Ian Johnson-Cole Email & Phone Number

London, GB

London Area, United Kingdom

Swansea, Wales, United Kingdom

Swansea, Wales, United Kingdom

With Veeqo being a newly acquired Amazon company, you will oversee the activities and operations of the customer support team, and develop and implement strategies to deliver our vision of making excellent Customer Support a true feature of our product.Joining the team at a time of significant growth, you will coach, support and develop a team that is.

London, England, United Kingdom

London, England, United Kingdom

• The Vice president of Global Support (VPGS) is responsible for providing high-quality customer support within defined, measurable service levels, including 24/7 response and resolution within defined support tiers
• Develop the organization’s customer support strategy while liaising with other members of the leadership team to implement the organization’s overall corporate strategy.
• Manage 120 staff members across multiple time zones. Staff reside in Austin, Texas; Macclesfield, London in the UK; Sydney, Australia; Cape Town, SA
• Utilize innovative, integrated support channels to provide customers with highly effective, responsive support, and highest standards of quality in all customer interactions
• Manage escalation of critical customer issues, working closely with Product Management and/or Engineering, and in close communication with Professional Services and Sales
• Build strong customer relationships, addressing escalations and managing customer expectations

London, United Kingdom

The Director of Service & Transition acts as the face of Fourth’s service delivery efforts balancing between service transition and continual service improvement. Reporting into the VP of Global Support, this is a customer facing role which includes the internal management of new services and functionality into live, ensuring the transition process is.

London, United Kingdom

Role Responsibilities1. Manage team of 58 while motivating and developing Service Managers and Incident Manager/Shift Leads.2. Develop and manage effective relationships with customers, stakeholders, and third parties.3. Think strategically on how to become a more efficient team from both a cost and technical customer support perspective. 4. Develop.

London, United Kingdom

Role Responsibilities1. Responsible for all aspects of service delivery for Enterprise Customers2. Develop and manage effective relationships with Enterprise customers working collaboratively with Enterprise Customer Success Manager (CSM).3. Enterprise Customer NPS management –internal and external follow up and escalation where required4. Initial.

London, United Kingdom

Role Responsibilities:1. Manage, motivate and develop Support Specialists, Product Specialists and Technical Product Specialists2. Develop and manage effective relationships with customers, stakeholders, and third parties3. Continuous improvement; identify, plan and implement operational improvements to service delivery4. NPS management –internal and.

Beckenham

Manchester, United Kingdom

Manchester, United Kingdom

Manchester, United Kingdom

• Responsibilities:
• Managing the commercial performance of the outlet
• Designing and printing artwork on canvas and cotton
• Developed relationships with high net worth and spend customers (Greater Manchester based Premier League Footballers, Actors, Promoters and Musicians).Notable customers: Rio Ferdinand, The Game, Katie Melua, Bez, Ian.

Manchester, United Kingdom

Manchester, United Kingdom