Fixed term contract to assist the Operational IT Manager in managing the day-to-day operation of the department, the setting and management of the departmental budget, planning and governance of key projects and staff performance. • Representation of the IT function in Exec meetings.• Project governance, mentoring and oversight.• Budget planning.• Establishment of policies: Appropriate Use; Change Management; Cyber Security; Incident Management and Patch Management.• Deployment of Office 365 to 1,650 staff, including:o Migration of mailboxes from on-premise Exchange.o Roll-out of Teams and OneDrive.o Implementation of Multi-Factor Authentication and Data Loss Prevention policies.

Delivered over £1.5m of infrastructure improvements and completed transition of staff to a new operating environment (Windows 10, Office 365, HP hardware, OneDrive).Projects:• Improved the end-user experience and productivity of 1,500 staff based in 5 central office locations through the deployment of Windows 10, OneDrive and new HP hardware. • Developed a ‘zero touch’ solution (USB stick, script and USMT) to simplify the upgrade to Windows 10 for staff located in the Trust’s 500 properties. • Completed an application risk profiling exercise to minimize impacts on business units during the Windows 10 deployment.• Eased the transition to Windows 10 by establishing a ‘Tech Hub’ facility to support and educate staff during deployments.• Moved 2,000 staff to a new EE mobile contract which provided significant cost savings. • Reduced the number of Service Desk tickets by migrating MS Outlook email archive files (.PST files) from local devices and file servers to MS Office 365. (Curtailed by Covid-19).• Initiated a project to replace an in-house written document management system used by the Trusts’ Legal Department. (Curtailed by Covid-19).• Initiated a project to transition the Trust to Microsoft’s Modern Workplace (Intune) for the management of all end-user computing devices. (Curtailed by Covid-19).

Delivered over £5m of infrastructure improvements for major clients within the south west operational region. Projects:The National Trust• Positioned the Trust for a major transition to Windows 10 for their 6,500 staff across 500 properties and upgraded supporting infrastructure (SCCM, KMS, MBAM).• Drastically cut the number of available business applications to 300 from over 2,500, thereby reducing the ongoing management and licensing costs.• Cut maintenance costs and improved customer experience by migrating old, unreliable physical file servers to MS Server 2016 in Azure.• Achieved significant costs savings by transitioning all end-user devices to Microsoft’s SCEP.Mitie Group plc• Proved the concept of deploying Windows 10 to select, operational business units without impacting day-to-day work.WHSmith plc• Brought WHSmith back into support by upgrading their backup infrastructure (Tivoli Storage Manager) to the latest supported version.• Implemented a secure means of transferring business critical end-of-day sales data to WHSmith’s Head Office function for reconciliation.Wincanton plc• Delivered a Citrix based published desktop and published applications to over 4,000 staff.• Migrated 4,000 Lotus Notes mailboxes to Office 365. • Deployed Windows 10 and new hardware to 1,000 staff across 190 locations.PHS Group Ltd• Provided PHS with a tested and proven roadmap for migrating their on-promise Exchange environment to Office 365.

Reversed a floundering project portfolio at Australia’s National Broadband Network and delivered target revenue of over $2m for 2 years. Completed transition of Caltex Petroleum to an outsourced project model delivering annual revenues of over $4m. Supervision and management of on-site project management and technical staff. Accountable for overall project and financial performance. Expanded project footprint by establishing strong relationships with client management and Fujitsu’s service delivery manager and account manager. Introduced rigorous standards for project managers to ensure good governance and control of project delivery with embedded escalation points to enable corrective intervention when necessary.Projects (selection)• Roll-out of Windows 7 to 3,000 staff across 40 locations.• Application packaging and UAT.• Implementation of a Citrix based BCP solution.• Cisco switch and router refresh.• Riverbed WAN acceleration implementation.• Wireless network upgrade.• Cisco core switch replacements.• Checkpoint VPN implementation.• Role based access implementation.• Multiple office relocations.

Achieved annual revenue targets for professional services across Asia-Pacific region. Supervised and managed a team of consultants delivering services in support of Micro Focus’ performance and functional testing tools.

In the UK I managed a team of resources, highly skilled and experienced in providing IBM mainframe services: pre-sales support for the sales team; a help desk providing telephone support to Compuware’s client base and a team of professional services resources delivering onsite services. In Australia, I managed a large team of professional services consultants delivering automated testing solutions based on Compuware’s stress, load, performance testing toolset on Windows and Unix platforms.

Developed and implemented a company-wide change management solution in Lotus Notes.