Experienced Facilities Manager with 20 years experience in hard & soft services in property management across construction, education, banking & not for profit organisations - currently in the position of Repairs Advisor, responsible for providing reactive maintenance services, portfolio management, contractor management and maintenance services from call to conclusion - managing the day-to-day reactive maintenance concerns of a 3,000+ strong portfolio of commercial & domestic properties across the U.K. & Ireland.I come with excellent customer care within the property setting with excellent communication skills and standards of service and experience in managing others & comprehensive knowledge of Reactive & Planned Maintenance, operations, technical, asset & property management services.I am competent, proficient and experienced in managing service level agreements, contracts/contractors & ensuring that effective working relationships are maintained across board to delight customers and ensuring appropriate measures are taken when performance standards are not met.Client Satisfaction being paramount, I ensure reactive maintenance issues are dealt with efficiently and effectively. I am experienced in managing teams and have experience in the hands-on management of budgeting and reviewing costs/quotations against works/materials. I am experienced in ensuring compliance and legislation is followed using best practice. I am a loyal and trustworthy person, focused on my work & attention to detail as a team player and as an individual. I have the right personal skills which enable me to carry out my line of work to the best of my ability and demonstrate model values such as integrity; accountability; compassion & respect.