Perform independent oversight of the effectiveness and adequacy of regulatory compliance activitiesDevelop, administer, and coordinate activities related to regulatory compliance. Perform compliance related reviews and report on the results, coordinate remediation activities, and re-validate corrective actions. Evaluates state and regional programs, systems, and procedures to evaluate compliance efforts of operations with regard to state and federal insurance laws and regulations.Co-leader in the preparation of Annual Risk Assessments, Operational Compliance Plans, & Risk ProfilesFacilitate large scale cross functional customer impact issues with focus on root cause analysis, remediation strategies, and customer communication plans.OFAC Administrator - responsible for the oversight of the OFAC screening process, development and delivery of the OFAC requirements, responsible for the certifications of the OFAC process, and responsible for the vendor relationship associated with the OFAC screening process.

Responsibilities include:Leading a highly skilled team in complaint research and resolution with focus on retention, customer experience, service recovery processes, and closed loop reporting.Leading a highly skilled team in state mandated insurance reporting and OFAC screening. Managing customer interaction touch points for best practices, process improvement, and improved customer experience. Preparing and presenting weekly, monthly, quarterly, and annual complaint analysis and trending reports for the overall organization with recommendations on areas creating customer complaints and solutions to these areas. Active in Market Conduct Exams by gathering specific data requests, coordinating the delivery of the data to the examiner, and coordinating the company’s responses to the examiner.Managing expenses for the functions I have responsibility for to ensure we are aligned with the organization. Leader of the Customer Response Team and CAT Team that assemble to address, communicate, and rectify customer-facing issues that affect a large number of policyholders. Responsible for customer experience strategies in the social media space.