- Managed customer inquiries and issues using Zendesk, ensuring prompt and accurate responses.- Handled order processing and tracking in Shopify, maintaining high customer satisfaction levels.- Facilitated team communication and project management using Slack and G Suite in a remote setting.- Developed and maintained WordPress content, improving user engagement and website traffic.

- Provided multi-platform customer support, including phone, email, and live chat. - Created and managed Amazon listings, enhancing product visibility and sales. - Utilized Excel for data analysis and reporting to improve customer service strategies. - Assisted in developing FAQs and support materials for customer self-service on the company website.