Highly motivated professional with a focus on customer experience who adds value through interpersonal communication skills, process orientation, creative and critical thinking, problem solving, and priority management. Experience interpreting logistics data and managing resultant information flow.
Independent Contractor
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Food Delivery DriverIndependent Contractor Apr 2024 - Present• Provide prompt and mindful delivery of orders. Communicate order status and delays.• Developed a personalized delivery process to optimize customer satisfaction.• Foster a positive, uplifting environment when working with restaurants and customers.• Served 257 customers with a 97% satisfaction rating and a 99% on time rating.
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WriterSelf-Employed Apr 2023 - Present• Write and self-edit literary fiction. Completed numerous writing sketches, five short stories, and several poems. Currently working on longer projects about memory and conscience. Intend to publish a collection.• Analyze the writing styles and mechanics of classic literature authors.
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International Logistics AssistantAmerican Independent Line, Inc. Nov 2021 - Apr 2023• Monitored the daily progress of shipments before sailing until arrival at the port of discharge. Minimized errors and improved communication with inter-departmental team members through attentive comments regarding the status and future movements of shipments on a shared Excel spreadsheet. • Maintained and streamlined information flow to customers. Interpreted datasets and updated the company’s system; proactively reduced confusion by screening for problems before the information was sent to customers. Directly improved customer satisfaction by prioritizing new bookings and providing consistent, timely updates. • Communicated changing circumstances with warehouses, trucking companies, surveyors, and ocean freight services, resulting in rapid adaptation, reduced risks of oversight, and smoother shipments. • Contributed to an increase in revenue from $4.698M in 2021 to $9.232M in 2022 within a regional sales territory by improving customer experience directly, in the above-mentioned ways, and indirectly by reducing the burden of daily tasks on the regional team, thereby enabling team members to service specialized requests more responsively. -
InternAmerican Independent Line, Inc. May 2018 - Dec 2019Worked during school breaks.
Ian Korte Education Details
Frequently Asked Questions about Ian Korte
What company does Ian Korte work for?
Ian Korte works for Independent Contractor
What is Ian Korte's role at the current company?
Ian Korte's current role is Writer and Independent Contractor.
What schools did Ian Korte attend?
Ian Korte attended University Of Illinois Urbana-Champaign.
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