Ian Dunthorne Email & Phone Number

Bournemouth, England, United Kingdom

Auckland, New Zealand

In my role as General Manager at Bupa Australia & New Zealand, I had the privilege of leading operations across multiple Retirement Villages & Care Homes, ensuring each met the rigorous Health & Disability Standards. My daily activities revolved around spearheading company pilots and various initiatives that were crucial in the rollout of innovative programs and systems. I also took great pride in mentoring new General Managers, fostering a culture of continuous leadership development and… Show more In my role as General Manager at Bupa Australia & New Zealand, I had the privilege of leading operations across multiple Retirement Villages & Care Homes, ensuring each met the rigorous Health & Disability Standards. My daily activities revolved around spearheading company pilots and various initiatives that were crucial in the rollout of innovative programs and systems. I also took great pride in mentoring new General Managers, fostering a culture of continuous leadership development and operational excellence across the region.Key Achievements:• Earned the title of Care Home Manager of the Year 2020 Runner-Up and Care Home of the Year 2019 Runner-Up, which contributed to high employee NPS and superb occupancy rates.• Elevated Bupa’s management standards, achieving an exceptional eNPS score of +83 with a 97% response rate over four quarters.• Successfully commissioned a new Retirement Village & Care Home, securing a full four-year certification, setting a benchmark in facility management and care quality. Show less

Tauranga, Bay Of Plenty, New Zealand.

As a Care Home Manager in Tauranga, I managed day-to-day operations across several care settings, including dementia, rest home, hospital, palliative and respite levels of care. My focus was on integrating attached independent living apartments into our care community, enhancing the overall environment for our residents. I consistently worked on driving improvements in care delivery and facility management to boost resident satisfaction and compliance.Key Achievements:• Led and… Show more As a Care Home Manager in Tauranga, I managed day-to-day operations across several care settings, including dementia, rest home, hospital, palliative and respite levels of care. My focus was on integrating attached independent living apartments into our care community, enhancing the overall environment for our residents. I consistently worked on driving improvements in care delivery and facility management to boost resident satisfaction and compliance.Key Achievements:• Led and developed cross-functional teams, significantly boosting staff engagement and performance.• Initiated and executed strategic projects that markedly improved patient care metrics.• Positioned our care home as a leader in innovative care practices, renowned for service excellence and creative solutions.• Enhanced local reputation and boosted community engagement through strategic public relations initiatives. Show less

Bedfordshire, Hertfordshire & Buckinghamshire

During my tenure as Area Manager with CareTech Community Services, I was responsible for setting operational strategies across multiple homes, ensuring a high standard of professionalism and service quality. My approach to management was focused on inclusivity and flexibility, making our services accessible and responsive to the diverse needs of our clients, adults with learning disabilities. I actively engaged in crisis management and problem resolution, which were critical in maintaining… Show more During my tenure as Area Manager with CareTech Community Services, I was responsible for setting operational strategies across multiple homes, ensuring a high standard of professionalism and service quality. My approach to management was focused on inclusivity and flexibility, making our services accessible and responsive to the diverse needs of our clients, adults with learning disabilities. I actively engaged in crisis management and problem resolution, which were critical in maintaining uninterrupted service and high compliance standards.Key Achievements:• Maintained a stellar 100% compliance rate in monthly Quality Audits across all managed homes.• Successfully directed service delivery for 12 homes, ensuring alignment with company policies and regulatory demands.• Developed and led training programs that significantly boosted management effectiveness and adherence to compliance standards. Show less

CQC (Care Quality Commission), UK regulatory authority for health and social care, provided by the NHS (National Health Service), local authorities, private companies and voluntary organizations. The role required me to inspect and measure quality of services delivered, within registered care homes and domiciliary services, against regulatory standards.

Coach, Person First Dementia Second Coach Qualification, Pass

Immersive 6 day training over a period of 3 months, including delivering education to teams.

Foundation Degree Level, Business Administration And Management, General, Pass

NVQ Level 4 Management equivalent to Foundation Degree

Management Foundation Degree Level (Nvq 4), Hospital And Health Care Facilities Administration/Management, Pass

D32 / 33 Nvq Assessors Award, Competency In Training And Development, Pass

Required certification qualification to assess NVQ standards.

A Levels, History And Biology

Gcse Level, Maths, History, Biology, German, English Language