handling online sales experience and distribution.

Assisted AAdvantage customer service Colleagues with trouble shooting Desktop systems, advising on escalation procedures and granting access to proprietary software along with company Microsoft accounts.

Partnered with customers to resolve complex concerns, and complaints related to their American Advantage Membership. Collaborated with team members to explore and leverage creativesolutions to improve service levels. Analyzed, identified, escalated technical issues to maintain teammembers productivity, prevent work gaps, and ensure fully functional workstations. Maximize productivity by demonstrating effective time management skills while adhering to organizational KPI’s. Selected as interim Manager for the Resource Management Team. I liaised and researched complex escalations for the team. I rallied for change and was successful in the implementation of several process improvements. Assessed a work gap for the Advantage Team and devised a plan tohelp streamline processes and procedures to gain access to special programs for efficiency. The plan contributed towards a positive impact to 96 associates.

I stocked and filled the produce Sales floor, checked for product that had gone bad, decided which items were eligible to be juiced and assisted customers with shopping and questions about said produce, and maintained organic and GMO integrity of the produce sales floor.

The position consisted of being in charge of the student employees running the daily operation and safety in the building. Handled escalations of members needing to get access to the building, respond to health emergencies and be in contact with emergency response to the health emergency, and supervise cleaning and setup of various events that are scheduled throughout the building.