Ian Mccarthy Email & Phone Number

Essex, England, United Kingdom

Developing long term strategic relationships with Customers, Managed Service Providers and Technology Partners, to provide Unrivalled Insight!

London, United Kingdom

Businesses around the world use Virsae’s cloud services to monitor and manage their communications technology.

Benfleet, England, United Kingdom

London, United Kingdom

Responsible for the Agile Workspace Practice, enabling organisations to securely work, collaborate and communicate on any device, anytime, anywhere.Six Degrees service thousands of SMC clients in the UK and internationally, specialising in the delivery of Infrastructure, Productivity, Business Intelligence and Security solutions.Private Equity backed by CharlesBank since 2015, supporting rapid organic and acquisitive growth strategies

London, United Kingdom

London, United Kingdom

I drove forward a variety of business development initiatives; built up new sales teams,coordinated pre sales initiatives and also supported ongoing programmes for customeracquisition, sustainable growth and long term client retention

London, United Kingdom

I had full accountability for running the company’s EU business for contact centre solutions(with a P&L commitment of some £15 Million annually): successfully transitioning the firsttechnical service operation from Europe to South African Central Delivery Organisation (aspart of a Global Service Restructure), spearheading the business to achieve financial targetsas part of a new leadership team and playing an integral role as a member of the DimensionData leadership forum… Show more I had full accountability for running the company’s EU business for contact centre solutions(with a P&L commitment of some £15 Million annually): successfully transitioning the firsttechnical service operation from Europe to South African Central Delivery Organisation (aspart of a Global Service Restructure), spearheading the business to achieve financial targetsas part of a new leadership team and playing an integral role as a member of the DimensionData leadership forum (comprising the top 4% of business leaders tasked with implementingbusiness strategy).I am also proud to have created and developed a culture of people development thatrewarded high achievers and mapped leading talent for succession planning (in liaison withHR); creating strategic operating models, and generally displaying robust expertise inmanaging cost and efficiency variables, as well as delivering to EBIT targets year on year. Show less

Global responsibility for all Services delivered to 11 Contact Centre Operations, covering industry sectors such as Financial Services, ISP, Telecoms, Airline Operator, Retail and Insurance Services, across Europe Middle East and Africa. Leading a team of over 50 support analysts and 4 Service Delivery Managers to ensure all Desktop, Telecoms, Network and Infrastructure Support Services are delivered in line with contracted Service Levels and specific industry regulations. Taking a previously… Show more Global responsibility for all Services delivered to 11 Contact Centre Operations, covering industry sectors such as Financial Services, ISP, Telecoms, Airline Operator, Retail and Insurance Services, across Europe Middle East and Africa. Leading a team of over 50 support analysts and 4 Service Delivery Managers to ensure all Desktop, Telecoms, Network and Infrastructure Support Services are delivered in line with contracted Service Levels and specific industry regulations. Taking a previously outsourced support function back in house and ensuring that customer satisfaction is at the heart of everything we do. Implementing best practice processes aligned to ITIL and streamlining support structures to create an efficient and effective support organisation. A member of the Merchants Management Committee, a selective group of 2nd level management who are taking the day to day running of the company from the Exco to ensure that a sustainable and stable organisational structure allows continual growth.As part of this role I am also virtual IT Director for one of my key accounts, ensuring that an IT representave is involved in all strategic business decisions. Supporting key Business Transformation initiavtes and ensuring that the outsourced IT Managed Services contract is operated in a true partnership spirit Show less