Ian Essai

Ian Essai Email and Phone Number

Vice President @ ESP Global Services | Global Operations Leader @ ESP Global Services
reading, reading, united kingdom
Ian Essai's Location
Petersfield, England, United Kingdom, United Kingdom
Ian Essai's Contact Details

Ian Essai personal email

n/a
About Ian Essai

As a Vice President at ESP Global Services, I lead the global service delivery and operations for IT solutions across multiple industries and regions. With over 20 years of executive experience, I have a proven track record of enhancing organizational design, driving performance, and securing revenue for client services.I have introduced new customer-facing methodologies, restructured the organization, and implemented various programs to improve service quality, efficiency, and cost reduction. I have also designed and operated a global service delivery management function, reduced the number of major incidents, and managed customer escalations with a hands-on approach. I am passionate about service delivery and committed to continuous improvement and alignment with business objectives. I am also a mentor and supporter of women in business and a strong communicator and presenter.

Ian Essai's Current Company Details
ESP Global Services

Esp Global Services

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Vice President @ ESP Global Services | Global Operations Leader
reading, reading, united kingdom
Website:
esp.co.uk
Employees:
288
Ian Essai Work Experience Details
  • Esp Global Services
    Vice President
    Esp Global Services Jul 2023 - Present
    Reading, England, United Kingdom
    Appointed VP for Global Service Delivery & Global Operations.
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  • Esp Global Services
    Vice President
    Esp Global Services Jan 2023 - Present
    Reading, England, United Kingdom
    Accountable for Service Delivery which includes customer relations, continuous improvement and being responsible for the profitability of the business. This role brings together the Global Operations which includes field services, onsite services and augmented services through partners covering non-legal entities around the globe. • Introduced new customer facing methodologies to turn around poor performance and secure revenue. • Restructured the organisation bringing together Service Delivery and Operations removing artificial demarcation boundaries and improvement working practice and efficiencies.• Driving cost reductions through process improvements and aligning resources.• Introduced various programmes to enhance customer service and key stakeholder management.
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Ian Essai Skills

It Service Management Outsourcing Service Delivery Itil Service Management It Strategy It Outsourcing Change Management Data Center Business Process Improvement Management Business Transformation Program Management Strategy Sla Project Management Offshoring Problem Management Process Improvement Service Desk Service Level Agreements Team Management Business Strategy Culture Change Customer Oriented Security It Management It Operations Incident Management Vendor Management Result Oriented Approach Cloud Computing Consulting Organizational Design Strategic Partnerships Supplier Quality Management Project Delivery Business Analysis

Frequently Asked Questions about Ian Essai

What company does Ian Essai work for?

Ian Essai works for Esp Global Services

What is Ian Essai's role at the current company?

Ian Essai's current role is Vice President @ ESP Global Services | Global Operations Leader.

What is Ian Essai's email address?

Ian Essai's email address is ian.essai@hp.com

What skills is Ian Essai known for?

Ian Essai has skills like It Service Management, Outsourcing, Service Delivery, Itil, Service Management, It Strategy, It Outsourcing, Change Management, Data Center, Business Process Improvement, Management, Business Transformation.

Who are Ian Essai's colleagues?

Ian Essai's colleagues are Darlam Menezes, Elmer Hiory Shirata Costa, Priyanka Pardhe, Igor Ramírez Bonevic, Brid Mcgrath, Jaipal Singh, Alexandra Green.

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