and objectives, so our service can be tailored to support and help deliver them. Experienced in managing a range of clients and ensuring that each receives the best level of account management and customer service.

Responsible for the Customer Service Centre for the British Airways Executive Club, responsible for 150 people managing incoming customer service contacts, both phone and written, to the highest possible standards. Strong relationship with the client working on a range of key strategic projects including new IT system development and integration and new service product research and design