Advise businesses on how to effectively leverage technology to drive transform and innovation, designing and implementing complex solutions tailored to their specific needs.• Act as a Deployment Practitioner for a SD-WAN transformation for a consumer goods client that delivered connectivity to over 700 sites. Prioritise rollouts based on strategic importance, manage logistics with suppliers, communications and technical guidance to ensure smooth implementation. Provide remote technical support for end users, resulting in significant cost savings for the client.• Serve as a Business Architect for a defence client, compile and analyse defence related documents to identify network goals and strategies. Engage key stakeholders to gather insights and pinpoint improvement opportunities and research relevant technology trends. Present the completed technology vision and north star strategy to senior stakeholders.• Work as a Business Analyst for a telecommunications client to drive efficiencies and cost savings. Conduct an assessment of maturity with stakeholders and benchmark against industry standards. Identify key value use cases that drive automation and process improvements. Create business cases for value use cases highlighting capital investment and head reduction and net savings.

Coordinate the deployment of DWDM equipment across multiple countries at data centres, Points of Presence and In Line Amplifier sites to increase capacity for Meta’s backbone network. • Review handover documentation from optical fibre vendors and create comprehensive documentation and detailed network diagrams for field deployment engineers to follow during deployments. Verify and update circuit information in internal Meta databases prior to deployment.• Liaise with optical fibre vendors to provide engineering support for multi country deployments, ensuring technical requirements are met. Upon identifying issues with the optical fibre, work closely with onsite fibre vendor engineers to test the fibre spans, analyse the OTDR results, and swiftly address any problems to avoid further deployment delays.• Following the completion of DWDM deployments, review the handover documentation from the field deployment engineers. Implement any necessary changes and update the services to In Service in the internal databases, finalise the checklist, upload the completed handover documentation and then transfer the services to the Meta operations team.• Each month, evaluate Astreya’s delivery performance metrics using the Meta NeXT project delivery tool. Prepare a report for senior Meta stakeholders that outlines monthly trends, highlights key achievements and challenges, and identifies potential risks and issues for the upcoming month.

Managing the delivery of ethernet, IP and DWDM customer services for a Tier 1 ISP with the world’s no. 1 ranked global IP backbone. Ultimately accountable for the delivery fulfilment end to end, the quality and timely delivery of the service for customers such as Google, Amazon and Microsoft. • Ensured that required internal units receive their activities and tasks, following up with internal teams to ensure completion within agreed timeframes and solving any related issues.• Managed the delivery of local tails, cross connects, CPE and other external services with suppliers and co-ordinated the integration into end to end services.• Provided continuous status updates and feedback on deviating issues to the customer and if possible looked for alternative solutions to mitigate issues, including temporary resolutions.• Co-ordination of field engineers throughout delivery process including testing and service activation, logging on remotely to IP and DWDM devices to confirm connectivity and turn up services.• Lead troubleshooting with involved stakeholders, co-ordinating with customers, Telia field engineers and suppliers to resolve issues.

Single point of accountability for large or complex customer accounts in Telstra, driving outstanding customer advocacy, excellence in service relationship management and profitable service delivery to customers in their portfolio. The Service Delivery Manager plays an important role in the expansion of Telstra in the Asia and EMEA regions by providing deep service relationship management and delivery expertise for customers aligned with account development strategies.• Performed work that is directly related to the general business operations of Telstra’s customers, with respect to their Service Delivery components.• Liaised with the designated customer representatives and the Telstra service teams to maximise adherence to the agreed requirements.• Ensured any reporting for the supply of the services is generated and provided to the customer within agreed timeframes.• Participated in customer meetings with the account team/service management team relevant to the service delivery performance of the customer service Telstra provides (service reviews, strategic account reviews, quarterly business performance reviews).

Directly interact with customer by deliberating the planned topics internally prior to the meetings. Lead strengthened relationship with the UK based onshore and the Indian based offshore teams for the overall success of the end-to-end FTTP design programme for Virgin Media. Ensure that deliveries of projects completed within the time exceeded the SLA targets and met the quality services requirements. Renovate the milestones on IT project plans and pushed the deliveries to stay on top of the timescales.• Successfully managed 50 offshore and 10 UK remotely based staff members while proving that adequate resources to cover each stage of the design and survey procedures accurately.• Formulated the daily reporting from the offshore team to track progress, also held daily calls with the teams to identify the risks faced issues and promptly resolved them.• Ensured the delivery of new services from projects to the appropriate level of quality, and completed work submissions with the customer’s finance team in accordance with the requirement.

Coordinated and oversaw the delivery of multiple projects to supply IT and telecoms infrastructure, including 10G leased wavelength services, colocation facilities, space and power within data centres, dark fibre and supported the growth of Google’s Asia Pacific (APAC) backbone network with vendors interacting through the delivery process. Collaborated with vendors to supply monthly reporting, assessed performances of leased wavelength services and facilitated compensation to be claimed SLAs not met. Structured and installed optical fibre cross connects at data centres and confirmed circuit connectivity.• Inspected differences between Google’s financial and technical databases, improved as per requirement, planned and strongly built the circuit IDs in Africa, Europe, and Asia to 100% accuracy.• Functioned closely with vendors to identify the circuit’s issues, and fully tested circuits end to end by using BER and optical testing and then handed over to the deployment team for turn up. • Collected and presented performance information related to infrastructure projects, and the worth of the infrastructure projects millions of US dollars.• Effectively generated reports by using data from the delivery database to evaluate vendor performances and measure various items such as percentage of projects that delivered within time.

Communicated and interacted with vendors throughout the project lifecycle to make sure that deliveries of the several IT and telecoms optical fibre infrastructure met the deadline, along with fully quality requirement. Exploited expertise to develop Google’s Europe, Middle East and Africa (EMEA) backbone network, including 219 10G wavelengths throughout a four month period in 2011.• Actively provided the guidance and facilitated Google technical program manager with assembling optical equipment deployments in the Middle East and Africa.• Directed all activities and functions associated with the bill of materials and guaranteed that logistics support delivered to get items through customs and listed relevant experienced engineers. • Identified and introduced an inventory for all of Google’s EMEA leased wavelength services, and started the withdrawing procedure in order for Google to save millions of dollars.• Oversaw precise project results to identify relevant quality standards area attained, and worth of the project hundreds of thousand US dollars.

• Co-ordinated deliveries of optical fibre network extensions, arranging project kick off meetings and liaising with the customer to make sure that their requirements are met throughout the project lifecycle and sending weekly reports on the progress of the projects so that milestones could be monitored.• Attended site surveys with contractors to agree the network extension requirements for inside and outside plant and subsequently reviewed schedule of rates submitted by contractors based on the site survey to ensure that costs of civil works and in building cabling were reasonable.• Reviewed Method of Procedure documentation provided by contractors to ensure that good practices were followed and items complied with relevant specifications, including health and safety aspects.• Checked and reviewed optical fibre test results received from contractors on the completion of projects and made sure that they were within the required specifications, then issued acceptance certificates.

• Designed optical fibre national networks to suit customer requirements and produced plans using MapInfo GIS tool, implementing Geo optical fibre, third party optical fibre and proposed new sewer or civil work builds for network extensions.• Created network drawings and in depth topology drawings showing the proposed physical optical fibre network routing on mapping tiles for presentation to the customer.• Constructed indicative costing spreadsheets in Microsoft Excel to estimate the cost of building dedicated networks.• Worked with the project team once the optical fibre networks had been signed off to ensure that the network was built as per the design.

• Project managed customer connection process for FTTx solutions for Bright Telecommunications, a subsidiary of Western Power. Generated project plans in Microsoft Project to create SLAs for business and residential customers. • Arranged site survey and co-ordinated with contractors to ensure that FTTx solutions including outside and inside plant were implemented as per project plans and that SLAs were met.• Network planning for the civil works and Passive Optical Networks in the local loop to provide broadband services including data, telephony and video on demand.• Produced cost estimates in Microsoft Excel for external design projects, assessed quotes from contractors for external plant work to be completed and quotes for material ordering.