Ian E. Email & Phone Number

Rickman, TN, US

- Monitored and analyzed various types of transactions from Strike's internal deliveries page.- Analyzed the flow of user funds using an internal Money Ledger Journal to detect anomalous patterns and trends in ACH, Debit/Credit card, and BTC transactions.- Investigated restricted user accounts for fraudulent activity and known red-flags.- Trained and.

United States

- Submitted user bug reports via Jira to internal technical teams, and monitored outages in real-time to ensure company visibility and full incident resolution.- Utilized Zendesk suite to manage and facilitate client workflow.- Assisted clients with any and all technical errors, to include ACH connection issues, card linking restrictions, Bitcoin network.

- Assisted in the setup, connection, troubleshooting, and management of Microsoft Azure data center connections and demarcations.- Communicated with all team members on priority levels, patching, connection requirements, and data needs.- Created, distributed, and monitored Service Level Agreement documentation on a global scale, per Microsoft and client.

Ashburn, VA

• Troubleshooted and repaired hardware and software issues with server level hosts, performed physical repairs of damaged parts, and replacements of worn down or broken inner components.
• Resolved POST, BOOT, and hardware issues via linux-based scripts, to include diagnostics, services check-in, IPMI driver reboots, console/remote issue verify, and component test scripts.
• Resolved networking issues with various layer 3 devices, performing work and repair of networking optics, cables, and switches.
• Repaired and upgraded hard drives to resolve capacity limitations that affect business and other high-profile client-side user access and availability.
• Executed proper handling and elimination of high priority client data and EOL systems.
• Identified appropriate scenarios where repair solutions for layer 3 hardware require port securitybypass or reset.

Leesburg, VA

• Continuously trained all system users on acceptable use policies, security best practices, phishing and social engineering recovery protocols, and data classification and disposal policies.
• Performed hardware diagnostics and troubleshooting for all network hosts, various office devices, servers, switches, and routers.
• Served as lead project manager in the development, research, technical oversight, and scheduling of over a dozen security, cloud, automation, infrastructure, and IoT based projects.
• Implemented various principles of least privilege and collaborated with multiple teams on hardening the network by restricting user access to appropriate tools and projects.
• Lead large scale project to implement wireless nodes to allow organization to send push notifications and retrieve data from customers to inform organization of customer purchasing trends.
• Managed expectations, personnel, project cost, hardware, software, and other equipment to implement large scale machine learning program to automate back office and identity access management systems.

Leesburg, VA

- Guided and informed Fortune 500 companies with wireless based questions and troubleshooting, to include distance, interference, compatibility, and ISP centric issues.- Provided networking solutions based on client needs, data, errors, and issues.- Provided individualized solutions that revolved around each corporation’s needs and circumstances..

Leesburg, VA

• Planned and implemented instructional learning strategies and activities to maximize student achievement for varying developmental levels. Utilized a variety of instructional mediums to enhance learning.
• Managed the behavior of learners in instructional and social settings to ensure both optimal learning and progress in societal behavior.
• Continually assessed student achievement and maintained appropriate evaluation documentation for institutional and individual reporting purposes.
• Coordinated instructional activities with other processional staff, both school and non-school-based, to maximize learning opportunities.

Data Science, Ai And Machine Learning

- Proficient in Python programming and data analysis using libraries including NumPy, Pandas, Matplotlib, Seaborn, Scikit-learn.

Computer Programming, Specific Applications

Python and C++ Programming and applications development.