• Provide maintenance, technical support, and troubleshooting of desktop computers, printers, telephones, and other devices to ensure effective use of technology resources• Participate in the effective operation of the IT Help Desk by taking requests, tracking work tickets, and maintaining equipment inventories.• Develop and maintain knowledge of Franciscan University computer systems and share this knowledge with students and staff to promote computing literacy and efficient use of technology as well as a high level of customer service• Maintain the security of client computers and data by ensuring operating system updates and virus protection are installed, as well as finding and eliminating malicious applications• Work from a ticket queue to complete work orders in a timely manner to meet department and customer service objectives

• Diagnosed and repaired over 200 student Chromebooks in under 3 months, resolving 85% of the total ticket base, leading to improved device availability and reduced downtime for students.• Developed and deployed an automated installation script using Microsoft PowerShell via Active Directory, utilizing AI to streamline the process, reducing manual intervention and increasing security software deployment efficiency across the district.

• Delivered excellent customer service by taking accurate orders, preparing deli items, and ensuring timely service to meet customer expectations.• Maintained a clean and organized work environment, adhering to health and safety standards to ensure customer satisfaction and food safety.• Collaborated with team members to handle high-volume periods efficiently, while keeping a strong focus on attention to detail and accuracy.