7 years leading strategic planning and operational HR execution for North-West UK Apple Retail stores. • Managed full employee lifecycle • Leadership coaching • Developed hiring strategies • Coordinated employee training • Analysed employee feedback data • Coordinated cross-functional teams and external partners3 years leading commercial B2B and B2C multi-site teams, driving sales and an exceptional customer experience. Maximising YOY growth and profitability.

Project Manager for multiple, concurrent, cross-functional projects and programs. Driving efficient and cost-effective enhancements across the transactional experience, commercial finance programs and daily operations for Apple Stores across EMEIA.

Responsible for managing Apple stores teams to create ownership opportunities for customers. Owned all HR line management for a team of 150+. Guided the talent that provides technical support and training. Worked in partnership with the business team. Oversaw operations such as inventory and visual merchandising. Actively built team through hiring, training and developing team members.

Customer-facing sales advisory role. Created bespoke solutions for business and education customers. Delivered technical support and training sessions.

Account Manager within Asset Finance division. Focused on new account onboarding and existing relationship management. Partnered with sales leaders and finance teams to deliver exceptional customer service.