Supporting both councils to deliver their transformational change programme, by working within council services to understand their processes, deliverables and benefits to local residents - and make recommendations on how these can be future proofed and reshaped to provide efficiency, value for money and improved customer satisfaction.

Managed democratic services function, including preparation for a full County Council election. Led and planned the development and implementation of an effective scrutiny function for the County Council with appropriate and robust protocols in place.Managed and maintained effective working relationships with Councillors across the County Council. Led the Scrutiny Team including line management, financial management and service planning. Managed relationships with external bodies.

Deputy Chief Officer and member of the Authority's County Management Team. Responsible for 70+ staff and budgets totaling £3.4million. Key responsibilities:Directed the Council's services in support of the democratic process.Advised on constitutional and procedural issues relating to the democratic process. Led and championed the development of the non-executive and local member roles through a robust scrutiny function and effective local working arrangements.Provided strategic direction to, and ensured the effective running of, the Registration Service and the Coroners Service in Norfolk. Managed major change in both services.Led the County Council's corporate relationship with the Voluntary and Community Sector. Developed a corporate relationship with Norfolk's Parish and Town Councils to build the capacity of communities across Norfolk. Provided strategic direction to the work of the Safety Advisory Group including issuance of statutory Safety Certificates.

Interim Head of Policy 1999 - 2000Project managed the implementation of new political structures in response to the Local Government Act 2000. Secured political approval for recommendations. Directed the work of the corporate policy team Principal Policy Manager 1997 - 1999Led the development and implementation of corporate policy regarding external relationships with other authorities and agencies in the public sector in Norfolk. Formulated the Authority’s approach to community planning and local working arrangements. Managed external policy team.Planning Officer, Social Services Department, 1993 - 1997Led service planning activity for different client groups. Produced Council’s first Children’s Services Plan and made recommendations for service developments in other areas.

Senior Policy Analyst, Department of Family Services Advised senior officials on policy issues and produced ministerial briefing material. Produced budget briefing papers for use by Minister in Legislature Chamber.