Team Leader, CXIA Team of the Year Technical Support Team.

Handling customer technical issues, taking ownership of tickets and following through to resolution.

I started my own IT business in July 2001. Operating in Co. Donegal, Ireland I provided IT services throughout the personal, corporate and government sector as required. My business clients included medical centres, Accountants, Solicitors, Veterinarians, Estate Agents, fishing industry, food production, all kinds of retail from garages to supermarkets, from pubs to oil companies. I fulfilled contracts and work for The Department of the Marine, Donegal Library Services and Donegal County Council.Computer and peripheral sourcing, building computers, supply and installationSoftware installation and configurationTroubleshooting and repairs, hardware and software, to PCs, laptops and all associated equipmentAnti-Virus and malware removalWebsite design and implementationPersonal and business hardware and software trainingNetwork installations and configuration including MS Server builds, cabling, router and switch setup, Internet set up, email (including MS Exchange), remote access, backup - local and cloud, printers, scanners, specialist equipment such as freezer and cooker temperature monitoring, medical devices, GPS locators, VPNs, 365, Google Workspace, and many morePoint to Point WAN configurations and installations using Ubiquiti hardwareExtensive experience with:Microsoft Windows 95, 98, ME, NT, 2000, XP, Vista, 7, 8, 10, 11 and Server.Microsoft OfficeSymantec Endpoint, Kaspersky, ESET, McAfeeSage Accounts, QuickbooksBespoke software applications for medical centres, Veterinarians, Solicitors, Estate Agents and more

Teaching computer skills in the Inishowen area, including ECDL, CLAIT, MS Office, Internet and E-mail, DTP, Graphic Design, Technical Computer Skills.Maintenance of Computer Suites. Website design.

Programming and maintaining a state of the art, computer automated, Planetarium

Diver training to certification level