Ian Lindley Email and Phone Number

• Working with outsource partners and 3rd party vendors to ensure requirements are delivered in timely manner, through governance meetings and Key Performance Indicators. • Raising information security awareness within the organisation through roadshows and phishing campaigns. • Reviewing security services, recommendation and implementation of improvements.• Led the UK Qualys Vulnerability project, this included the installation, configuration of the virtual… Show more • Working with outsource partners and 3rd party vendors to ensure requirements are delivered in timely manner, through governance meetings and Key Performance Indicators. • Raising information security awareness within the organisation through roadshows and phishing campaigns. • Reviewing security services, recommendation and implementation of improvements.• Led the UK Qualys Vulnerability project, this included the installation, configuration of the virtual and physical appliances and setting up the weekly scans. • Led a project to bring in a new two factor authentication system for five thousand internal and 3rd party providers to access our systems securely.• Resolving issues for the Npower business related to IT Security.• Supporting my team and manager on the IT Security roadmaps and strategy decisions.• Reviewing and reporting risks and maintaining the information security risk register. • Supporting audits and penetration tests for the home energy Smart Metering environment and other internal controls and systems.• Performing internal audits on 3rd parties and partners as appropriate. Show less

• Management and co-ordination of requests with multiple outsource providers to ensure the successful delivery of new application packages into the organisation.• Representation of Workplace service throughout the Change and Incident Management processes including Major Incident Management and the Change Advisory Board.• Providing a 3rd line support for the outsource providers, managing escalations and providing solutions to gaps in the outsourced… Show more • Management and co-ordination of requests with multiple outsource providers to ensure the successful delivery of new application packages into the organisation.• Representation of Workplace service throughout the Change and Incident Management processes including Major Incident Management and the Change Advisory Board.• Providing a 3rd line support for the outsource providers, managing escalations and providing solutions to gaps in the outsourced contract and highlight to the service owner.• Key contact for any client build issues which require further investigation before escalating the issues to the outsource provider.• Applying ITIL knowledge across processes and functions to ensure activities are completed within the service level agreement (SLA)• Applying end to end knowledge of the ITIL lifecycle to ensure projects deliver to key milestones and deliver value to the customer• Create custom technical and non-technical reports that support and assist suppliers, project teams and service owners.• Manage and co-ordinate software distributions within SLA alongside outsource providers working to deliver successful software deployments and ensuring suppliers follow change management processes.• Working with business representatives to maintain a strong working relationship, resolve service- related issues, and ensure that IT services match business requirements. Show less

• Installation and maintenance of hardware (desktops, laptops, telecoms, network, printers & peripherals).• Onsite and remote diagnosis of desktop, application, networking and infrastructure issues.• Solely responsible for the workplace/desktop support of various business locations across the M4 corridor from London to Pembroke with excess of 1800+ onsite and remote users.• Co-ordination and implementation of operating systems and domain migrations and… Show more • Installation and maintenance of hardware (desktops, laptops, telecoms, network, printers & peripherals).• Onsite and remote diagnosis of desktop, application, networking and infrastructure issues.• Solely responsible for the workplace/desktop support of various business locations across the M4 corridor from London to Pembroke with excess of 1800+ onsite and remote users.• Co-ordination and implementation of operating systems and domain migrations and associated software installations.• Supported the deployment of the new Windows 7 environment throughout the UK business• Co-ordination of IT elements required for local site projects Show less

• Diagnosis of IT faults and applying fixes.• Managing personal workloads within a set SLA.• Installation and maintenance of hardware (desktops, laptops, telecoms, network, printers & peripherals).• Co-ordinator for office moves and end to end processes.• Helped with the migration from Windows NT to the new Windows XP environment.

Short contract upgrading machines nation wide

Special delivery of packages in the eastern cape