Ian Fenn W. Email and Phone Number

* Establish a standardized software QA process and strategy and implemented them across multiple projects.* Advise on, and implement a code deployment cadence with Development and Project Management teams across all projects* Directed and Guided the transition of QA Automation from Selenium to Cypress* Assist with other company group that need QA testing, guidance or management* Direct and manage domestic digital presence QA team in Portland, OR and Albuquerque, NM, as well as offshore teams in Guadalajara, Cagayan de Oro, and Istanbul* Mentor and re-train offshore teams on QA fundamentals, procedures, protocols and strategies* Ensure that QA testing is being performed correctly and that the established processes are being followed in Azure DevOps* Provide guidance and direction to offshore QA Selenium automation teams* Ensure that feature implementation and bug fixes are being verified properly by QA* Lead and manage regression sweeps* Prepare QA for upcoming projects by allocating resources, discussing QA asks and setting expectations* Lead meetings with domestic and offshore QA teams to discuss QA tasks, resolve problems, and answer questions* Work with offshore QA Lead and Project Managers to ensure that QA tasks are accomplished correctly and on-time* Define requirements and write job descriptions for job openings within QA* Interviewing, hiring and training new QA employees* Conduct domestic QA and offshore QA employee performance reviews* Prepare QA documentation for both internal teams, and our clients’ teams* Participate in meetings with clients’ Development and Project Management teams* Create test plans, checklists and work-related documentation based upon user stories, mock-ups and comps in azure DevOps* Communicate the status and results of software and testing to Engineering management and senior leadership* Meet with Designer and Project Managers to anticipate issues with new features and functionality before they are implemented

• Established and built the QA Department from one to seven QA members, comprised of both blackbox and automation test teams• Implemented a test schedule, strategies and methodology to ensure full test coverage though QA was understaffed• Lead both blackbox and automation test teams through all test stages of Meridian mobile (Android & iOS) and web (front end & back end) products in conjunction with Aruba Networks location services hardware (Wireless Access Points and Bluetooth Low Energy (BLE) Beacons & Asset Tracking tags• Supervised, guided and mentored QA Analysts, Engineers and Automators• Promoted employee growth by implementing cross training between members from both QA disciplines• Distributed daily assignments, ensured productivity, reviewed employee performance and attendance, and maintained a professional work environment• Created test plans, checklists and work-related documentation based upon PRDs and mock-ups and comps to assist in the testing of 6 different mobile apps, as well as the testing of UI & API web deployments in webkit browsers• Maintained and updated Test Plans based upon changes in design and new features• Managed and ensured completion of the team’s checklist sweep of every build• Communicated the status and results of software and testing to Engineering management and senior leadership• Compiled and wrote test sweep reports and open bug/ticket reports• Ensured that the issues reported contain updated information and are assigned to the appropriate department.• Participated in weekly Engineering and Product meetings, reporting on the code status and offering suggestions and solutions• Worked with Design and Product departments to troubleshoot new features before they are implemented• Maintained devices and kept inventory of testing hardware• Lead and manage regression sweeps to keep the database up-to-date• Verified that code fixes addressed reported issues, and that new features and products were built to specifications

• Created and implemented a test protocol and strategy, which is now used company-wide• Lead Quality Assurance through Pre-Alpha, Alpha, Beta and Public Release stages of mobile game development• Supervise, guide and mentor QA Analysts/Testers• Distribute daily assignments, ensure productivity, review employee performance and attendance, and maintain a professionalwork environment• Based upon PRD/GDDs, wireframes and mock-up/comps, create Test Plan/Checklists and work-related documentation to assistin the daily distribution of work to employees• Maintained and update Test Plan based upon changes in design, features and game balance.• Manage and ensure completion of the team’s checklist sweep of every build• Communicate status of software and testing to Production• Compile and write daily build summary reports• Compile and write weekly open bug/ticket reports• Ensure that the issues reported contain updated information, and are assigned to the appropriate department.• Participate in weekly Production meetings, reporting on the code status, and offering suggestions and solutions• Work with Production to troubleshoot new features before they are implemented• Keep inventory of testing hardware• Test the quality and functionality of game software on both iOS and Android mobile platforms• Lead and manage regression sweeps to keep the database up-to-date• Verify that code fixes address reported issues• Led the 'Quality Assurance' component of the annual Production class

• Analyze code in five browsers, tablet and mobile on both iOS and PC platforms (Drupal-based platform)• Testing of security systems to ensure protection of private documents• Document and report software defects to Production and offsite frontend and backend teams• After each code deployment, compare product to wireframes, PRDs, mock-ups and comps across five browsers, tablet and mobile platforms, in four deployment environments and report platform/browser-specific discrepancies• Verification of defect/bug fixes• Correction of text/copy errors via backend CMS system• Content entry

• Led a group of five QA Engineers, directing complete cross-browser usability and scripted testing of www.sweetyhigh.com on both PC and Mac operating systems (Ruby, Java/JSON/AJAX, HTML, CSS, Flash)• Created and implemented test plans• Wrote test cases• Distributed daily assignments, ensured productivity, reviewed employee performance and attendance• Created checklists and work-related documentation to assist in the daily distribution of work to employees• Managed and ensured completion of the team’s checklist sweep of every code deployment• Regularly communicated status of software and testing to Production, Development and the CEO.• Wrote and compiled daily status reports, as well as maintained a master checklist that tracked all testing of the software.• Managed a database to ensure that issues reported contained up-to-date information, and assigned tickets to the appropriate departments.• Represented Quality Assurance in daily Scrum weekly IPM meetings• Ensured that all milestone requirements are met for each sprint• Led Quality Assurance through Pre-Alpha, Alpha, Beta and Public Release stages of Development• Worked with the Chief Product Architect, Creative Director and Producer to ensure the creation of user-friendly features• Responsible for the final review and approval of all Product Requirement Documents before distribution to Development• Made final edits of all user-facing copy, and gave final approval of all art assets prior to implementation

• Supervised a group of eight to twenty employees, directing complete testing of video game software• Distributed daily assignments, ensured productivity, reviewed employee performance and attendance, and maintained a professional work environment• Created checklists and work-related documentation to assist in the daily distribution of work to employees• Managed and ensured completion of the team’s checklist sweep of every build• Regularly communicated status of software and testing to superiors within Quality Assurance, and coordinated communication with the Production Management Group.• Wrote and compiled daily status reports, as well as maintained a master checklist that tracked all testing of the software.• Managed a database to ensure that issues reported contained updated information, and assigned to the appropriate group between Producers, Quality Assurance and Developers.• Participated in conference calls between QAF, PMG and Game Developers• Conducted Harding Flash & Pattern Analyzer photosensitivity testing, as well as trained testers on photosensitivity testing• Requested, distributed and kept inventory on testing hardware including consoles, controllers, cameras, routers and Personal Computers. • Tested the quality and functionality of game software and reported issues• Participated in design meetings, reported on games status, offered suggestions and solutions• Directly worked with designers, programmers, sound and art departments to add new features and functionality to the gameI worked on the following titles:Call of Duty: Black Ops 2Call of Duty: Modern Warfare 3Call of Duty: Black OpsCall of Duty: Black Ops First Strike, Escalation & Annihilation DLCCall of Duty: MobilizedCall of Duty: Modern WarfareCall of Duty: Modern Warfare: ReflexCall of Duty: World at WarGuitar Hero: World TourGuitar Hero: MetallicaGuitar Hero: Smash HitsGuitar Hero: Van HalenGuitar Hero 5Guitar Hero DLCTransformers: War for Cybertron

• Tested the quality and functionality of Wii game software (Rock of the Dead) and reported issues• Participated in design meetings, reported on games status, offered suggestions and solutions• Directly worked with designers, programmers, sound and art departments to add new features and functionality to the game

• Contacted clients via phone, e-mail and mail regarding new merchandise (anime, manga, apparel and toys), sale items and other promotions• Created purchase orders from client requests• Worked with national book and DVD distributors and negotiated contract terms• Scheduled & attended in-person & phone meetings with national book distributors• Supervised sales associates, warehouse staff & interns• Maintained accurate pre-order and back-order records• Created weekly and monthly sales reports & analyzed data• Compiled weekly BookScan sales report and weekly POS Comparative report for manga book titles in the national distribution market• Created book sales projections for the coming month• Scheduled weekly wholesale meeting, prepared agenda & lead meeting• Wrote copy & updated the wholesale web site with new manga, anime, import items and related products• Wrote copy & solicited orders for new products from retailers & distributors through e-mail blasts• Updated wholesale website with advance product information for book and DVD distributors• Attended conventions to meet with current clients and to sign up new customers• Convention preparation (ordering booth space, electricity, phone lines; travel arrangements etc)• Assisted visiting manufacturer partners with their booth at conventions• Creation of wholesale marketing materials• Researched, organized & implemented advertising campaigns• Website marketing consultation & SEO

• Managed and tracked online media program and website content.• Managed internal designers by overseeing content page and banner development and deployment.• Collaborated in site development and improvement initiatives.• Developed text creative for client web pages using keywords resulting in organic search engine exposure.• Ensured promotional messaging and creative consistency across advertising programs where appropriate.• Developed and share insights and other improvement opportunities with management.• Diagnosed problems & handled various PC & Mac IT duties as needed.• Lead and developed a sales plan and then implemented it to deliver results.• Trained outside sales representatives on the aspects of organic search marketing and how to sell the product.• Accompanied outside sales representatives on sales calls, pitched program, overcame objections and closed deals.• Contacted print advertisers and new prospects via phone, demonstrated product with web conferencing software and closed sales.• Optimized Current Publishing’s website, www.keepmecurrent.com resulting in organic search engine exposure.