Ian Krieger Email & Phone Number

Dayton, Oh, Us

Customer Service – Work with students & teachers troubleshooting and problem solving issues with personal computer•Desktop Support – Imaging, spyware removal, data backup, software installation, hardware maintenance •Identify solutions on multiple technical projects in order to deliver computers and tech solutions on a timely basis

Cleveland/Akron, Ohio Area

-Worked with infrastructure team to establish technology standards for Eaton as a corporation-Data Analytics – Baselined metrics using data analytics in order to facilitate transition to a new company technology by a tight deadline-Security Management – Identified security vulnerabilities in old iOS devices, and led/supported a company initiative to update devices-Windows OS Certification – Test and facilitate testing of applications in a Windows 10 environment to support OS rollout by a tight deadline

Worked with systems, platforms and internal applications with latest platform and technologies•Desktop Support - Implementing images, network support, company application support, server support•Tested network in both corporate office and distribution center, created diagram/ documentation for vendor. Worked on ipv4 to ipv6 transition.•Implemented new imaging system, gained experience in: Microsoft Deployment Toolkit, Active Directory, Windows 2008 R2 Servers, DHCP, TCP/IP, Database Allocation, VMware

-Leader at a camp designed to enhance Leadership Skills of Incoming First years-Facilitated small group discussions of topics pertinent to new First-Year Students, and Leadership skills in the community-Continued to work with NSP after the camp with New Student Orientation