Ian Mccarthy

Ian Mccarthy Email and Phone Number

Senior Technology and Communications Executive, with career long expertise in executiveleadership and entrepreneurial roles: strong people and financial management, corporategovernance and programme delivery skills. @ Virsae
takapuna, auckland, new zealand
Ian Mccarthy's Location
Essex, England, United Kingdom, United Kingdom
Ian Mccarthy's Contact Details

Ian Mccarthy personal email

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About Ian Mccarthy

I am a highly experienced Senior Technology and Communications Executive, with morethan twenty five years’ expertise working in executive leadership and entrepreneurialroles: helping make commercial ambitions a reality. As you might expect, I have strongpeople and financial management capabilities, as well as proven corporate governanceand programme delivery skills: working consistently to build platforms for sustainable andprofitable growth.In recognition of that experience, I have been appointed to a number of executive boardand public roles: Senior Director (Business Development) at Virsae from 2017 to date;Senior Director (Business Development: CX and Collaboration) with Dimension Data from2013 to 2017, and, for three years, Governor and eventually Chair of Governors of a localMaintained Primary School.In terms of Business Development skills, with Virsae I played an integral part insignificantly expanding revenues and profitability across UK and European markets, aswell as identifying and acquiring new business partners: developing a cutting edgeprogramme to embed VSM into their Managed Services DNA. I also increased monthlyrevenues by 80% in my first full year with the company, and identified and onboarded twonew business partners within eighteen months of joining.I led EU Business operations as Managing Director of Dimension Data: with responsibilityfor annual revenue generation of £15 Million, line management of Managed andProfessional services and a full spectrum of business development activities; and as Headof Service Delivery from 2011 to 2013, I headed up and motivated a team of fifty SupportAnalysts and four Service Delivery Managers: ensuring best quality service delivery to the highest professional standards.As for Service Innovation, I provided key support for development and delivery of a seriesof innovative initiatives and Cloud adoption systems as Senior Director at Dimension Data:working closely with Vendor Partners and Alliance Members to ensure effective customeracquisition, sustainable growth and client retention. I also transitioned the first technicalservice operation from Europe to a South African central delivery platform, as part of aGlobal Service Restructuring, and developed a number of strategic operating models(working with managed and professional services leaders and creating fully aligned ISO,Prince and ITIL structural modelling).I have excellent communication, financial oversight and collaborative skills.To find out more, please connect with me at imccarthy7775@googlemail.com

Ian Mccarthy's Current Company Details
Virsae

Virsae

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Senior Technology and Communications Executive, with career long expertise in executiveleadership and entrepreneurial roles: strong people and financial management, corporategovernance and programme delivery skills.
takapuna, auckland, new zealand
Website:
virsae.com
Employees:
26
Ian Mccarthy Work Experience Details
  • Virsae
    Chief Revenue Officer (Cro) And Director Of Strategic Alliances
    Virsae Jul 2022 - Present
    Essex, England, United Kingdom
    Developing long term strategic relationships with Customers, Managed Service Providers and Technology Partners, to provide Unrivalled Insight!
  • Virsae
    Director Uk & Emea
    Virsae Mar 2020 - Jul 2022
    London, United Kingdom
    Businesses around the world use Virsae’s cloud services to monitor and manage their communications technology.
  • Robus Multi Academy Trust
    Member Board Of Trustees
    Robus Multi Academy Trust Apr 2022 - Present
    Benfleet, England, United Kingdom
  • Six Degrees Group
    Agile Workspace Practice Director
    Six Degrees Group Dec 2019 - Feb 2020
    London, United Kingdom
    Responsible for the Agile Workspace Practice, enabling organisations to securely work, collaborate and communicate on any device, anytime, anywhere.Six Degrees service thousands of SMC clients in the UK and internationally, specialising in the delivery of Infrastructure, Productivity, Business Intelligence and Security solutions.Private Equity backed by CharlesBank since 2015, supporting rapid organic and acquisitive growth strategies
  • Virsae
    Senior Director Business Development
    Virsae Sep 2017 - Nov 2019
    London, United Kingdom
  • Dimension Data
    Snr Director Business Development. Group Customer Experience And Collaboration
    Dimension Data Jan 2017 - Sep 2017
    London, United Kingdom
    I drove forward a variety of business development initiatives; built up new sales teams,coordinated pre sales initiatives and also supported ongoing programmes for customeracquisition, sustainable growth and long term client retention
  • Dimension Data
    Managing Director Merchants Uk
    Dimension Data Nov 2013 - Sep 2017
    London, United Kingdom
    I had full accountability for running the company’s EU business for contact centre solutions(with a P&L commitment of some £15 Million annually): successfully transitioning the firsttechnical service operation from Europe to South African Central Delivery Organisation (aspart of a Global Service Restructure), spearheading the business to achieve financial targetsas part of a new leadership team and playing an integral role as a member of the DimensionData leadership forum… Show more I had full accountability for running the company’s EU business for contact centre solutions(with a P&L commitment of some £15 Million annually): successfully transitioning the firsttechnical service operation from Europe to South African Central Delivery Organisation (aspart of a Global Service Restructure), spearheading the business to achieve financial targetsas part of a new leadership team and playing an integral role as a member of the DimensionData leadership forum (comprising the top 4% of business leaders tasked with implementingbusiness strategy).I am also proud to have created and developed a culture of people development thatrewarded high achievers and mapped leading talent for succession planning (in liaison withHR); creating strategic operating models, and generally displaying robust expertise inmanaging cost and efficiency variables, as well as delivering to EBIT targets year on year. Show less
  • Merchants Ltd
    Head Of Service Delivery
    Merchants Ltd Mar 2011 - Nov 2013
    Global responsibility for all Services delivered to 11 Contact Centre Operations, covering industry sectors such as Financial Services, ISP, Telecoms, Airline Operator, Retail and Insurance Services, across Europe Middle East and Africa. Leading a team of over 50 support analysts and 4 Service Delivery Managers to ensure all Desktop, Telecoms, Network and Infrastructure Support Services are delivered in line with contracted Service Levels and specific industry regulations. Taking a previously… Show more Global responsibility for all Services delivered to 11 Contact Centre Operations, covering industry sectors such as Financial Services, ISP, Telecoms, Airline Operator, Retail and Insurance Services, across Europe Middle East and Africa. Leading a team of over 50 support analysts and 4 Service Delivery Managers to ensure all Desktop, Telecoms, Network and Infrastructure Support Services are delivered in line with contracted Service Levels and specific industry regulations. Taking a previously outsourced support function back in house and ensuring that customer satisfaction is at the heart of everything we do. Implementing best practice processes aligned to ITIL and streamlining support structures to create an efficient and effective support organisation. A member of the Merchants Management Committee, a selective group of 2nd level management who are taking the day to day running of the company from the Exco to ensure that a sustainable and stable organisational structure allows continual growth.As part of this role I am also virtual IT Director for one of my key accounts, ensuring that an IT representave is involved in all strategic business decisions. Supporting key Business Transformation initiavtes and ensuring that the outsourced IT Managed Services contract is operated in a true partnership spirit Show less

Ian Mccarthy Skills

Outsourcing Service Delivery Itil Managed Services Service Management Telecommunications Management Call Centers Contact Centers Change Management Leadership Business Transformation Prince2 It Service Management Crm Project Delivery Customer Relationship Management Sla Service Improvement Financial Management Solution Architecture Service Level Agreements Organisational Design P&l Management General Management Operations Management Operational Management Itilv3 Process Improvement Customer Engagement

Ian Mccarthy Education Details

  • Lord Grey
    Lord Grey

Frequently Asked Questions about Ian Mccarthy

What company does Ian Mccarthy work for?

Ian Mccarthy works for Virsae

What is Ian Mccarthy's role at the current company?

Ian Mccarthy's current role is Senior Technology and Communications Executive, with career long expertise in executiveleadership and entrepreneurial roles: strong people and financial management, corporategovernance and programme delivery skills..

What is Ian Mccarthy's email address?

Ian Mccarthy's email address is ia****@****ata.com

What is Ian Mccarthy's direct phone number?

Ian Mccarthy's direct phone number is 44 20 7251*****

What schools did Ian Mccarthy attend?

Ian Mccarthy attended Lord Grey.

What skills is Ian Mccarthy known for?

Ian Mccarthy has skills like Outsourcing, Service Delivery, Itil, Managed Services, Service Management, Telecommunications, Management, Call Centers, Contact Centers, Change Management, Leadership, Business Transformation.

Who are Ian Mccarthy's colleagues?

Ian Mccarthy's colleagues are Ross Williams, Carl Pamplin, Michael Cebulski, Jose Burgos, Glen Townshend, Eyad Aburamadan, Craig Boyle.

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