Ian Hewitt Email & Phone Number

- Google Chrome OS Product Owner- Oversee the change management and implementation of all Google Chrome OS updates.- Stay up-to-date with the latest Google software and hardware developments to optimize product performance.- Google Workspace Administrator.- Team member of the Chrome OS/Chromebook rollout project, ensuring successful deployment and user adoption.- Serve as Product Owner for Screencloud Digital Signage, driving product development and… Show more - Google Chrome OS Product Owner- Oversee the change management and implementation of all Google Chrome OS updates.- Stay up-to-date with the latest Google software and hardware developments to optimize product performance.- Google Workspace Administrator.- Team member of the Chrome OS/Chromebook rollout project, ensuring successful deployment and user adoption.- Serve as Product Owner for Screencloud Digital Signage, driving product development and alignment with business goals.- Manage small to medium-sized hardware and software projects, from inception to completion.- Identify and implement technical solutions to address business inefficiencies and enhance productivity.- Conduct thorough requirement gathering to understand user needs and define solution options.- Evaluate existing and emerging software solutions through feature comparison and cost-benefit analysis.- Develop and execute project plans, ensuring timely delivery and adherence to budget.- Collaborate with stakeholders to build consensus and manage expectations.- Define and track key performance indicators (KPIs) to measure product success. Show less

Royal Borough Of Kingston Upon Thames

As the Senior Digital Customer Support I'm responsible for mentoring and coaching within the Digital Customer Support Team. I'm also the escalation point for calls within our system covering Chrome, Android & Windows Devices, iPads and Smartphones. I was also the Team Lead for the roll-out team during our VDI transformation project across the multiple organisations.

Responsibility for all hardware, software and communications support for the two UK offices. My tasks involved IT purchasing, Server Support, Installation of hardware and software and day to day PC support. During this time I was also involved in an office relocation and integration after a buy out of a competitor.

Temporary four month contract. Upgrades and patch roll-outs to servers and workstations andday to day system support of 20 users.

2nd line hardware and software support for 500 users, Also domain and Exchange 5.5 administration. I was responsible for prioritising my own calls to agreed service levels. I spent a year as dedicated sales and marketing support reducing calls from this area of the business by 80%. I also had responsibility for all technical aspects of Royalblue exhibitions and trade shows. I was involved in the Office 2000 roll-out and building relocation of over 250 workstations.