Ian Mallmann Mendes Email and Phone Number

• Involved in ~30 data-related projects, proactively identifying 5 of them• Built a multi-attribute value model in Python that quantifies the risk of academic underperformance of incoming students, allowing for proactive early support interventions • Built out the reporting infrastructure using PowerBI and SQL to track resourcing needs, KPIs, service utilisation, and service user demographics,• Collaborated with teams across the organisation to collect data from multiple legacy systems and conduct cross-departmental analytics efforts,• Prepared concise, data-informed summaries for quarterly board reports

• Analysed new use cases and potential new features for a mobile app and web portal• Created current vs. proposed state process maps• Gathered, scoped, and prioritised requirements• Broke down high-level solutions into manageable pieces of work• Co-designed, documented, and validated solution options with stakeholders

• Booked over 500 meetings with an average show-rate of 84%, generating new business for 6 SaaS clients

• Built relationships with key stakeholders in local organisations to identify opportunities for clients• Cold-called businesses to broker employment opportunities for clients• Maintained regular contact with employers and placed clients to track their satisfaction and provided ongoing support• Documented all client and employer interactions in a case management platform• Career counselling: identified aspirations and motivators, planed a career path, and set goals• Co-wrote CVs, cover letters and job applications with clients and conducted interview training sessions

• Scouted network, conferences, and other sources for potential speakers for a newly established TEDx event• Co-created talk scripts, provided feedback, and conducted mock presentations• Assisted with event planning

• Responsible for onboarding new investment funds as well as maintaining existent funds for German institutional clients• Liaised with other internal teams to gather all necessary documentation and keep the involved parties up-to-date, as well as making sure alllegal requirements and deadlines are met• Contacted clients to collect missing information and resolve potential queries

• Provided technical support to German and English speaking users of an online platform • Identified and triaged customer's issue and provided relevant troubleshooting steps• Analysed Windows error logs and network status reports (Trace routes, Netstats, etc.)• Worked collaboratively with tech leads to find workarounds and solutions to new problems