Ian Etheridge Email & Phone Number

• Performed inspections of customer premises to assess pest infestations and determine appropriate treatments.
• Mixed chemicals according to label directions in order to create effective solutions for treating pests.
• Conducted interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators and other products using hand or power sprayers, dusters and foggers.
• Identified potential entry points for pests and sealed them off with caulking or other materials.
• Educated customers on proper sanitation practices to help prevent future infestations of pests.
• Performed follow-up visits to ensure that treatments were successful in eliminating pest problems.

Chevy Chase, MD, US

• Receive inbound calls inquiring about homeowners, renters, and condo insurance
• Determine the best insurance solution for each individualized customer experience
• Assist customers with questions regarding their policy
• Communicate with team members regarding company wide policy and updates

Virginia Beach, Virginia, US

• Oversaw upkeep and maintenance of golf course to include basic landscaping support, includingmowing, trimming and debris removal.
• Assigned staff duties related to necessary upkeep and daily projects
• Performed upkeep work for garden areas and landscaping greenery to enhance propertyappearance and plant health.
• Corresponded with upper management and course committee regarding projects that wouldprovide improvements
• Greet all member who I may encounter while engaging in my job duties throughout the day

• Utilized required safety equipment and followed procedures in compliance with OSHA guidelines.
• Mixed chemicals and fertilizers according to manufacturer instructions and safety standard to protect people, pests and vegetation from harm.
• Conducted regular equipment inspections, performing routine maintenance and minor repair work and escalating major issues to supervisor.
• Provided each customer with dedicated service and assistance to build positive relationships and promote long-term brand loyalty.
• Operated company vehicles and equipment safely and according to good practices.

Richmond, VA, US

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Assessed customer account information to determine current issues and determine potential solutions.
• Reviewed files, records and other obtained documents to respond to customer requests.
• Filing unemployment claims and assist callers with navigating the unemployment website
• Answering questions regarding their present and past claims
• Providing guidance on next steps they should take

• Served as manager on duty when senior manager was not working or was unavailable
• Corresponded with department team members to build and implement successful solutions to callers problems
• Addressed and resolved issues other call center agents escalated to me when struggling to assist caller or a situation needed to be deescalated
• Fielded both outbound and inbound calls throughout the day depending on the demands and needs of the work day
• Scheduled vaccination appointments through multiple platforms
• Consulted callers with any questions or concerns they may have regarding COIVD-19, the vaccine, vaccination appointments, and protocol

Houston, Texas, US

• Guaranteed customers were provided the best possible shopping experience
• Communicated with customers to identify and sell them products that were the best solution for their expressed needs
• Coordinated delivery of product and educated customers on delivery process
• Trained new hires on operations, procedures, and company culture