Ian Kettleman Email & Phone Number

Mclean, Virginia, United States

• Coordinates and oversees bespoke executive protection and secure transportation for clients globally. • Liaises between clients and local security teams to ensure that security operations are conducted smoothly, and acts immediately to resolve problems when transportation or safety issues arise. • Performs open-source research, intelligence, and analysis to prepare situation reports regarding international security crises when they are determined to affect clients' personnel or facilities. • Supports the coordination of emergency evacuations when clients are caught in the midst of dangerous security situations. • Monitors global travel itineraries to respond rapidly to client requests, provide technical assistance, and to ensure security alerts are disseminated to clients who are geographically close to, or likely to be affected by political, conflict, and weather related events.• Served as Primary Trainer for newly hired analysts ensuring they adhered to standards set by the Global Guardian Operations Center Leadership. Helped evaluate their work to ensure that operational details, formatting, and pricing details are all accurate and ensuring their development resulting in them becoming independent sufficient analysts.

Gaithersburg, Maryland, United States

• Certified 9-1-1 and non-emergency police, fire, and ems call taker and police radio dispatcher for Montgomery County. • Appropriately field phone calls from citizens calling in for help, and provide exceptional service to the callers, assisting them to remain calm and provide reassurance. • Regularly assisted in role-play simulations training for new employees to process calls effectively and dispatch in a timely manner while providing services following QA standards. This mentorship ensured the continued building of a qualified and practiced workforce.• Received high compliance quality assurance recognition from the QA staff, highlighting personal performance on calls and radio dispatching.• Experienced in P1 Motorola CAD and Emergency Police Dispatch usage; proactively self-familiarized with regulations and standard operating procedures.• Gathered information accurately, efficiently, and in a timely manner to provide help that is needed for an individual call within the guidelines set by the Police Department. • Ability to utilize connections with system users, as well as personal experience to address issues and opportunities for improvement of effectiveness of 911 operations. Familiarity with systems allows for practical and analytic assessment of policy and process changes.• Experienced in evaluating employee performance and identifying deficiencies, and working with new employees to help them improve to meet Quality Assurance standards and ensure they are performing appropriately within regulations.

Washington D.C. Metro Area

• Assigned post to monitor one or more of the following: o Badge activity o Access/entry control into the buildings and rooms of those buildingso Parking decals o Provided security to all Fannie Mae employees, contractors and visitors

Bachelor’S Degree, Criminology

Bachelor of Art Degree in Criminology- Minor in Communication Studies

Dipolma, General Studies

Activities and Societies: Football team all 4 years, state champion in 2007.Basic American high school education.