Ian Draycott Email & Phone Number

Glasgow, Gb

Glasgow, United Kingdom

Analysing and processing social media content related to client brands, including customer queries and complaints directed at brands as well as multiple written forms of brand-addressed communication, across multiple public social media platforms and private brand forums, as either specific risks or having no risk. Microsoft Office programs such as Word and Excel are used to log information updates and monthly payment invoices. Individual holder of a >280 hourly item process average and a 99.97% accuracy rate in classifying and addressing risk, to minimise effects on customer brand ROI. • Regular use of Slack and email to communicate professionally and transparently with management and upper-tier administrators to clarify and classify content and risks, and frequently alert them to gaps in risk criteria while presenting options to further classify risk – accomplished by tracking such trends and language to possess a constant current awareness and expertise. Efforts resulted in monthly updates to risk criteria as displayed on the risk analysis Atlassian site reflecting these personal contributions, furthering wider colleague understanding of social media and social media risk. • Responding to customer service complaints and queries in a professional, civil and friendly manner to guarantee customers a polite representative, de-escalate any conflict, and to the best available ability either resolve the issue being raised or redirect the customer towards the service that best suits what they are looking for – current holder of a 99% customer and client satisfaction review rate.

Glasgow

Formerly performed in a freelance capacity: required to attract readers and fans of The Tab by writing and producing, proofreading and editing articles based on the interests of 18 to 24-year-old student & young adult demographic, consisting of written content, additional pictures sourced through either taking own photos or online searching, and additional captions. Consistently presented content in a grammatically correct and demographically relevant manner, and the articles attracted hundreds of views per article and thousands of subsequent website views. The following responsibilities also contributed to those achievements: • Keeping to deadlines set by editing staff, ensuring that an article was produced in good time. • Promoting articles across the site using social media, such as Facebook. • Constant communication with editing staff to update on progress and discuss alterations.• Regularly attending writer's meetings to discuss article ideas and claim/be assigned articles based on those in varying stages of development.

Crossgates, Leeds, United Kingdom

As a charity representative working within a former Crossgates outlet, it was required to hold a polite, friendly and positive level of personal interaction with customers, addressing customer concerns and persuading to make purchases. In interactions with a daily average of 750 store patrons and donors, overwhelmingly positive comments were made to management staff regarding demeanour and assistance. I remained here until the shop's closure in May.• Proven aptitude for customer relations – upsold and performed other various sales techniques, particularly through the Gift Aid program – alongside stock display and maintenance, resulted in >150 new GiftAid donors, allowing Barnados to receive further government contributions of 25% on all donations. • Regular engaging in cash transactions, including delivering overflow money to the bank due to quick establishment of reputation of trustworthiness and reliability within the workplace.

Leeds, United Kingdom

Hired as an ad hoc worker in their postal and office department, the partnership found work exemplary enough to extend invitations to further continue efforts. • Took initiative and demonstrated close attention to detail when completing data entry using Word & Excel and dealing with client requests, most notably when finalising land to be inherited by clients in a lengthy ongoing legal dispute on behalf of a Brooke North client. Contributions saved the legal team involved weeks of additional labour and was subsequently invited to further meetings with the client in question alongside the legal team to elaborate on findings. • Having established a trustworthy and reliable reputation, was entrusted with delivering and changing the office server tapes daily, ensuring that new ones were installed and that the archived tapes were properly sorted and stored for archival purposes, despite ad hoc status – first ad hoc worker to be assigned this duty.

Higher National Certificate, Creative Industries: Professional Writing Skills, Course Graded Unit: A

Activities and Societies: Winner of Writer of the Year at the Media End of Year Awards Further developed and trained in skills relating.

Master Of Arts - Ma, Scottish Language And Literature, Honours Of The Second Class (Division I)

Activities and Societies: President of Glasgow University Manga and Anime Society, 2016-17. Founding member of Glasgow University Nerd.

Education record

3 A-Levels - English Literature (A), History (B), Mathematics (C) 1 AS-Level - English Language (C) 14 GCSEs, Grades A*-B, including.