Ian Macfarlane Email and Phone Number

Promoted with numerous additional responsibilities while continuing to serve as Senior Desktop Administrator.Handpicked to handle a business crucial change management project as the company embarked on moving Canadian IT operations to India and China with a mandate to not interrupt business operations.• Planned project and reallocated resources to be sent to India while maintaining full control and functionality in Toronto.• Reconfigured linked hardware in data centre to work with remaining hardware while condensing rack space and preparing hardware for dispatch.• Swiftly wrapped up high profile initiative with all eastern offices fully equipped with hardware and staff, maintaining the Toronto operation with the ability to scale and save costs.Tasked to update the network infrastructure with 20 end-users to support new naming and IP conventions as the company moved to a new domain to match IT operations in India and China.• Installed and configured switches to replicate convention in India and China and transferred all IT assets over to new domain and network, leading to synergy and standardization across the 3 geographies.Collaborated with a System Architect to clean all VMware equipment not required after management decided to divest all equipment with VMware installations.• Transitioned all licensed servers onto a Linux build using another Virtual Machine server with less power and cost and removed obsolete software.• Contributed to the firm selling previous VM hardware, driving a notable decrease in power consumption while freeing up data centre space.Applied ingenuity and persistence to rapidly resolve major issues with network drives failing to operate and connect users.• Created and deployed a script to run on login that mounts network drives by IP address randomized using the range on drive nodes and ensured no node overload when mounting by host name failed.• Replaced a potential multi-week extended downtime with a 30-minute stoppage.

Gained a reputation for a willingness to expand skill, embrace challenges and strengthen the IT infrastructureChallenged to combat a severe lack of employees with only 1 desktop administrator for 250 end-users causing long turnaround and resolution times, friction and low productivity.• Drafted and presented a more efficient information gathering work flow, applied required fixes using PDQ Inventory to track information on machines to expedite access to user and computer information.• Deployed remote tools including PDQ Deploy for remote installations along with PStools and batch, and PowerShell scripting to fix most issues without interfacing with the user.Assigned to conceive a new single server to replace existing reimaging process taking 20 minutes to restore, requiring computers to be taken to a dummy switch with server attached.• Devised imaging process with no limit on concurrent machines, faster restore and no physical move.Facilitated on the spot reimaging with zero limit on volume cutting reimaging time from >20 to 5 minutes.Built a robust internal instant messaging server for the Toronto and Los Angeles offices with a message archiver for auditing purposes.• Utilized CentOS virtual machines and LDAP to allow users to log into spark client.Charged to heighten the speed of rendering out shots taking more than 1 hour for artist end-users, causing massive time wastage.• Partnered with Developers to expedite renders for sending to the farm using Qube to create a render farm supervisor to receive jobs and send frames to render machines, devising an image for render blades to stay on the farm and create script to check artist machines.• Cut processing time dramatically freeing artist time to be more productive.Selected by management to train and coach new hires as the company rapidly expanded, delegating work during escalations, delivering a notable uplift in productivity, team spirit and morale.

Based out of Pinewood Studios, the center of the movie industry for CanadaCreated plugins and software based off of requests from industry professionals in the areas of improving Motion Capture, 3D stereoscopic videos, augmented reality and virtual camera manipulationDeveloped the new website for SIRT, which featured use of populating content using directories from a network drive and improving functionality and appearance in collaboration with senior managementResearched and designed batch files which helped simplify and create efficiency by pushing commands remotely rather than manually running commands on server to run each updateAssisted in the coordination of media events for political programs, as well as workshops and demonstrations

Worked in team based environment in various groups to assist users with technical issues and hardware upgrades, building on previous competencies from Appleby College work termHandled legal holds and de-issuing of returned hardwareReceived commendation for commitment by closing the most tickets in a monthWorked around encryption software when decommissioning and reimaging computersAble to multitask effectively in a fast paced and large environment

Assisted students with technical issues that would arise from their tablet PCsSolved issues efficiently and effectively to get users back in working condition as quickly as possibleFrequently managed help desk during peak hours on my ownWorked the Science on Stage event outside of regular work daysAssisted senior help desk representative with updating school website by creating website banners in Photoshop and reorganizing directoriesDepartment Head indicated he was very impressed with my multi-tasking ability, attention to detail and strong work ethic

Installed software for customersTroubleshooting and repair of hardware and software Assisted customers with hardware/software purchases as neededEnsured that store displays (wireless media servers, etc) were installed and in working order for demonstration to customersUpdated and distributed software applications to staff, and added to directories as neededMaintained a schedule to setup and fix multiple computers within a set time limit Worked independently and as part of a team as required