Business Analyst involved in the delivery of regulatory mortgage change (Mortgage Market Review), including the improvement of Mortgage Broker Controls and the alignment of the intermediary mortgage policy with the bank retail model.Also involved in the divestment of the Co-operative Group Life & Pensions business to Royal London Group including developing the approach and defining requirements to support business reconciliation of the separation.Key Skills Deployed: (1) Gathering and documenting business requirements through stakeholder workshops;(2) Working with web developers to deliver the change including the development of test scripts;(3) Delivery of end-to-end business change including modelling of as-is and to-be process, training guides and supporting documentation;(4) Impact assessment of divestment on applications and data and identification of key reconciliation requirements and associated measures.

Business Analyst involved in the introduction of a new Travel Policy transitioning from per diem allowances to actuals. This work included the deployment of SAP Employee and Manager Self Service, the digitisation of travel receipts, intranet re-design and associated audit and finance process re-engineering. The project also included the migration to a new corporate travel supplier.Key Skills Used: (1) Documentation of business and functional requirements and full lifecycle implementation of supporting IT systems;(2) Production of functional design for end-to-end solution;(3) As-is and to-be process models for all impacted areas of the organisation, including the development of process controls to manage process risks;(4) Liaison with 3rd party suppliers, both in UK and overseas;(5) User acceptance test script production and co-ordination;(6) Implementation of auditable business processes to demonstrate adherence to travel policy.

Senior Analyst responsible for developing analysis toolkit for use in newly defined Portfolio Project Management approach. Also responsible for managing and mentoring a small (7) team of business and systems analysts. Key Skills Used:(1) Mentoring of team of Business and Systems Analysts, including day to day management and resource planning.(2) Development of analysis toolkit including, process modelling and cost benefit analysis, to improve commercial awareness across the organisation.(3) Development of Portfolio Prioritisation Model to ensure:(a) delivery of the right projects at the right time;(b) alignment to key business drivers and strategy and consensus across organisational hierarchy(4)Produced team development plan to ensure that the quality and consistency of analysis improves going forward.

Analyst involved in the modernisation of the NHS Pensions Scheme (largest scheme in Europe), including the implementation of public sector pension review, the introduction of tax simplification legislation (Finance Acts 2004 & 2005), and the impact assessment of future changes (e.g. Hutton report).Key Skills Used:(1) Process modelling of as-is and to-be utilising UML standards;(2) Analysed impact of legislative change (Tax Simplification & Public Sector Pension Review), including compliance, delivery of IT systems, and supporting business processes;(3) Documentation of business and functional requirements;(4) Full lifecycle implementation of supporting IT systems;(5) Provided link between business and third party IT suppliers to deliver key functionality;(6) Analysed and documented manual business processes to identify key candidates for automation;(7) Completed business studies utilising UML for key business functions.(8) Worked with key stakeholders, e.g. Department of Health, Trade Unions and HMRC to achieve desired outcomes.

Managing a team of BPR analysts to deliver a ‘Next Generation’ Contact Centre for Environmental Services within MCC including the BPR of customer contact and service provision.Key Skills Used(1) Developed BPR approach for use within the project;(2) Developing business process models for existing services and BPR for use of new software; organising information gathering workshops and other data collection methods;(3) Business and functional requirements documentation for the contact centre ICT systems;(4) Identified BPR opportunities related to service provision;(5) End-to-end management of development lifecycle for software products.(6) Negotiating with external suppliers for contracts for delivery of systems to meet business requirements;(7) Liaison with internal corporate stakeholders to ensure contact centre’s fit for roll-out to other Council services;(8) Involved in procurement of corporate ERP system, with key focus on CRM (MySAP);(9) Involved in implementation of MySAP CRM into contact centre, including liaison with external partners, requirements definition, solution design, technical configuration, and testing.

The management and development of a bespoke e-commerce solution and the successful migration of the business core operating system to a new and improved platform.Key Skills Used(1) Gathering and documenting of business requirements;(2) Development of html / asp shopping cart solution;(3) Graphic and image design;(4) Database development and configuration;(5) Liaison with third party software suppliers;(6) Rapid Application Development (RAD) approach utilised.

Senior analyst involved in the analysis/implementation of a number of system developments to meet the changing needs of the business. Senior member of team tasked with introducing structured analysis techniques and best practice analysis into the application development environment, including the introduction of Oracle Designer 6I as the preferred CASE tool.Key Skills Used(1) Defined and introduced best practice structured analysis techniques into the Application Development environment utilising the Oracle Designer 6i CASE tool. This was introduced and supported by an end to end project lifecycle framework to standardise the capturing of business requirements and implementation of system solutions.(2) Extensively re-engineered the business processes related to product ranging, to ensure the introduction of customer focussed product ranges into retail stores. This included:(a) Development of new business procedures across multiple functional areas;(b) Identification of a programme of IT development to support the new business procedures;(c) Delivery of enhanced business data through development of report suite based on organisational data warehouse(d) Enhancement of merchandising database (Oracle 8i) to enable the use of demographic profiling in the development of store specific ranges.

The management and development of a bespoke e-commerce solution and the successful migration of the business core operating system to a new and improved platform.Key Skills Used(1) Led team of analysts in the implementation of the Sage CS/3 ERP system, including the development of bespoke solutions as required. (2) Managed relationship with software supplier and project consultants.(3) Developed in-house Customer Relationship Management (CRM) solution to meet needs of the business, incorporating CS/3 integration.(4) Implemented retail ePOS solution across 200 outlets and developed bespoke integration with core operating systems.(5) Developed in-house Finance Solution to support Adaptus Telesales module and the administration of finance applications.(6) Redesigned procedures to improve business efficiency and increase customer satisfaction.(7) Developed resource planning system for call centre encompassing 200+ agents.(8) Developed Lotus Notes technical knowledge base to support call centre staff. This system was later integrated into the group’s technical website.

Analyst in 2 year BPR programme focussing on the International Banking sector of Nat West. Key member in the Euro implementation team.Key Skills Used(1) Extensive involvement in a 2 year Business Process Redesign programme within the International sector of NatWest designed to:(a) Improve customer service;(b) Update technological platforms(c) Increase market competitiveness(2) Project work re the introduction of the Euro and its related payment channels and products.(3) Developed a performance measurement system to monitor staff effectiveness within the organisation. This included the identification and monitoring of Key Performance Indicators, and resource planning.(4) On-going process improvement programme resulting in significant (circa 20%) productivity gains across the business.