Ian Divall Email & Phone Number

Hove, Gb

Crawley, West Sussex, United Kingdom

This role involved;Management of pricing and margin strategiesContinuous review of price position throughout the booking cycle, highlighting action needed to secure price pointInvestigation of booking issues outside of tolerance levels and highlight any margin concernsBuilding & maintain the relationship with sales channels, purchasing, marketing and PR teams to provide tactical and promotional sales/offersWork with Product and Aviation team on offers… Show more This role involved;Management of pricing and margin strategiesContinuous review of price position throughout the booking cycle, highlighting action needed to secure price pointInvestigation of booking issues outside of tolerance levels and highlight any margin concernsBuilding & maintain the relationship with sales channels, purchasing, marketing and PR teams to provide tactical and promotional sales/offersWork with Product and Aviation team on offers required to attain price points and create compelling offers to drive sales levels.Ensured that offers are in place support trading direction, sales targets and NPS goals.Brief the Route Executives on products, dates and price point requirementsTrack and provide analysis and effectiveness of key price & deal messages / promotions.Provide weekly and monthly trading reporting, detailing concerns and highlighting opportunities to the businessCompile, utilise and present competitor data analysis ensuring information is accurate and that the routes are well priced and competitive Show less

Crawley, England, United Kingdom

Brighton

Following the end of the maternity cover as Senior Trading Manager I moved to the role of Trading and Pricing Manager and my main responsibilities were;Responsible for pricing and revenue management of all sales of non-inclusive extras. Providing input to sales plans and revenue targets and then monitoring performance through appropriate KPIs and trading reports.Ensure annual season reviews for relevant products are completed with recommendations for future improvements to… Show more Following the end of the maternity cover as Senior Trading Manager I moved to the role of Trading and Pricing Manager and my main responsibilities were;Responsible for pricing and revenue management of all sales of non-inclusive extras. Providing input to sales plans and revenue targets and then monitoring performance through appropriate KPIs and trading reports.Ensure annual season reviews for relevant products are completed with recommendations for future improvements to continuously drive revenue.Maintaining up to date competitor analysis for summer and winter seasons and recommending action to the relevant Trading Manager.Reporting on current business performance vs the wider market, producing weekly reports to be circulated to senior staff.Thoroughly reviewing special offers performance using KPIs and Trading reports to make future recommendations.Overseeing development of potential new revenue streams using existing products and building revenue management models to maximise revenue potential.Support the other Trading Managers to ensure they perform at the highest standards to support the overall performance.Systems testing as required for new developments and BAU updates.Assist sales centre with pricing and trading queries. Show less

Brighton, United Kingdom

I undertook this role as maternity cover for the Senior Trading and Pricing Manager. I feel this helped develop my commercial skills and enhanced my ability to manage a larger team. My responsibilities while in this role included;Implement and drive the trading and pricing strategy of Neilson to maximise revenue.Work across the business to ensure each season is planned and on sale with inventory and processes set to enhance performance while ensuring maximum revenue… Show more I undertook this role as maternity cover for the Senior Trading and Pricing Manager. I feel this helped develop my commercial skills and enhanced my ability to manage a larger team. My responsibilities while in this role included;Implement and drive the trading and pricing strategy of Neilson to maximise revenue.Work across the business to ensure each season is planned and on sale with inventory and processes set to enhance performance while ensuring maximum revenue generation.Creating and continuously improving revenue management models to ensure price and sales are achieving intake targets.Develop and continuously review seasonal trading plans including offer proposals, execution and performance reporting. Responsible for pricing and revenue management of all holidays and sales of non-inclusive extras. Providing input to sales plans and revenue targets and then monitoring performance through appropriate KPIs and trading reports.Manage performance against budget highlighting concerns and opportunities, liaise with sales and marketing teams to ensure concerns are being communicated and addressed via all sales channels.Constant review of competitors’ position and trends, particularly pricing and offers, in support of maximising our own performance.Manage and support the Trading team to ensure they perform at the highest standards to support the overall performance.Lead weekly trading meetings and monthly strategic meetings, sharing insight, recommendations and future planning.Ensure annual season reviews are completed with recommendations for future improvements to continuously drive revenue, margin and occupancy. Show less

Brighton, United Kingdom

Brighton, United Kingdom

For this job role I oversaw the Real Gap Experience and until recently i-to-i volunteering brands products and commercial activity. This involved developing products for both brands which while having some similarities in destinations and activities; they were aimed at very different demographics. This involved working with all the teams in the business to drive the best commercial outcome.- New product line developed in line with company targets and customer needs (developing… Show more For this job role I oversaw the Real Gap Experience and until recently i-to-i volunteering brands products and commercial activity. This involved developing products for both brands which while having some similarities in destinations and activities; they were aimed at very different demographics. This involved working with all the teams in the business to drive the best commercial outcome.- New product line developed in line with company targets and customer needs (developing Experience product line further to greater increased sales)- Set up new partnerships with suppliers in new and existing destinations - Contract negotiations with new and existing partnerships- Cost negotiating with suppliers in multiple currencies- Working with suppliers to tactically reduce costs to drive volume on specific booking/arrival dates- Price setting to hit company commercial margin targets and competitive price points- Setting strategic discounts to drive business into certain times of year and destinations- Monitoring product and destination sales by analysing report data to help make informed product development and pricing decisions.- Creating, maintaining and updating Business Objects reports for all company departments- Working closely with sales and marketing team to ensure that every team is working to the same commercial and customer goals- Working with the Customer Operations team to monitor ongoing issues with any product and make adjustments accordingly to maintain product quality- Liaising between the internal Finance team and the overseas suppliers to ensure any invoice discrepancies are corrected quickly- Delegating work and projects to Product Executives within the Product team- Overseeing the management of the CRM booking system- Assisting the marketing team with website developments through a Drupal CMS- Working alongside the social media executive regarding tactical promotions through Facebook, Instagram and Twitter Show less

Tunbridge Wells

For this job role I reported to the Product Manager and as a team we looked after the Product development for multiple brands; Real Gap Experience, Inspired Breaks (previously Gap Year For Grown Ups), i-to-i Volunteering and Real Travel.- Writing website content for new products and proof-reading.- Adding new content to CMS to be published on the website.- Liaising with overseas suppliers regarding new products and product changes- Searching for new products and… Show more For this job role I reported to the Product Manager and as a team we looked after the Product development for multiple brands; Real Gap Experience, Inspired Breaks (previously Gap Year For Grown Ups), i-to-i Volunteering and Real Travel.- Writing website content for new products and proof-reading.- Adding new content to CMS to be published on the website.- Liaising with overseas suppliers regarding new products and product changes- Searching for new products and suppliers.- New product development to fit key business strategies- Assisting with booking system developments.- Assisting with new website development- Assisting with customer complaint responses.- Formatting documents.- Checking CRB documents- Updating booking system and CRM Show less

Tunbridge Wells

Working within an office environment. Building a large accurate database. Obtaining information through a combination of internet, email, phone calls and fax.

Final travelling trip before starting career included the following destinations:China, Japan, Australia, Ecuador (Galapagos), Peru and USA,

The Blue Anchor, Crowborough, East Sussex

Enhancing my organisational skills through day-to-day management of a busy restaurant. Gaining good interpersonal skills dealing with both staff & customers. Being able to manage difficult situations. Ability to delegate tasks to other members of staff. Daily checks on stock & when necessary phoning in the weekly order. On several occasions acted as Assistant Manager involving balancing the tills & securing the property at the end of the day. Providing excellent… Show more Enhancing my organisational skills through day-to-day management of a busy restaurant. Gaining good interpersonal skills dealing with both staff & customers. Being able to manage difficult situations. Ability to delegate tasks to other members of staff. Daily checks on stock & when necessary phoning in the weekly order. On several occasions acted as Assistant Manager involving balancing the tills & securing the property at the end of the day. Providing excellent service experience for customers. Show less

After university I decided to travel the world before starting a career. The countries I visited include;Holland, Germany, Czech Republic, Spain, Italy, Greece, Thailand, Cambodia, Vietnam, Laos, Australia, New Zealand, USA, Mexico, Canada.

The Blue Anchor, Crowborough, East Sussex

Enhancing my organisational skills through day-to-day management of a busy restaurant. Gaining good interpersonal skills dealing with both staff & customers. Being able to manage difficult situations. Ability to delegate tasks to other members of staff. Daily checks on stock & when necessary phoning in the weekly order. On several occasions acted as Assistant Manager involving balancing the tills & securing the property at the end of the day. Providing excellent… Show more Enhancing my organisational skills through day-to-day management of a busy restaurant. Gaining good interpersonal skills dealing with both staff & customers. Being able to manage difficult situations. Ability to delegate tasks to other members of staff. Daily checks on stock & when necessary phoning in the weekly order. On several occasions acted as Assistant Manager involving balancing the tills & securing the property at the end of the day. Providing excellent service experience for customers. Show less

Bachelor’S Degree, Economics, 2:2

Activities and Societies: Gym, snooker, film

Education record