• Provide prompt and mindful delivery of orders. Communicate order status and delays.• Developed a personalized delivery process to optimize customer satisfaction.• Foster a positive, uplifting environment when working with restaurants and customers.• Served 257 customers with a 97% satisfaction rating and a 99% on time rating.

• Write and self-edit literary fiction. Completed numerous writing sketches, five short stories, and several poems. Currently working on longer projects about memory and conscience. Intend to publish a collection.• Analyze the writing styles and mechanics of classic literature authors.

• Monitored the daily progress of shipments before sailing until arrival at the port of discharge. Minimized errors and improved communication with inter-departmental team members through attentive comments regarding the status and future movements of shipments on a shared Excel spreadsheet. • Maintained and streamlined information flow to customers. Interpreted datasets and updated the company’s system; proactively reduced confusion by screening for problems before the information was sent to customers. Directly improved customer satisfaction by prioritizing new bookings and providing consistent, timely updates. • Communicated changing circumstances with warehouses, trucking companies, surveyors, and ocean freight services, resulting in rapid adaptation, reduced risks of oversight, and smoother shipments. • Contributed to an increase in revenue from $4.698M in 2021 to $9.232M in 2022 within a regional sales territory by improving customer experience directly, in the above-mentioned ways, and indirectly by reducing the burden of daily tasks on the regional team, thereby enabling team members to service specialized requests more responsively.

Worked during school breaks.