Ian Etherton Email & Phone Number

Barnstaple, Devon

Worthing, West Sussex

Set up a team to handle complaints from SME customers as I recognised a need for this from my previous position within EDF Energy. This involved gaining detailed knowledge of the SME business very quickly and establishing links within this side of the business. Responding in a timely and accurate manner to customer concerns and negotiating a mutually satisfactory resolution. Perhaps most importantly, reporting trends and concerns back to the business and recommending solutions.

Hove, East Sussex

Responding effectively to customer complaints about any aspect of our business. Learning fast about the energy business and applying my natural communication skills to resolving customers concerns. I also had to deal directly with the regulator which meant being accurate and checking details. I also worked directly for the CEO drafting answers to complaints for him to sign.

Portslade, East Sussex

Front line telephony resolving faults with customers cable television and telephone. Also on pilot for Pay Per View television service.

Brighton, United Kingdom

Working on the New Deal the flagship government project for the long term unemployed I had to source workplacements by visiting potential companies and selling our services. I also had to place clients within companies where I thought there was a skills fit and monitor their placement for the 13 weeks that it lasted.

Haywards Heath, West Sussex.

Whilst studying for my degree, and also for some time afterwards, I worked in the sales call centre for Europ Assistance receiving inbound calls from existing and prospective customers and converting prospects into customers.

Bachelor Of Arts (Ba), Business Studies, 2:1

I majored in HRM and minored in Marketing. I also gained the University Certificate in Business French and professional qualifications.

A Levels, History, Geography And Economics

O Levels, Maths, English Language, English Literature, History, Geography, French, Physics, Chemistry