Ian M.

Ian M. Email and Phone Number

VP, Product and Client Operations @ Riptide Partners
Phoenix, AZ, US
Ian M.'s Location
Phoenix, Arizona, United States, United States
About Ian M.

Ian M. is a VP, Product and Client Operations at Riptide Partners.

Ian M.'s Current Company Details
Riptide Partners

Riptide Partners

View
VP, Product and Client Operations
Phoenix, AZ, US
Employees:
10
Ian M. Work Experience Details
  • Riptide Partners
    Vp, Product And Client Operations
    Riptide Partners
    Phoenix, Az, Us
  • Riptide Partners
    Director, Product & Client Operations
    Riptide Partners 2019 - Present
  • Hyatt Hotels Corporation
    Guest Experience Manager
    Hyatt Hotels Corporation 2017 - 2019
    Santa Clara, California
    Analyzed service data at a five hundred room convention hotel to identify actionable trends and to develop initiatives. Evaluated customer experience data from platforms such as Medallia to determine department performance and create detailed reports on customer segments. Provided statistical feedback and conferred directly with six department heads to outline process improvement strategies targeting service quality. Designed and implemented a new platform to track customer touch points in real time, providing data on the customer experience and associate response effectiveness. Successfully executed initiatives targeting existing negative trends and anticipated future needs, resulting in a 12% increase in surveyed customer service scores and the highest Net Promotor Score in a year.
  • Sixt
    International Management Trainee
    Sixt 2015 - 2016
    Phoenix, Arizona Area
    Assisted in the management of a nine hundred car fleet in areas such as inventory regulation for daily vehicle demands, online pricing for short term and long-term revenue goals, and managing vehicle issues such as maintenance, damage, and vandalism. Exceeded the process goals set forth by the company’s internal audit. Managed a team of agents to exceed sales and customer satisfaction goals through training, creating monthly sales contests, and providing evaluation-based feedback to employees on their sales performance.

Ian M. Education Details

Frequently Asked Questions about Ian M.

What company does Ian M. work for?

Ian M. works for Riptide Partners

What is Ian M.'s role at the current company?

Ian M.'s current role is VP, Product and Client Operations.

What schools did Ian M. attend?

Ian M. attended Arizona State University - W. P. Carey School Of Business, Arizona State University.

Not the Ian M. you were looking for?

  • Ian Lacovara

    Scaling Coaches, Consultants & Startups With Ai-Powered Lead Generation & Business Growth Strategies | Founder & Ceo At I Ninja Llc
    Hayfork, Ca
  • Ian MacLeod

    Director Of Corporate & Alumni Relations At Massachusetts Maritime Academy
    Buzzards Bay, Ma
    2
    maritime.edu, maritime.edu

    3 +150883XXXXX

  • Ian M.

    New York, Ny
    7
    healthfirst.org, aol.com, yahoo.com, nytimes.com, pfizer.com, gsb.columbia.edu, carecentrix.com

    3 +151878XXXXX

  • Ian M.

    Atlanta Metropolitan Area
  • 3
    greatoaksvc.com, lesouk.co, lesouk.co

    1 +164629XXXXX

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.