Ian H Michael Email & Phone Number

Palm Cove, QLD, AU

Australia

Helping embed and innovate the Australian Defence Force’s new Maritime Sustainability Model.

Asia Pacific

Asia Pacific

Australia

North Queensland

APAC

Partnering with Maisha +Co"s Consultancy to expand their successful European practice into APAC.

North Queensland

Coaching and mentoring teams through Australia’s biggest Customer Operating Model Transformation

Global

• Commissioned as an external consultant to expedite time to market for SoftwareONE's Global Cyber Security Practice. The scope of work focused on Go-To-Market (GTM), sales enablement and benefits realization.
• Designed, built & implemented a simplified strategy of prioritized service offerings to fast-track Go-to-Market and be re-launch ready within the first 90-day sprint.
• Designed, built and implemented blueprinted sales collaterals and engagement processes to enable reduced sales cycles and operational costs.
• Coached Business Development Managers and sales teams to drastically increase sales pipeline.

Asia Pacific

• Operational Leadership for establishing and leading an integrated strategic transformation program covering Go-to Market, Operating Model, Service Offerings, Service Delivery, Ways of Working and Culture across 13 APAC.
• Realized immediate financial gains and long-term strategic capability build.
• Worked with Executive Leadership, Country Managers and their teams to translate strategic intent into robust strategic execution plans.
• Developed and implemented simplified, pragmatic, programmatic approaches to build existing capabilities, deploying a roadmap to realize maturity and strategic objectives over a phased negotiated KPI timeline.
• Manage project portfolio at a regional level (initiation, prioritization, execution, benefits realization, and overall portfolio status).
• Provide guidance and coach business leaders/project managers on how to expedite delivery and benefits realization through effective transformation practices.

Asia Pacific

• Contracted to fast-track implementation of a Global SAP Blueprint that would standardize, simplify and automate Ways of Working across 13 countries with heavily embedded localized process and practices.
• Lead Change by working with global, regional & country leadership teams to drive understanding and action through a program of clarity, capability and commitment.
• Developed and empowered a community of change agents to own and drive the transformation in their countries through simplified workplans and inspired action through transparent reporting.
• Developed a sense of teamwork & collaboration between global, regional, country and cross functional teams through shared objectives and coaching.
• Enabled and coached business champions to achieve a project turn around, implementing a lagging seven-year project within 12 months, mitigating expected impact to business in lost revenue and achieving our Revenue and.

India

• Commissioned to lead the People & Performance workstream for the start-up joint venture between Telenor Telecommunications, Sun Pharma and IDFC Bank to provide Mobile Financial Services through the Sun Telenor Payments.
• Work with Board members and their delegates to establish an executive leadership team.
• Coach and guide the new executive leadership team to build out their functions in terms of organizational design and acquisition of key talent.

Myanmar

Commissioned to lead the Human Resources workstream and build an integrated Program Management Office for the start-up joint venture between Telenor Telecommunications and Yoma Bank. - Working with Board member delegates to establish an executive leadership team- Coaching and guiding the new executive leadership team to build out their functions in terms.

Queensland, Australia

• Contracted to turnaround failing SAP Asset Management Transformation program.
• Enabled and coached 120 business champions to transform a heavily unionized organization from undefined and unaccountable manual processes into a best practice, consistent, automated SAP Asset Management.
• Achieved turnaround within 6 months recouping 18months project delays.

Global

• Operational Leadership in Group Information Management function for establishing an effective global change management function and organizational engagement framework to support 180 projects on the 3-year plan and up.
• Enabled Group to successfully execute the IT strategy by developing and implementing an effective engagement platform using consistent ways of working.
• Integrated Change Management Program & Roadmap allowed integration of projects and re-alignment of priorities across competing business demands.
• Achieved Customer Experience award for top 3 internal service providers.

Australia

• Commissioned to led change programs for acquisitions, managed services outsourcing and internal business optimization projects.
• Enabled Fuji Xerox's strategic corporate shift to high- value services revenue.
• Defined, designed and delivered framework, processes and internal change mgt capability.
• Maximized profitability via faster realization of benefits for both FXA and their clients.

Sydney, Australia

• Contracted Change Manager for Cisco’s implementation of Oracle Core Financials, iExpenses, iProcurement and Invoice Approval Workflow across Asia Pacific and Japan.
• Developed Asia Pacific communications strategy and drove execution. Aligning and enabling 15,609 users in 13 countries, spread across 220 departments and reporting lines.
• Expedited project closure by 6 weeks through the use of empowerment and decentralized governance model.

Account Management RecruitmentExecutive search etc.

Australia

• Contracted Change Manager providing an Organizational Design diagnostic analysis of the people, process and systems of Westpac’s front-line leadership and their teams. Then driving the implementation of restructure.
• Partner and coach stakeholders through the implementation of 700 new roles and associated process and system changes.
• Partner stakeholders in the establishment and management of Service Level Agreements (process KPI’s) clarifying accountability and process owners.
• Reduced business disruption by conducting risk analysis & change impact reviews and implementing early warning lead and lag risk indicator monitoring system.
• Assist with the management of Benefits Realization.

Sydney, Australia

• Operational Leadership for Human Resources and internal consulting services (post acquisition).
• Conducted Business Process Reviews on all functions in all countries, (i.e. service supply train).
• Restructured sales and marketing (S&M) functions to align with the market opportunities.
• Transitioned workforce to improved office locations and working environment.
• Rebuilt policies, procedures and legal framework for greenfield independent organization.
• Achieved increases of 50% revenue, 12% profitability and 17% market share within 18 months

United Kingdom

United Kingdom

United Kingdom

United Kingdom

Bachelor Of Arts, Psychology; Organizational Psychology

Activities and Societies: President of the Psychology Students Association 1994-95

Safe Agile 2018; Project Management 1998; Train The Trainer 1996; Workplace Assessor 1997, Project Management

Activities and Societies: Accredited Stage Presenter 2008; Reiki Master 2012; Meditation Master 2012

Associate Diploma, Business

(Completed first year subjects prior to transferring in

Education record