Ian Dunlap Email & Phone Number

Fresno, CA, US

As a Customer Success Manager in the market research industry I operate as a primary client champion for our Forsta Surveys, Forsta Panel, and Forsta Digital Diaries products. For my client portfolio I act as a trusted strategic partner to build positive relationships, enable our customers to drive usage utilizing our solutions, and ultimately ensure they.

• Responsible for overseeing the lifespan of products available on our digital marketplace by managing the team and process accountable for onboarding products, evaluating DMCA compliance of content, collaborating with.
• Support Management: Maintained FAQ guideline resources for customers and centralized internal support teams who managed Asset Store customer services. Solved or elevated team specific reported issues. (Zendesk.
• Catalog Upkeep: Assessed product data (SQL) for segmented marketing campaigns in order to ensure available products remained optimized to industry standards.
• Legal Compliance: Arbitrated copyright and/or trademark infractions through proper DMCA protocol advised by internal legal counsel. Developed internal processes and external resources to recognize and minimize risk of.
• Partner Relations: Strategized with business development teams to recognize and consider optimal strategic partners to expand service products provided through our marketplace. Consulted with signed partners to.
• Developer Relations: Fostered interpersonal relationships between our content publisher community through establishing and maintaining private forums. Utilized the platform to nurture success of the community through.

Led a team that evaluated art, code, audio, and tool projects against a set of quality and submission guidelines to be included in a digital marketplace of game-ready products. Engaged with our publisher and customer community through events and meet-ups to spread our brand and keep our offerings on the forefront of technical standards.

Evaluated art, code, audio, and tool projects against a set of quality and submission guidelines to be included in a digital marketplace of game-ready products. Focused on holding submissions up to industry standards on their level of artistic quality, construction, organization, functionality and marketability.

US

Implemented User Interface elements using C# in Unity in collaboration with game design teams. Fixed discovered and reported persistent issues and bugs

My contributions consisted of researching and integrating 3rd party analytic and metric tracking. Redesigned existing functionality to follow efficient practices.