Product executive working directly with internal and external stakeholders, including vendors and third-party integrators, to establish product roadmap and ensure alignment to broader company initiatives and client needs. This includes working extensively with end-users and c-suite client leadership to track the products’ in-market performance throughout its lifecycle to propose and plan enhancements and future capabilities.Responsible for the strategy and delivery of a group of growing clinical communications products which includes mobile VoIP, secure texting and a medical device integration middleware. Directly managing a team of product owners, with leadership of six scrum teams split between the United States and India, leveraging Scaled Agile methodologies to deliver product vision and solve client needs.

As an Innovation Partner I work with clinicians, technology teams and executive leaders to evaluate systems and processes to identify opportunities for improvement and innovation. In this capacity I work with client and Cerner teams to ideate, prototype and organize testing of newly developed solutions, code and workflow enhancements. Using analysis and performance metrics to define data-driven improvements, process optimizations and net-new capabilities that align with client and Cerner imperatives.

Accountable for all project deliverables related to Cerner's CareAware Connect secure mobile communications and nursing mobility platform implementations, including project tasks, timeline and financial health management. Manages client and stakeholder relationships while serving as liaison to IP and product development teams.

As a Process Architect at Cerner, I designed new processes and acted as a catalyst for process owners and process improvement teams to achieve defined improvement objectives and specific goals.

•Perform project tasks to integrate and standardize support tools and processes across help desk support teams. •Manage and direct the day-to-day operations of support associates.•Ensure all phases of technical support are properly coordinated, scheduled, monitored, tracked, escalated and/or resolved.•Ensure support efforts meet quality standards, promote client satisfaction, and adhere to service level agreements.•Act as a resource for questions/issues and serve as an escalation point.•Develop and implement departmental goals, procedures, and standards.•Demonstrate a high degree of knowledge about client businesses and objectives.•Coordinate interdepartmentally to ensure open lines of communication.•Provide recommendations for how to drive resolution of escalations.•Manage activities, workflow, and scheduling of staff and/or functions.•Prepare and conduct written performance appraisals.•Build and maintain relationships with help desk client organizations and onsite support staff.