Ian Smith Email & Phone Number

North Willoughby, Nsw, Au

North Sydney, New South Wales, Australia

As the Duty Manager, this role encompasses various tasks involving the operation of the venue, which includes a bar and bistro, 25 EGMs, 12 accommodation rooms, TAB facilities, and a drive-through bottleshop. These tasks revolve around customer service, staff management, and related duties, with a specific emphasis on upholding consistently high standards of service.Some of my responsibilities include...1. Venue-wide cash flow management, including completing banking reports and reconciliation forms at the end of trade.2. Allocating a weekly staffing schedule, mindful of business needs and service demands.3. Assisting the Licensee with venue wide ordering, for the bar and bottle shop, as well as with the related invoicing.

Cammeray, New South Wales, Australia

As Gaming Supervisor I was responsible for overseeing the gaming floor, consisting 248 machines, and keeping it operational on a day-to-day basis. As well this I supervised and managed a team of approximately 25 staff. While at Norths I...1. Completed staff training and coaching within the gaming department, both initial training and additional up-skilling, making sure all staff were competent in their machine knowledge and the duties required of a gaming attendant.2. Analysed the data from the paging system, BTG Paging, and used it to complete gaming reports which in turn I used for staff performance management.3. Wrote detailed training checklists and manuals within the gaming department.

Chatswood, New South Wales, Australia

My role as Gaming Attendant required me to look after one of the RSL's multiple gaming rooms. I worked closely with senior gaming staff to build my knowledge of all types of gaming machines, learning how fix most problems encountered to limit trouble caused to patrons. I trained new staff coming into gaming and, as a full-time attendant, helped them going forward by developing their skills.

Chatswood, New South Wales, Australia

I again took on responsibility for all areas due to Pearl also being a smaller venue. I started to develop in gaming while here and started to work on my knowledge with the machines. Shortly after joining the team the club was amalgamated with Chatswood RSL and I transferred there as a Gaming Attendant.

Willoughby, New South Wales, Australia

Once again as a small venue I was responsible for all areas of service in the club. I worked on developing my knowledge and was promoted to Relief Duty Supervisor on the strength of my performance in the role.

Artarmon, New South Wales, Australia

As my first hospitality job I learnt the basics of working behind the bar and customer service. As a small venue I was responsible for all areas from including: bar and food service, poker machine attending, TAB and KENO.

Goring-By-Sea, England, United Kingdom

Lancing, England, United Kingdom