Ian Maxwell Email & Phone Number

Chesham, England, United Kingdom

Working part time for charity Christians Against Poverty, helping people navigate their way out of debt. Around 2,000 people become debt free each year and many more are helped on that jouney

Hertfordshire

An experienced, results-driven project/programme manager and adviser. Sector experience includes banking, government, police, financial services, telecoms, retail and IT. Particular strengths include• Finding practical solutions to meet objectives in complex environments• Strong analytical skills to present complex ideas simply• Managing stakeholders and handling conflict in high pressure situations Examples of projects: • Merger and collaboration programmes• Service and IT system procurement and implementation (incl. public-facing)• Risk framework implementation and compliance• Data quality improvement and benefits realisation• Senior leadership coaching and supportConsultant working with clients on a wide variety of assignments from short-term strategy development to major systems and service implementations.Experienced programme and project manager, having successfully led many challenging projects over twenty years. In-depth experience of regulatory compliance, data quality, management information and software development projects. Worked on major change programmes including banking divestment (RBS), data warehousing, outsourcing (£25m+), CRM (Customer Relationship Management) and digital channel migration projects. Other projects have involved procurement of off-the-shelf packages (e.g. Finance, HR/Payroll), integrated with workflow tools, intranet and web sites.

London / South East

Independent Management Consultant working with clients on a wide variety of assignments from short-term strategy development to major systems and service implementations.Experienced programme and project manager, having successfully led many challenging projects over twenty years. Transferable skills to transform organisations in banking, financial services, government, criminal justice/policing, telecommunications and retail. In-depth experience of regulatory compliance, data quality, management information and software development projects. Worked on major change programmes including banking divestment (RBS), data warehousing, outsourcing (£25m+), CRM (Customer Relationship Management) and digital channel migration projects. Other projects have involved procurement of off-the-shelf packages (e.g. Finance, HR/Payroll), integrated with workflow tools, intranet and web sites.

London, United Kingdom

• Managed the completion of KYC (Know Your Customer) records for Germany-based corporate clients, including many of the longest-standing and highest value clients to the bank• Leading and facilitation of meetings and calls to address issues arising, whether technical, process, policy or resource-related. Took care to give accountability for completion of actions to the appropriate people• Designed and delivered a Management Information suite to support the KYC programme globally. Consulted with business Relationship Management, Subject Matter Experts, IT and programme leadership.

Croydon, United Kingdom

Responsibility for a number of projects at RBS. A good appreciation of the regulatory and compliance environment in which global financial organisations operate. Projects included: Divestment Target Operating Model Part of the project to create a Target Operating Model for shared services for mid-size customers. 'As-is’ and ‘to-be’ processes and Transitional Service Agreements (TSAs). Divestment Deal Assurance Project ManagerResponsible for monitoring RBS Corporate division’s compliance with European Commission requirements under the terms of the bail-out. Creation of controls to monitor data such as customer numbers, deal value and support for the divesting business, reporting to the Monitoring Trustee. Also management of compliance with non-solicitation obligation for transferring customers, which required reconciling data from multiple databases, including Companies House (Experian) and RBS Group databases. Automated Account Switching Programme OfficeSupporting account switching, liaising with Implementation Managers to monitor customer communications and readiness. Running the Incident Management function for switch-over weekend events, ensuring contingency plans in place. Project Manager - Corporate Banking ConductReporting on the corporate business’s adherence to good conduct in the light of several instances of mis-selling to customers (such as PPI, LIBOR and interest-rate swaps). Service Charges Review Project ManagerReducing the cost of calculating and applying service charges across the global business, reducing revenue leakage and planning for offshoring operational processes. Quantification of the benefit and risk assessment of the change process. RBS Data Remediation project – data analysisSupporting the Business Case to move to the implementation phase, gathering information on key data elements from data dictionaries and Physical Data Models.

Within the overall CRM programme, managed the migration of customer data from over 40 separate databases and spreadsheets into a single central masterfile, defining automated and manual processes to tackle duplicate and inaccurate data. Ian also managed the e-commerce project, making online customer self-service available for event bookings and other purchases.

The client was not only facing increased contract charges but also poor customer satisfaction and complaints. I project-managed the transfer of the service to a new supplier in Liverpool, handling staff changes, office moves, Service Level Agreements and renegotiation/termination of contracts. I redesigned the overall workflow, incorporating a risk-based process to improve rigour while maintaining efficiency. The project stayed on budget and phase one went live on schedule. Six months on, the service was achieving vastly improved customer satisfaction.

Managed the programme to establish a new standards accreditation scheme for the private security industry. Making use of existing standards including ISO9000:2000 and EFQM (European Foundation for Quality Management), Ian facilitated the development of a scheme applicable to all sizes of firm and steered the proposals via a Regulatory Impact Assessment (RIA) through the SIA Board, the Home Office, HM Treasury, the Cabinet Office and Better Regulation Task Force. The marketing approach generated responses from over 1,600 firms, a remarkable 60% of the industry. The project came in 35% under budget, mainly through computing and consultancy savings, while managing the demands of a diverse group of stakeholders from sole traders to major FTSE 250 corporates.

Reading, United Kingdom

Implementation of an HR system for Centrex, the Central Police Training and Development Authority (CPTDA), replacing a multitude of existing systems and practices. Ian created the plans and communications strategy that changed the business processes and achieved excellent user take-up in order to deliver management information for the board and accurate payroll for staff. The project was delivered on time and within budget and was very well-received by the users.

Project Assurance for a £2m systems implementation, a review and evaluation of SAP for the organisation, the creation of a Programme Management model to manage programme interdependencies effectively, the development of processes and financing policies to enable the allocation of charges for IT across divisions on an agreed, equitable basis, the analysis and evaluation of the IT issues involved in a potential merger, the appraisal of a draft £50m IT development plan for the Chief Executive.

Ma, Natural Sciences - Maths, Chemistry, Physics, Biology

Queens' College. Natural Sciences MA followed by PGCE

Education record