Ian Jost, Psm, A-Csm Email and Phone Number
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I fell in love with technology at a very young age when I began dismantling spare computers and putting their parts together to make them whole again. This led me down the path of studying computers in my Highschool's Informational Technology program as a rising Junior & Senior. From there I was fortunate enough to land an internship my Senior year in an insurance company's tech department configuring and deploying end user's computers. While on the hunt for where to study my undergraduate degree, I fell in love with Champlain College's IT curriculum. They have what they call an upside down curriculum which focuses on major specific courses early on in your college career to help students determine if that path is right for them. I not only learned technical skills throughout my four years but I honed in on time management and interpersonal skills that helped me succeed in my career. While I was studying my undergraduate degree I was invited back for summer internships throughout all of my four years. I played various hats throughout these years ranging from the buildings help desk, coordinating app testing teams for our Enterprise Win 7 upgrade, and coordinating Disaster Recovery Tests with application teams. Once completed with my undergrad I was offered a full time position on the Project Management Organization Team (PMO) as an IT analyst on the Project Coordinator track. In this role I managed over 150 various IT projects managing resources, timelines, and budgets. This enabled me to increase my facilitation, time management, and technical skills that I continue to use to this day. While on this team we transformed into the Agile Program Office Team (APO) focusing on coaching and teaching the organization on their Agile journey. I was promoted to Scrum Master shortly after carrying out the role of Scrum Master helping to transition a number of traditional waterfall teams to product teams using Agile Methodologies. I loved being able to work with new teams, learn their technology stack, and then mentor a full time Scrum Master aligned to that department to take on the squad. This forced me to get out of my shell and practice my coaching, mentoring & teaching skills.Once the organization was in a good place Agile wise, I made the decision there to change teams to be aligned with the Agile Teams that I was working with at the time in our End User Technology Department in order to become more aligned with my interests (End User Hardware/Software products)When not at work you can find me enjoying the great outdoors (Hiking, Biking, Skiing)
Pantheon Data
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Engineering Team LeadPantheon Data Jan 2024 - PresentLeading three Engineering Teams to delivery high quality products based on our clients needs. Working to get our AWS environment FedRAMP compliant in order to protect our clients sensitive FCI and CUI information. Manage project resources, including allocation and budget. Direct and encourage engineering team members toward prompt delivery of best-in-class technical solutions. Leverage cloud-based architectures, technologies, and/or platforms to deliver optimized ML backend solutions at scale. Supply leadership and technical guidance to a growing team of engineers during the product development lifecycle. Communicate with project manager(s) to interpret customer requirements and assign engineering tasks accordingly. Collaborate with project manager(s) and team members to architect solutions that exceed customer expectations. Recruit team members by reviewing resumes, conducting interviews, and delivering hiring recommendations. -
It Scrum Master IiLiberty Mutual Insurance Dec 2021 - Dec 2023Scrum Master 2 in the Digital Workforce Enablement organization supporting the Video Solutions, Active Directory, and Data Insights squads. As a Scrum Master I am a servant leader with the goal of enabling individuals and teams to become more affective in applying Agile Approaches, moving beyond the teams into helping the broader Global Digital Services Organization. I proactively seek to eliminate barriers that challenge the teams and or the organization. In this role I would apply the appropriate stance (coach/teach/mentor) that benefits the situation presented. I work with Managers, Product Owners and Engineers on those various teams to work more effectively together to increase delivery to our business while helping them to understand how the outcomes they achieve helps to support our organizations Objectives and Key results.Liberty Mutual utilizes JIRA to plan and track the outcomes that the teams work on. In our department, I was the go to person when it comes to JIRA. I'd help fellow Scrum Masters, Product Owners, and Engineers learn about the various features that JIRA has to help track the work that we do. I'd often look at areas that could be improved with automation in JIRA. While in this role I had the opportunity to mentor fellow employees that are interested in transitioning to the Scrum Master or Product Owner Role. Being a mentor I was always there to listen and help to give career advice with being able to listen and ask questions to help assist the person in getting them to where they'd like to be. I also participated in the interview process for prospective students applying to Liberty Mutual. These candidates ranged from students looking to join Liberty for Internships or even full time hires right out of college. These interviews have given me the chance to work on my emotional intelligence, active listening, conversational skills and talent recognition. -
It Scrum MasterLiberty Mutual Insurance Oct 2019 - Dec 2021Portsmouth, New HampshireScrum Master for two squads at our IT Help Desk at Liberty Mutual. Both squads are working toward one common initiative which is driving our call numbers down to our internal IT help desk.The first squad is working on supporting and maintaining our automated chatbot environment. This includes the support and management of our environment as well as developing new chat responses for our internal help desk customers. We plan to drive our call volume down with this product as we are driving our internal customers to use our chat instead of calling the help desk. The second squad I am working with is developing a new help portal page with various features and or links to help our customers right off the bat instead of engaging the help desk. Some of these features include, RSA token reset link, password reset link, Known issues and outages, my devices, mysoftware, etc. This will help our call volume go down because we are planning to be proactive with our customers and give them the information they need first before they even have to engage the help desk -
Sr. It Project Coordinator (Senior Analyst, Project Mgmt)Liberty Mutual Insurance Oct 2018 - Oct 2019Portsmouth, New HampshireActing Scrum Master for Robot Process Automation team for 6 months of this role along with supporting three other project initiatives across HostingActing Scrum Master for two squads at our Help Desk here at Liberty Mutual, one squad is building out our chat environment along with building out Chat intents for our digital assistant the other squad is developing a brand new landing page for the help desk -
It Project CoordinatorLiberty Mutual Insurance Jun 2016 - Oct 2018Portsmouth, New HampshireAssess customer requirements and match them to available project/service offerings. Generate project deliverables, such as Statements of Work, for standard services. Generate deliverables for custom work under the direct guidance and supervision of a manager or a senior member of the team. Develops project plans and generates work orders for standard services. Monitors work for completion by operational units. Communicates with internal and external customers, vendors, and other teams as appropriate for the completion of standard project/service deliverables. Tasks include acceptance and signoff of project deliverables. Depicts moderately complex to complex ideas and issues to varied audiences. Performs related duties as assigned or requested.Key Work Efforts:• Worked on the Windows 10 Enterprise Rollout managing the Social media, support and communication aspect of the project as well as routine Scrum Master tasks• Worked on the Office 365 Rollout managing the Social media, support and communication aspect of the project as well as routine Scrum Master tasks• Liberty Mutual Investements integration where we integrated all of their; SW, HW, Change, incident, problem management, and help desk over to Liberty Mutual's Agile experience:• ScrumMaster for the team supporting the Hosting Services transformation to Agile• ScrumMaster of a an upgrade to a newer verion of SCCM (System Center Configuration Manager)• Extensive Agile training specifically in Scrum & Kanban, very well-versed in JIRA by Atlassian -
It Analyst - Project CoordinatorLiberty Mutual Insurance Jul 2015 - Jun 2016Portsmouth, New HampshireAssesses customer requirements and matches them to available project/service offerings. Develops project plans and generates work orders for standard services. Generates deliverables for custom work under the direct guidance and supervision of a manager or senior member of the team. Monitors work for completion by operational units. Communicates with internal and external customers, vendors, and other internal teams as appropriate for the completion of standard project/service deliverables.Key Work Efforts:o Working on IT consultations, tier 5,4, and 3 projects then moving toward tier 2 and 1 projectso Working with subject matter experts and business requesters when they request IT projectso Working close with Microsoft products; Outlook, Word, Powerpoint, Excel, Skype for Business, and Projecto Scheduling, managing, organizing, coordinating, and creating financial projections for IT projectso Occasionally create whiteboard "how to" videos for new IT productso Working on the Windows 10 Enterprise Rollout managing the Social media, communication aspect of the project as well as routine PM tasks -
It Intern/CoopLiberty Mutual Insurance May 2014 - Aug 2014Portsmouth, New Hampshireo Leading various IT projects for EMEA countries including: Spain, Ireland, Portugal, and Polando Worked in Remedy (our change, incident management tool)o Assisted in a 24 hr. disaster recovery test for our Asia Pacific region including: Hong Kong, Singapore, Thailand, and Vietnam.o Worked alongside other employees in various regions overseas where I had to overcome language barrierso Assisted in the disaster recovery coordination and execution where I worked with members of the different teams in order to meet project deliveries and SLA’so Managed the disaster recovery project regarding checklists, meeting invites, execution lists, follow ups and artifact collection -
It Intern/CoopLiberty Mutual Insurance Jun 2013 - Aug 2013Portsmouth, New Hampshireo Worked alongside other employees in various regions overseas where I had to overcome language barrierso Assisted in the disaster recovery coordination and execution where I worked with members of the different teams in order to meet project deliveries and SLA’so Managed the disaster recovery project regarding checklists, meeting invites, execution lists, follow ups and artifact collectiono Worked on the LI IT ops team assisting a project manager on disaster recovery in Thailand, Vietnam, Singapore, and Argentinao Was involved in firewall discussions and a number of compliance and standard discussions which were directly related to DR coordination and execution to ensure security measures were in place -
It Intern/CoopLiberty International Underwriters Jun 2012 - Aug 2012Portsmouth, New Hampshireo Set up the workstations with the dock, keyboard, mouse, monitor, and Configured the IP over internet Cisco phones while also maintaining these from a help desk perspectiveo Assisted in upgrading the office to Windows 7 for LIU and the syndicates around the worldo Helped coordinate and also test the variety of applications (over 150) that LIU uses with Windows 7o Troubleshot problems that programs ran into and solved them or worked with the vendor to solve the problems. o Set up some new equipment in LIU’s data center (riverbed switches)Worked with Interns on a PPT presentation that we presented to senior level management regarding innovative items that could be brought into the workplace -
It Intern/CoopLiberty International Underwriters Dec 2011 - Jan 2012Portsmouth, New HampshireHelped coordinate the move of employees into a new section of the building while I was on Winter break from school.Set up the workstations with the dock, keyboard, mouse, monitor, and Configured the IP over internet Cisco phones while also maintaining these from a help desk perspectiveHelped create an office etiquette presentation on what to do and not to do in the workplace -
It Intern/CoopLiberty International Underwriters May 2011 - Aug 2011Portsmouth, New HampshireUpgraded office to Office 2010. Troubleshot problems reported to the help desk. Performed the upgrade for employees tested OS upgrade and impact on applications used by LIU Employees, wrote test cases, and executed test cases.Set up the workstations with the dock, keyboard, mouse, monitor, and Configured the IP over internet Cisco phones while also maintaining these from a help desk perspectiveHelped coordinate and also test the variety of applications (over 150) that LIU uses with MS Office 2010Troubleshot problems that programs ran into and solved them or worked with the vendor to solve these issuesWorked with Interns on a PPT presentation that we presented to senior level management regarding innovative items that could be brought into the workplace
Ian Jost, Psm, A-Csm Skills
Ian Jost, Psm, A-Csm Education Details
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Computer Information Technology -
Dover Senior High SchoolComputer Science
Frequently Asked Questions about Ian Jost, Psm, A-Csm
What company does Ian Jost, Psm, A-Csm work for?
Ian Jost, Psm, A-Csm works for Pantheon Data
What is Ian Jost, Psm, A-Csm's role at the current company?
Ian Jost, Psm, A-Csm's current role is Servant Leader | Coach | Mentor | Conflict Resolution | Advanced Certified Scrum Master | Atlassian Suite.
What is Ian Jost, Psm, A-Csm's email address?
Ian Jost, Psm, A-Csm's email address is ia****@****ual.com
What is Ian Jost, Psm, A-Csm's direct phone number?
Ian Jost, Psm, A-Csm's direct phone number is +197275*****
What schools did Ian Jost, Psm, A-Csm attend?
Ian Jost, Psm, A-Csm attended Champlain College, Dover Senior High School.
What skills is Ian Jost, Psm, A-Csm known for?
Ian Jost, Psm, A-Csm has skills like Windows 10 Enterprise Rollout, Agile Project Management, Jira, Scrum Master, Computers, Microsoft Office, Project Management, Computer Hardware, Social Media, Internet Explorer, Google Chrome, Firefox.
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