Ian Etheridge Email & Phone Number

• Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.• Mixed chemicals according to label directions in order to create effective solutions for treating pests.• Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.• Identified potential entry points for pests and sealed them off with caulking or other materials.• Educated customers on proper sanitation practices to help prevent future infestations of pests.• Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.• Maintained records of all services performed including type of service provided, location treated and chemical used.

Chevy Chase, Md, Us

• Receive inbound calls inquiring about homeowners, renters, and condo insurance• Determine the best insurance solution for each individualized customer experience• Assist customers with questions regarding their policy• Communicate with team members regarding company wide policy and updates

Virginia Beach, Virginia, Us

• Oversaw upkeep and maintenance of golf course to include basic landscaping support, includingmowing, trimming and debris removal.• Assigned staff duties related to necessary upkeep and daily projects• Performed upkeep work for garden areas and landscaping greenery to enhance propertyappearance and plant health.• Corresponded with upper management and course committee regarding projects that wouldprovide improvements• Greet all member who I may encounter while engaging in my job duties throughout the day

• Utilized required safety equipment and followed procedures in compliance with OSHA guidelines.• Mixed chemicals and fertilizers according to manufacturer instructions and safety standard to protect people, pests and vegetation from harm.• Conducted regular equipment inspections, performing routine maintenance and minor repair work and escalating major issues to supervisor.• Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.• Operated company vehicles and equipment safely and according to good practices.

Richmond, Va, Us

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.• Assessed customer account information to determine current issues and determine potential solutions.• Reviewed files, records and other obtained documents to respond to customer requests.• Filing unemployment claims and assist callers with navigating the unemployment website• Answering questions regarding their present and past claims• Providing guidance on next steps they should take• Escalating issues that require further direction

• Served as manager on duty when senior manager was not working or was unavailable• Corresponded with department team members to build and implement successful solutions to callers problems• Addressed and resolved issues other call center agents escalated to me when struggling to assist caller or a situation needed to be deescalated• Fielded both outbound and inbound calls throughout the day depending on the demands and needs of the work day• Scheduled vaccination appointments through multiple platforms• Consulted callers with any questions or concerns they may have regarding COIVD-19, the vaccine, vaccination appointments, and protocol •Served the community as a liaison between themselves and the next steps required to obtain a vaccine

Houston, Texas, Us

• Guaranteed customers were provided the best possible shopping experience• Communicated with customers to identify and sell them products that were the best solution for their expressed needs• Coordinated delivery of product and educated customers on delivery process• Trained new hires on operations, procedures, and company culture