Ian Kimble Email & Phone Number

Atlanta, Georgia, United States

Ogden, Utah, United States

Collaborated cross-functionally with internal and external stakeholders to create customized, data-intensive BI analytics with tools such as SQL, Excel, Power BI, Google Sheets, Looker Studio, Salesforce, and more.Continuously assessed current reporting techniques and developed improvements to boost accuracy for sales support. Includes but not limited to: scorecards, QA, forecasting, Weekly Business Reviews, etc.Trained BI Interns in BI toolsets and concepts, reinforcing my knowledge. Have had multiple trainees hired as full-time developers.Created various Power BI, Looker, & SFDC Dashboards to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources. Increased visibility reporting led to an increase in sales of ~35%.

Louisville, Kentucky, United States

Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. Used knowledge of MS Excel and MS Powerpoint to create and deliver high-level customer experience reports to Operations Managers on weekly basis.Conducted surveys with key business units to collect information on business processes and user requirements; organized backend analysis of customer/employee surveys to highlight potential issues within customer service. Led to increase in employee satisfaction of ~15%.Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Contributed to emerging business projects like Solar Shares & JCPS' EV School Bus Fleet.

Louisville-Jefferson County, Kentucky, United States

Excellence in multitasking and communication skills lead to consistently selling $1400 daily.Worked with POS system to place orders, manage bills, and handle complimentary items.Bussed and reset tables to keep dining room and work areas clean.

Columbus, Ohio, United States

Oversaw specific areas of store floor to assist and sell product. Resulted in an average units per transaction of 2 and an average dollars per transaction of 50.Originated “free sticker pack” deal as an incentive to get customers to sign up for advertised rewards program. Led to an average of 77% of customer membership.Transformed simple transactions into long-lasting relationships by providing personal contact information to sales base.

San Antonio, Texas, United States

Supervised, encouraged and evaluated cross-functional teams by coaching and empowering team members to meet production goals.Obtained and enhanced quality benchmarks and objectives by developing and implementing standard practices and control plans.Executed distinguished levels of performance and discipline; fourteen-hour days, seven day weeks, working outside in 100F weather.

Columbus, Ohio, United States

Close monitoring of Help Desk software for support tickets and the Help Desk phone line; used effective communication to determine the nature of the user's problems.Provided first level support to users involving issues with applications, facilities, services, and systems.Knowledge of information technology used to solve problems assisting an average of three users per hour.

Bachelor Of Science In Business Administration - Bsba, Marketing

Minor, Computer Information Systems