Ian E. Email & Phone Number

Rickman, Tn, Us

Rickman, Tn, Us

- Monitored and analyzed various types of transactions from Strike's internal deliveries page.- Analyzed the flow of user funds using an internal Money Ledger Journal to detect anomalous patterns and trends in ACH, Debit/Credit card, and BTC transactions.- Investigated restricted user accounts for fraudulent activity and known red-flags.- Trained and oversaw support staff in managing application outages, liquidity issues, user withdrawals, and transactions.- Implemented incident resolution protocols and communication channels to ensure full incident resolution.- Utilized Zendesk suite to manage and monitor user support tickets.- Assisted users with account related issues and resolution of account restrictions.

United States

- Submitted user bug reports via Jira to internal technical teams, and monitored outages in real-time to ensure company visibility and full incident resolution.- Utilized Zendesk suite to manage and facilitate client workflow.- Assisted clients with any and all technical errors, to include ACH connection issues, card linking restrictions, Bitcoin network and wallet troubleshooting, withdrawal processes and procedures, and KYC/AML security and verification processes.- Regularly submitted creative and programmatic feedback during team meetings, pertaining to organizational growth and company roadmap.- Ensured that every client received individualized care and support.

- Assisted in the setup, connection, troubleshooting, and management of Microsoft Azure data center connections and demarcations.- Communicated with all team members on priority levels, patching, connection requirements, and data needs.- Created, distributed, and monitored Service Level Agreement documentation on a global scale, per Microsoft and client agreements.- Analyzed fiber light levels and troubleshooted cross connection issues between multiple data centers on a global scale.- Worked with and advised third party support teams to assist in technical conflict resolution.

Ashburn, Va

● Troubleshooted and repaired hardware and software issues with server level hosts, performed physical repairs of damaged parts, and replacements of worn down or broken inner components.● Resolved POST, BOOT, and hardware issues via linux-based scripts, to include diagnostics, services check-in, IPMI driver reboots, console/remote issue verify, and component test scripts.● Resolved networking issues with various layer 3 devices, performing work and repair of networking optics, cables, and switches.● Repaired and upgraded hard drives to resolve capacity limitations that affect business and other high-profile client-side user access and availability.● Executed proper handling and elimination of high priority client data and EOL systems.● Identified appropriate scenarios where repair solutions for layer 3 hardware require port securitybypass or reset.● Identified parts required for repair, and updated inventory as needed and adhere to logisticmanagement control protocols.

Leesburg, Va

● Continuously trained all system users on acceptable use policies, security best practices, phishing and social engineering recovery protocols, and data classification and disposal policies.● Performed hardware diagnostics and troubleshooting for all network hosts, various office devices, servers, switches, and routers.● Served as lead project manager in the development, research, technical oversight, and scheduling of over a dozen security, cloud, automation, infrastructure, and IoT based projects.● Implemented various principles of least privilege and collaborated with multiple teams on hardening the network by restricting user access to appropriate tools and projects.● Lead large scale project to implement wireless nodes to allow organization to send push notifications and retrieve data from customers to inform organization of customer purchasing trends.● Managed expectations, personnel, project cost, hardware, software, and other equipment to implement large scale machine learning program to automate back office and identity access management systems.● Implemented and programmed office employee credential/authentication system by installing badge-in locations on office doors, and monitored system via IAM software.● Performed new employee hardware and desk set up, to include networking connection verification, and email account creation.

Leesburg, Va

- Guided and informed Fortune 500 companies with wireless based questions and troubleshooting, to include distance, interference, compatibility, and ISP centric issues.- Provided networking solutions based on client needs, data, errors, and issues.- Provided individualized solutions that revolved around each corporation’s needs and circumstances.- Participated in regular trainings and e-learnings regarding all current networking technology and business grade solutions.

Leesburg, Va

● Planned and implemented instructional learning strategies and activities to maximize student achievement for varying developmental levels. Utilized a variety of instructional mediums to enhance learning.● Managed the behavior of learners in instructional and social settings to ensure both optimal learning and progress in societal behavior.● Continually assessed student achievement and maintained appropriate evaluation documentation for institutional and individual reporting purposes.● Coordinated instructional activities with other processional staff, both school and non-school-based, to maximize learning opportunities.

Data Science, Ai And Machine Learning

- Proficient in Python programming and data analysis using libraries including NumPy, Pandas, Matplotlib, Seaborn, Scikit-learn.

Computer Programming, Specific Applications

Python and C++ Programming and applications development.