Currently working with Synapse to assess, design and develop a range of blended learning products for their B2B clients.My jobs have been to - Audit the business training needs and select an appropriate Learning Management System- Design a series of online modules using Articulate Storyline and Articulate rise - Design a series of face to face and webinar-based learning programs- Audit the organisations RTO status and refine a strategy to relaunch it

• Delivery of a 3 stage nationwide customer service programme across 31 university residential accommodation sites in the UK. • Redesign, and delivery of 30 + practical customer service, management & leadership, performance management, change management, project management and HR operational training workshops for a major NHS Commissioning Services Units and their clients. • Instructional design work for a client specific Chartered Management Institute (CMI) accredited leadership… Show more • Delivery of a 3 stage nationwide customer service programme across 31 university residential accommodation sites in the UK. • Redesign, and delivery of 30 + practical customer service, management & leadership, performance management, change management, project management and HR operational training workshops for a major NHS Commissioning Services Units and their clients. • Instructional design work for a client specific Chartered Management Institute (CMI) accredited leadership programme for Reed Learning • Design and development of a range of instructional learning and training resources to support the role out of various online business tools, including video, audio, webinar and print materials. • Design and delivery of training programs for public and private clients in the topic areas of On-boarding and Inductions, Customer Services, Train the trainer, On the Job Coaching and Leadership & Management. Show less

I am the founder of Train The Workplace; a free online training community for workplace trainers with the goal of providing members with the knowledge, skills, and know-how they need to improve themselves professionally, develop their teams or to grow their business. I have been involved in: • Writing regular training blogs • Production of training videos• Production of online learning programs • Production of on the job training tool and resources

My role is to support Greyhound Australia to deliver on several strategic organisational L&D projects throughout their business, these include: •Greyhound Australia is Australia’s only national coach service, employing over 600 people in Express, Resources, Freight and Charters. • Strategic development and creation of training plans and materials for the Australian Coach Captain’s Academy, an industry-specific training program to help upskill current drivers and create career… Show more My role is to support Greyhound Australia to deliver on several strategic organisational L&D projects throughout their business, these include: •Greyhound Australia is Australia’s only national coach service, employing over 600 people in Express, Resources, Freight and Charters. • Strategic development and creation of training plans and materials for the Australian Coach Captain’s Academy, an industry-specific training program to help upskill current drivers and create career pathways for new recruits. • Redesign and launch of the World Manager Learning Management System throughout the business. • Strategic development and design of pre- recruitment, induction and onboarding process for new driver, including Verification of Competency assessments, leaders guides and training materials.• Designing of several online skills competency audits for employees as part of the organisation's compliance requirements. • Designing and developing a comprehensive induction and onboarding programme for new starters, including working knowledge checks, and skills competency audits. • Instructional design and development of over 40 new interactive e-learning modules using Articulate Rise, which included the design of videos, templates and technical how-to guides. • Designing and developing the company-wide performance management framework with the CEO and People & Culture GM. This included creating an online 360 behaviour survey, and 12-month performance goal-setting activities Show less

A private IT management consultancy employing over 1900 staff around the UK; who design, build and operate integrated IT and business process services for national government, local government and private business. • Design and Development of an outcome-based Customer Service and Leadership Programs leading to an increase in the achievement of leadership objectives (57%) and Customer services increase in Customer feedback (30%)• Design and roll out of a Corporate Induction and… Show more A private IT management consultancy employing over 1900 staff around the UK; who design, build and operate integrated IT and business process services for national government, local government and private business. • Design and Development of an outcome-based Customer Service and Leadership Programs leading to an increase in the achievement of leadership objectives (57%) and Customer services increase in Customer feedback (30%)• Design and roll out of a Corporate Induction and on-boarding programme for new starters and new management contracts. • Creation of a UK wide training supplier list to support the procurement of external training programs resulting in a yearly saving of over 50K. • Managing a system upgrade of an internal Moodle LMS; including the redesign and creation of interactive training materials in Health & Safety, data security, anti-bribery, corporate induction, Leadership and management and IT software. Show less

Fusion Lifestyle is a sports and leisure management organisation that manages leisure facilities for town and local government; with a portfolio of over 65 operational sites and over 2500 employees around the UK• Design and manage the on-boarding, induction and learning programs for new management contracts and newly developed leisure centers. • Automating the reporting of compliance related training and development, improving the efficiency of compliance reporting across 45 sites… Show more Fusion Lifestyle is a sports and leisure management organisation that manages leisure facilities for town and local government; with a portfolio of over 65 operational sites and over 2500 employees around the UK• Design and manage the on-boarding, induction and learning programs for new management contracts and newly developed leisure centers. • Automating the reporting of compliance related training and development, improving the efficiency of compliance reporting across 45 sites from 2 days to 2 hours. • Co-ordinate the review, redesign, and redevelopment of Sage Snowdrop HRMS workflow, data uploading and reporting to meet the developing business needs across 65 leisure sites throughout the UK. Show less

A private catering venture, offering gourmet artisan foods for festivals, street markets and private hire - encouraging strict guidelines and rule adherance to development of festival and street market sites.

Firmdale Hotels is a collection of 7 individually designed 5-star boutique hotels based in London and New York. • Redesign of the in-house training programs including Train the Trainer, Supervisory skills, Customer Service • Partnering with the Head of HR and IT in the implementation and training of Access HR and Payroll system across 6 hotel properties in central London.

Radisson Edwardian Hotels has thirteen 4 & 5-star hotels within London and Manchester, employing 1700 staff. • Design & delivery of their entire learning portfolio (42 Courses) of face to face training including Company Induction, Hospitality Services, Sales, Leadership Programs (3 Levels) and Health & Safety • Design and development of a Food & Beverage competency-based training programme to support new starters and new venue launches. • Assistance in the procurement, design… Show more Radisson Edwardian Hotels has thirteen 4 & 5-star hotels within London and Manchester, employing 1700 staff. • Design & delivery of their entire learning portfolio (42 Courses) of face to face training including Company Induction, Hospitality Services, Sales, Leadership Programs (3 Levels) and Health & Safety • Design and development of a Food & Beverage competency-based training programme to support new starters and new venue launches. • Assistance in the procurement, design, communication and launch of Skillsoft® - an online e-learning portal to the business community across 13 hotel properties.• Managing of the business needs analysis, and redesign of the reporting functions of Citrix LMS across 13 hotel properties. • Review, design and creation of business procedures, training programs and measurement tools to meet the reassessment criteria for the Investors In People (IIP) staff development standards. Show less

Franklin Templeton Investments is one of the world's largest asset management groups with over £439billion in assets under management on behalf of over 22 million private, professional and institutional.

Boutique Registered Training Organisation (RTO) that specialises in tailor made traineeships and nationally accredited training programmes in frontline management, business, retail, community services and hospitality.

Consultant and trainer specialising in tailor made training solutions including self-managing training programs and operational procedure manuals for training organisations, schools and private clients.