Ian Maxwell Email & Phone Number

Chesham, England, United Kingdom

Working part time for charity Christians Against Poverty, helping people navigate their way out of debt. Around 2,000 people become debt free each year and many more are helped on that jouney

Hertfordshire

• An experienced, results-driven project/programme manager and adviser. Sector experience includes banking, government, police, financial services, telecoms, retail and IT. Particular strengths include
• Finding practical solutions to meet objectives in complex environments
• Strong analytical skills to present complex ideas simply
• Managing stakeholders and handling conflict in high pressure situations Examples of projects:
• Merger and collaboration programmes
• Service and IT system procurement and implementation (incl. public-facing)

London / South East

Independent Management Consultant working with clients on a wide variety of assignments from short-term strategy development to major systems and service implementations.Experienced programme and project manager, having successfully led many challenging projects over twenty years. Transferable skills to transform organisations in banking, financial.

London, United Kingdom

• Managed the completion of KYC (Know Your Customer) records for Germany-based corporate clients, including many of the longest-standing and highest value clients to the bank
• Leading and facilitation of meetings and calls to address issues arising, whether technical, process, policy or resource-related. Took care to give accountability for completion of actions to the appropriate people
• Designed and delivered a Management Information suite to support the KYC programme globally. Consulted with business Relationship Management, Subject Matter Experts, IT and programme leadership.

Croydon, United Kingdom

Responsibility for a number of projects at RBS. A good appreciation of the regulatory and compliance environment in which global financial organisations operate. Projects included: Divestment Target Operating Model Part of the project to create a Target Operating Model for shared services for mid-size customers. 'As-is’ and ‘to-be’ processes and.

Within the overall CRM programme, managed the migration of customer data from over 40 separate databases and spreadsheets into a single central masterfile, defining automated and manual processes to tackle duplicate and inaccurate data. Ian also managed the e-commerce project, making online customer self-service available for event bookings and other.

The client was not only facing increased contract charges but also poor customer satisfaction and complaints. I project-managed the transfer of the service to a new supplier in Liverpool, handling staff changes, office moves, Service Level Agreements and renegotiation/termination of contracts. I redesigned the overall workflow, incorporating a risk-based.

Managed the programme to establish a new standards accreditation scheme for the private security industry. Making use of existing standards including ISO9000:2000 and EFQM (European Foundation for Quality Management), Ian facilitated the development of a scheme applicable to all sizes of firm and steered the proposals via a Regulatory Impact Assessment.

Reading, United Kingdom

Implementation of an HR system for Centrex, the Central Police Training and Development Authority (CPTDA), replacing a multitude of existing systems and practices. Ian created the plans and communications strategy that changed the business processes and achieved excellent user take-up in order to deliver management information for the board and accurate.

Project Assurance for a £2m systems implementation, a review and evaluation of SAP for the organisation, the creation of a Programme Management model to manage programme interdependencies effectively, the development of processes and financing policies to enable the allocation of charges for IT across divisions on an agreed, equitable basis, the analysis.

Ma, Natural Sciences - Maths, Chemistry, Physics, Biology

Queens' College. Natural Sciences MA followed by PGCE

Education record